ANA Crowne Plaza Hamamatsu by IHG

Lots of good, one bad for me that really impacted the score. Rooms are recently refurbished, large spacious and well equipped. USB-C sockets everywhere, along with all the expected toiletries that most other hotels stopped providing a while back - vanity kit, hair bands, sewing kit, razor, etc. etc. Beds are hard and pillows too soft but this is normal for Japan. What really killed it for me was an unknown, unwritten surcharge for use of the onsen (public bath), swimming pool and gym. Not only was this an additional 1650yen per person, but this is a per-day fee and the same for a child irrespective of age. To top it off the swimming pool was out of action due to maintenance all 4 nights we stayed, and the onsen itself holds 4 only and has a single hot bath and has yet to be refurbished to any kind of standard equivalent to the rooms. This soured the entire experience adding an additional 3300x4 fee to our stay. I wouldn't normally pay but this was a trip I'd promised my son for some time and he adores onsen. So how could I let him down?

good service I love its breakfast especially Japanese rice ball that you can order at the place

Best suitable for business travellers. Next to High speed train station for best convenience.

The building is retro, nice and near JR line. I drove and there is open carpark at 1000yen per day behind the hotel(have to show the parking coupon to the hotel to get this deal). Huge room space. Am not able to find microwave and the pool is under maintenance.

Good location and room is clean. 3 days booked but just 1 mineral water served. It’s good to serve 1 drink every day.

The hotel had a great location, visible from the station. It is a very big hotel, but a bit old. The room was spacious and had all the basic necessities. I appreciated that it had a large bathtub as well. Unfortunately, I was there for a concert, so I didn’t spend much time exploring the facilities or interacting with the staff, but what little I did, I didn’t find anything lacking. For the first night, there was a complimentary water bottle, but on the second night there was not. Also, I would have appreciated the bathroom amenities to be restocked on the second day, although they did have additional amenities available in the lobby. I also liked that they had a Key Coffee drip coffee in the room (this was restocked the next day). All in all, it was a positive experience in a slightly retro hotel.