To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.5
Amenities8.6
Service8.6
Cleanliness9.0
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All reviews(179)
Positive reviews(174)
Reviews with photos/video(34)
Delicious breakfast(40)
Easy to get around(21)
Close to train station(13)
Comfortable bed(11)
Convenient parking(8)
Stayed multiple times(6)
Loved the view(6)
Strange smell in room(5)
Negative reviews(5)
Safak Uygun
Comfort Double Or Twin Room
Stayed in Jul 2026
Business traveler
3 reviews
7.0/10
Posted on Sep 3, 2026
Room service gece belli bir saatten sonra yoktu,belki hiç yoktur emin değilim
Response from Property: Dear Safak, Thank you very much for your rating that you have given to our HYPERION Hotel Hamburg. We are pleased that you enjoyed your stay with us and that we were able to meet your wishes and expectations for the most part. We hope to welcome you again soon!Kind regards, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
An. Wang
Comfort Double Or Twin Room
Stayed in Apr 2026
Traveling with friends
7 reviews
7.0/10
Posted on May 25, 2026
The room appears smaller than the 23 sqm we booked, making it difficult for two people to open our luggage. There is no wardrobe or hangers, and the toilet had an unpleasant odor.
On the first night, we checked in late due to a missed train. The front desk told us there was no free room to switch to and that we could ask again the next morning. On the second morning, they asked us to wait until after 12 pm. Since we couldn't stay at the hotel to wait — we returned around 8 pm and had a flight the next morning — we decided not to push further.
on the positive side, the minibar was free. I also appreciate the hotel's generosity in offering free drinks.
Response from Property: Dear An. Wang, Thank you for your recent stay and efforts to share your experiences. Regarding your 7-point rating we are glad that you overall enjoyed your time with us although we regret that not everything fully satisfied your expectations and we apologize for the inconvenience mentioned that clouded your impressions. We would be pleased for another chance to be your host and improve your impressions. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Catty CF
Comfort Double Or Twin Room
Stayed in Jul 2026
Booked for others
6 reviews
9.5/10
Amazing
Posted on Aug 24, 2026
I booked this hotel for my family. They said they slept more comfortably here than at the hotel I booked in Berlin. I had thought this hotel was very close to the train station, but they mentioned it was further than expected.
Original textTranslated by Google
Response from Property: Dear Catty,Many thanks for your awesome rating. We are more than happy that your time at our hotel was delightful and our conveniences as well as warm hospitality acknowledged. Please recommend us to your friends and come back soon for another wonderful stay.Best regards,Your H-Hotels Team,Thea Neumann - Online Reputation Manager
Dive traveler
Comfort Double Or Twin Room
Stayed in Nov 2025
Couple
126 reviews
9.0/10
Great
Posted on Dec 28, 2025
Nice hotel not far away from the Harbour attractions of Hamburg. The hotel staff was very kind and upon my request changed our room because of a bad odor from the restroom. The breakfast is pretty good with lots of choices. The hotel has an underground parking lot which is 30 euros for visitors and 20 euros for guests, still pretty expensive considering the hotel costs of about a hundred euros per night. But in general a good hotel experience. One bonus is the free drinks of the room bar, including two beers!
Response from Property: Dear Diver Mikel, Thanks a million for giving your recent stay at our HYPERION Hotel Hamburg such a fantastic rating. It shows that our daily efforts were highly appreciated, and we couldn't be happier about the fact that you enjoyed your time with us so much. Please recommend us to your friends and come back again someday for another wonderful abidance in Hamburg. Best regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Guest User
Comfort Double Or Twin Room
Stayed in May 2026
Family
1 reviews
10/10
Outstanding
Posted on Jun 6, 2026
Very nice stay.cozy clean room.walk distance to downtown.reach everywhere i wanna go easily
Would choose again
Response from Property: Dear guest, Reading that you would like to return is truly the greatest compliment we could receive. We are delighted to know that you enjoyed your stay and had a positive experience at our hotel. Your wonderful feedback means a lot to us and is highly appreciated by our entire team. Thank you very much for taking the time to share your impressions. We would be happy to welcome you again soon at HYPERION Hotel Hamburg! Kind regards,Your H-Hotels TeamChristina Dinklage – Online Reputation Manager
Anonymous User
Comfort Double Or Twin Room
Stayed in Oct 2025
Couple
12 reviews
8.0/10
Very good
Posted on Nov 28, 2025
Free minibar really surprised us. They were also restocked every day. Amenities were excellent. Location was good tho not excellent.
The worst part was the receptionist who checked us in looked like she really hated her job.
Super rude.
Response from Property: Dear guest,Thank you for taking the time to write a review about your recent stay at our hotel. We appreciate your feedback, and we are very sorry about the issues you experienced with our service. We will take your comments under consideration as we continually work to improve our guests’ experience. At the moment we can only apologize, but we hope that we can welcome you once again to show you, our improvements. We are looking forward to welcoming you again in order to convince you of our services. Kind regards, Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
Guest User
Business Room
Stayed in Apr 2026
Couple
1 reviews
7.5/10
Posted on May 25, 2026
Opmærksom og professionel service.
Dog manglede info fra receptionen om wifi - det skulle jeg selv finde info om.
Response from Property: Dear guest, Thanks a lot for being our guest and for sharing your impressions with us and our future guests. Your feedback is very helpful for us to improve our service constantly. We hope to welcome you very soon in our hotel. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Thanoodit
Comfort Double Or Twin Room
Stayed in Mar 2026
Traveling with friends
2 reviews
9.0/10
Great
Posted on Apr 16, 2026
Great value for money with excellent facilities. The hotel offers a relaxing foot spa and fresh fruits
Response from Property: Dear Thanoodit, Thank you very much for your wonderful feedback. We are delighted to hear that you appreciated the great value for money we offer. It would be a pleasure to welcome you back soon for another enjoyable and relaxing stay. Greetings from Hamburg. Kind regards, Your H-Hotels Team Christina Dinklage – Online Reputation Manager
Ahmed sameer
Comfort Double Or Twin Room
Stayed in Sep 2025
Solo traveler
7 reviews
10/10
Outstanding
Posted on Oct 30, 2025
Over all is good hotel , room comes with few items in a bar breakfast great,
Response from Property: Dear Ahmed, We truly appreciate your kind words and the time you have taken to share your positive impressions. It is wonderful to know that our breakfast offered you a delightful start to the day. We would be honored to welcome you again on a future occasion. With warm regards from Hamburg, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Guest User
Business Room
Stayed in Jan 2026
Business traveler
1 reviews
4.5/10
Posted on Feb 12, 2026
Bad maintenance And bad hygiene: find left food from last customer in the mini bar. It’s totally moldy!
The cup during breakfast is not clean washed with coffee mark inside!
The size and set up of business room is same as standard room, then why you charge more?
Will not choose this hotel ever
Response from Property: Dear guest, Thank you for taking the time to share your feedback with us. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests leave the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Guest User
Comfort Double Or Twin Room
Stayed in Dec 2025
Couple
3 reviews
9.5/10
Amazing
Posted on Mar 27, 2026
We had a wonderful stay at this hotel and can highly recommend it. Nice welcome, very lovely rooms. Very clean, friendly staff.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for this fabulous review! We are delighted that the entire team at our HYPERION Hotel made such a positive impression on you, and we thank you for your recommendation. We hope to have the opportunity to impress you with our service again soon! Kind regards from Hamburg, Your H-Hotels Team, Christina Dinklage - Online Reputation Manager
Guest User
Comfort Double Or Twin Room
Stayed in Apr 2026
Business traveler
124 reviews
9.0/10
Great
Posted on May 17, 2026
I really like this hotel, I practically always stay here.
Original textTranslated by Google
Response from Property: Dear guest, We’re delighted that you’ve chosen us as your favourite hotel in Hamburg. And we’d love to have you back. We’re already looking forward to seeing you again. Until we meet again, we send you warm regards from Hamburg. Your H-Hotels Team, Christina Dinklage – Online Reputation Manager
Anonymous User
Comfort Double Or Twin Room
Stayed in May 2025
Family
5 reviews
10/10
Outstanding
Posted on Jun 17, 2025
location not bad with bus stop outside the hotel and around 15-20min walk to hbf. hotel was clean and provided free minibar & coffee machine, as well as still and sparkling water. beds were comfortable with super soft pillows. staff were all v friendly :)
Response from Property: Dear Guest,Thank you very much for your excellent review and kind words! We’re delighted to hear that you enjoyed our facilities, cleanliness, and service, and that our team made you feel welcome. We look forward to welcoming you back soon!Sincerely,Your H-Hotels Team,Anika Müller - Online Reputation Manager
我还会回来的
Comfort Double Or Twin Room
Stayed in Apr 2025
Business traveler
14 reviews
10/10
Outstanding
Posted on Jun 11, 2025
The front desk service was incredibly professional and attentive. The lobby has a lounge area with complimentary snacks and lemon water. Breakfast is rich and varied, and you can even take your coffee to go!
What's particularly noteworthy is that I accidentally left my charger in the room because I was in a hurry. The hotel has promised to mail it to any address in Germany free of charge the next time I return!
Original textTranslated by Google
6/9
Response from Property: Dear guest, We were delighted to host your visit to Hamburg, and it's great to read your wonderful review! Our staff aims to provide each guest with an exceptional experience, and we're thrilled our team impressed you with their service. We can't wait to welcome you back to HYPERION Hotel Hamburg.Sincerely,Your H-Hotels Team,Christina Dinklage – Online Reputation Manager
JenGo
Comfort Double Or Twin Room
Stayed in Jul 2026
Couple
17 reviews
8.5/10
Very good
Posted on Aug 30, 2026
Had a great stay. Good location.
Response from Property: Dear JenGo, Thank you for choosing HYPERION Hotel Hamburg for your stay. We truly appreciate your visit and hope you enjoyed your time with us. It is wonderful to know that our central location contributed positively to your experience. We were delighted to welcome you and would be pleased to host you again on your next visit. Kind regards, Your H-Hotels Team, Christina Dinklage – Online Reputation Manager