Radisson Blu Hotel, Hamburg

I usually try not to give bad reviews, but I got really disappointed with Radisson Blu Hamburg. The not very good experience; • first thing I noticed was the cigarette smell in reception; • huge queue of people wanting to check in, but only two people were in reception; • front desk guy with whom I checked in could not speak English, which made the interaction very difficult (check-in time took 15min); • I booked one room away from elevator, but ended up receiving one right next to it, I then talked to staff, which did not help because I got downgraded to a tinier room; • room not sound-proof, hence could not have one good rest during the night (particularly because you can repeatedly hear the elevator) • finally, very cheap soap, no different from that offered by RADISSON PRIZE. The good; • the staff working during breakfast time was quite friendly; • buffet was decent, nothing fancy, which kind of disappointed me given the price they charge; • room tidy with coffee & tea • unmatched location, right next to train & bus • complimentary bottle of water.

We are delighted here as for business trip and definitely back here

The location stands out the most. The connectivity and the view are amazing.