The Scotty Hotel Hamburg

Check-in was officially from 3:00 PM. I arrived at 2:15 PM – the room was already ready according to the front desk. Despite this, I was told in an extremely uninterested and unenthusiastic tone that I would have to pay an extra €10 if I wanted to check into the room immediately. So, it wasn't about the room not being available yet, but purely about an additional fee for 45 minutes of early access – even though the room was ready. I find this behavior to be nothing short of a rip-off. After I politely declined to pay, I was demonstrably ignored until shortly before 3:00 PM. No accommodation, no friendliness, no sense of service. I have rarely experienced such disinterest and lack of enthusiasm at a front desk. A successful stay begins with a professional welcome – unfortunately, the opposite was true here. Very disappointing.

The hotel is centrally located with good public transport links. The ambiance is modern and the cleanliness is good. Unfortunately, the professionalism of the staff leaves a little to be desired; they don't seem to be trained hospitality professionals. At breakfast, used dishes weren't cleared away, and a dirty, crumpled cloth was left out in the open. At the front desk, there was a lack of attentive gestures, for instance, at check-out, no one asked if everything was satisfactory or wished us a pleasant journey home. The fact that an earlier check-in, for example at 1:30 PM instead of 3 PM, costs an additional €30 is quite off-putting. In the room, we disliked that the open shower was too short, making it impossible to shower normally without flooding the floor. Also, the toilet flush button was stuck, and there was limescale on the sink faucet. A positive highlight is the affordable overnight price, especially with children in the same room. If you are willing to overlook the aforementioned drawbacks, the hotel is recommendable.

Unfortunately, the beds were quite uncomfortable, the bathroom faucet was loose, and the toilet flush often got stuck.

The heating system in our room wasn't working. When we spoke to staff, they said it couldn't be fixed. They then tried to resolve the issue by giving us an electric heater worth 5 euros. It was so cold, we might get sick soon.