Hotels near Matsumoto Kiyoshi(Hakuba Store), Hakuba

We had an absolutely wonderful stay at this property! It truly exceeded all our expectations and provided the perfect setting for our family getaway. From the moment we arrived, the caretaker's service was truly exceptional. They were incredibly welcoming, attentive, and made sure we had everything we needed throughout our stay. Their warmth and professionalism made a huge difference. The house itself was spotlessly clean and very well-maintained. It was clear that great care is taken to ensure the comfort and hygiene of the guests. As a whole-house rental with three spacious bedrooms, it was perfectly suited for our family. There was plenty of room for everyone to relax comfortably. One of the major conveniences was the fully equipped kitchen. It had every single cooking utensil and appliance we could possibly need, which made preparing meals for the family easy and enjoyable.

Such a wonderful stay at Hakuba! Service by Mariott stuff was excellent. Shuttle bus arrived on time and the luggages up the bus and to our room. The room had an in-room onsen which was super! There was a quiet camping ground beside where my family spent half a day building snowman and playing. We could call for pizza food delivery on the first day. Convenience store was quite a walk away but manageable if the snow wasn’t so thick.

This is a cute place,although I came here in November it going to snow season but we’re too early to come with out update anything, so then i missed many activities on Hakuba and this place feel like japan traditional style and vibe soft and warm

The hotel was easy to find you could see the hotel from Hakoneyumoto train station.But it is not smooth to get to because you had to climb up highly slope and stairs.But the hotel itself was very nice and very cozy. There was foot bath at the ground area of the hotel and you could use it free of charge.For the front desk you had to climb up to check in.The room was big and clean. Shared toilet wasn't a problem because it located just opposite your room and enough . During we stayed there we had never queued for the toilet. Outdoor onsen was the excellent thing of staying here.Noted that you have to climb up many stairs to get it but it worth for. This hotel was the most favorite for me.If I have a chance to come back I will choose this hotel. Highly recommended for one who is healthy to climb the stairs.

It was a very comfortable stay, and I felt like I was staying in a nice house. I could feel the abundance of nature from the window and it was quiet and relaxing.

The location is very good, a few tens of meters away is a free bus stop, you can go to various ski resorts, the boss is very enthusiastic, can provide the village station shuttle and a lot of help you need, we stayed for three nights, arranged a two-story suite, The toilet kitchen living room is independent, the tatami is upstairs, very warm and warm, next time you choose to go here

It’s a really cozy hostel with your own room. The staff is really welcoming and friendly, would really help you in any way possible. I dont mind the shared bathroom, I never had a problem with it and it was never full during my stay. The pillows were soft and there is also a heater. If I feel too warm I just open the windows. Location wise, it was a bit of a challenge to go up Goryu plaza since it was winter and it was a long ramp going up, maybe took me 10-12mins. I didn’t rent a car so I had to book an uber to and from Hakuba station. They only have 2 toilets in the male’s restroom in the 2nd flr

We had an outstanding experience at this hotel, special thanks to the incredibly helpful and attentive Natalie.. From the moment we arrived, the genuine warmth and eagerness to assist made our stay truly memorable. Whether it was offering local insights, promptly addressing requests, or going the extra mile to ensure comfort, her exceptional service exceeded our expectations. I wholeheartedly commend the dedication, making this hotel a standout choice for anyone seeking a delightful and stress-free stay. Thank you so much

Nice & clean…staff are very friendly Highly recommended

What an awesome experience! The hotel offered exemplary service before we even arrived. Due to special travel arrangements, we arrived late and the staff quick to arrange an in-room bento dinner for us before our arrival. When we got there, we were immediately blown away by the gorgeousness of the hotel. Despite its age, everything was very clean and polished. I can see that great care had been taken to upkeep the hotel and it’s premises, which are extraordinarily beautiful. We couldn’t resist taking pictures even after check-out, and it took us an hour to finally reluctantly leave. Words cannot actually do the place justice, you must visit there yourself. We were very impressed with how delicious the food was, and the attention to detail, including the placement of the food, the coordination of food color. My mouth is still watering as I recall how delicious it was. I had 10 helpings of their prime rib one day. Besides, I had a dietary restriction and the staff were really careful with that, to the extent of reminding me what dishes not to eat everyday at their breakfast and dinner buffet. In addition to excellent food and service, the hotel went out of its way to be very eco-friendly. For every day that we did not need our room to be tidied, we earned points, which can be traded in for ice cream or other goodies. Finally, the staff spoke perfect English. This is rare indeed, and it made everything so much easier and so much more enjoyable. Thanks for the experience!