The Imperial Crown Hotel

Shower water isn't hot enough

Very near the rail station. Nice morning staff. She was multitasking. Dated, cold room but clean. Water pressure super. Relaxing. Complementary coffee, tea,and cookies Night staff unhelpful with my simple taxi issue. I could have done a bank transfer right away since I am a hotel guest. Morning lady staff allowed me to leave my stuff so I could walk around after check out.

Nice hotel, not plush but clean, warm, great shower and very convenient location, straight opposite train station and only a short walk to the centre of Halifax.

I've given 4 stars overall because the hotel was as we expected. The interior was very old and dated and is in much need of an upgrade but we booked the hotel knowing this, and did so for its location (perfect for an event at The Piece Hall), knowing it would be dated. The room was functional but could have been cleaner with dust and a bit of dirt in the less commonly used places. The bedding and bathroom were clean. Again, the bathroom is dated but functional with hot water and clean towels but don't expect a rainfall shower. There's a kettle for tea and coffee making, which was a nicer touch. There was no lift, which was fine by us but may not suit everyone. Parking wasn't the easiest to find as the post code on the website took us to a different car park but we called reception and the staff gave directions to the right one, which was free. All staff I encountered were helpful. They did ask for the £100 deposit at reception, although I was only aware they might ask because of reviews I had read. The staff on reception seemed to expect people to turn up unaware of the deposit. Overall, we booked this place for its location and expected a basic room, which is what we got. If you turn up expecting luxury, you will be disappointed but if you need a basic room for a night or two then this could be the right place.

Great location, but the rooms/building in general could do with some updating, and our bathroom wasn't very clean.

The hotel was was significantly overpriced for the standard offered. The room was very small for a double, it was difficult to get to one of the windows as there was not enough room to get round the bed. The standard of decor was poor in the room, damaged wall where something had clearly been removed and the wall covering not repaired. The carpets on the upper floors were filthy. The ground floor had been refurbished but was uninspiring. The bar staff seemed very inexperienced, not knowing how to serve basic drinks. The bar was poorly stocked and some people just gave up and went to their rooms to drink due to the absence of basic supplies (e.g. no white wine). People who had waited in the lobby for quite a while were told at 3 p.m. that their rooms were not ready. Reception was not manned until 3 p.m. on the dot so nobody was warned that their room might not be ready. In a good hotel the receptionist will allow people to check in early if the room is ready but this was not an option here even though they could see the number of people waiting. You got the impression that none of the staff had worked in a hotel before.