The hotel staff was exceptionally friendly and supportive, addressing any issues with professionalism. The front desk staff, in particular, displayed a positive attitude and spoke English well. Unfortunately, the service is the only strong point of this hotel.
The building is outdated, with old furniture, a bathroom that showed signs of mold, and walls that were visibly dirty. During our two-day stay, we encountered six cockroaches—three of which we killed, while the others escaped.
The breakfast offerings were minimal, consisting only of noodle soup (which was quite good), fried eggs, and some bread.
I recommend arranging your own transportation in Halong. We had the hotel book a car for us to the harbor, but the experience was disappointing. The driver overcharged us (300k for a ride that should have cost 200k), and the car was dirty and smelled unpleasant. To make matters worse, the driver expected a tip upon arrival. In contrast, every time we used the Grab app, the service was more affordable, professional, and the cars were always clean.
We also had the hotel book a limousine service to Hanoi, which was reasonably priced at 300k per person. However, I had to reprimand the driver for repeatedly checking Facebook on his phone while driving. Overall, the experience wasn’t terrible, but we decided to cut our trip to Halong short and head to Hanoi a day earlier.
This hotel is adequate for a one-night stay, and while it’s unlikely you’ll find much better in Danang, it’s not more than a 3.5-star establishment. Despite the outstanding efforts of the front desk staff, the presence of cockroaches is a significant concern.
