Atour X Hotel, Yan'an Road, Wulin Square, West Lake, Hangzhou Reviews

Response from Property: Dear friend, thank you so much for taking the time out of your busy schedule to share your experience with us at Atour. Warmth, hospitality, and hospitality are the hallmarks of Atour's hospitality. Comfort, tranquility, and a human touch are Atour's unique style. Staying at Atour, experiencing Atour, appreciating Atour – we hope you'll find unexpected warmth at every Atour location, and we eagerly await your arrival. My home is located near Wulin Night Market and West Lake, close to attractions such as Broken Bridge, Leifeng Pagoda, Lingyin Temple, and Wulin Night Market. Welcome back again! ~~ 1.26

Response from Property: 非常感謝您對朵兒的寶貴好評!您的滿意是我們最大的動力和榮幸。我們始終致力於為每一位客人提供最優質的服務體驗，從前台到保潔，每一位員工都將以最熱情的態度迎接您的到來。四樓配有【免費健身房】、【免費自助洗衣房】，8樓餐廳每日早餐均會提供杭州【屬地特色小吃】等,期待您的下次光臨,祝您生活愉快! 1.21

Response from Property: 親愛的朵友，您好!聽到您的肯定，朵兒高興得飛起來了。我們酒店地處【西湖風景區】、【武林廣場】和【武林夜市】的核心地帶，周邊吃喝玩樂樣樣齊全，讓您盡享都市的繁華與自然的美景。從酒店出發，步行衹需5分鐘就能到達【鳳起路D4口】【一、二線地鐵】隨意切換，出行超方便有木有!希望您下次再來杭州時，還能選擇朵兒，讓我們繼續為您打造美好的入住體驗喲~--開心的朵兒 1.19

Response from Property: Dear guest, we are delighted to hear of your positive feedback on the hotel, which will greatly motivate us to do even better! The hotel boasts 100 thoughtfully designed rooms of various types, especially the [Jimu Room] which features a comfortable and elegant lumbar massage device to effectively relieve fatigue, and the [Executive Room] which offers a specialty coffee capsule machine and Starbucks capsule coffee for your enjoyment. We also provide complimentary access to the [Gym] and [Laundry Room], offering self-service laundry, drying, and ironing. Our enthusiastic service team is always ready to provide you with professional advice on local cuisine, leisure activities, and attractions, ensuring you fully enjoy your trip. We look forward to welcoming you back in the near future! —Your enthusiastic friend, 1.18

Response from Property: Your 5-star review has brightened our team's spirits! Duo'er Hotel is located on Yan'an Road, offering direct access to West Lake! The subway station right outside the hotel (Fengqi Road Exit D4) makes transportation incredibly convenient. In the evening, you can walk to the Wulin Night Market to enjoy snacks and experience the charm of Hangzhou. Duo'er Hotel also offers wireless screen mirroring for a super-large screen to enjoy your favorite shows, a 24-hour laundry room and gym, and Plant mattresses with 0-bleach, additive-free natural cotton bedding and memory foam pillows, among many other thoughtful services waiting for you to discover! May happiness accompany you every day, and welcome back anytime! 1.10

Response from Property: Dear friend, hello! Hearing your positive feedback makes me so happy! Our hotel is located in the heart of the West Lake Scenic Area, Wulin Square, and Wulin Night Market, with everything you need for dining, entertainment, and leisure nearby, allowing you to enjoy both the vibrancy of the city and the beauty of nature. From the hotel, it's just a 5-minute walk to Exit D4 of Fengqi Road, easily accessible by Metro Lines 1 and 2 – super convenient! We hope you'll choose our hotel again next time you visit Hangzhou, so we can continue to create wonderful stays for you! -- Happy Duo'er 1.5

Response from Property: 您的5分好評BlingBling照亮了我們小夥伴的心靈，朵兒家在延安路上可直達西湖！酒店門口的地鐵【鳳起路D4出口】交通非常方便呢，晚上還可以步行去【武林夜市】吃吃小吃感受杭州的風情哦～ 朵兒家【無線投屏，超大屏盡情享受追劇的快樂】，【24洗衣房和健身房】和【普蘭特床墊】【0漂白無添加的天然裸棉四件套和記憶棉枕頭】等更多的"貼心服務"等着您發現呦~ 願快樂伴隨您的每一天，歡迎您常回來看看 1.28

Response from Property: Dear friend, hello! Hearing your positive feedback makes me so happy! Our hotel is located in the heart of the West Lake Scenic Area, Wulin Square, and Wulin Night Market, with everything you need for dining, entertainment, and leisure nearby, allowing you to enjoy both the vibrancy of the city and the beauty of nature. From the hotel, it's just a 5-minute walk to Exit D4 of Fengqi Road, easily accessible by Metro Lines 1 and 2 – super convenient! We hope you'll choose our hotel again next time you visit Hangzhou, so we can continue to create wonderful stays for you! -- Happy Duo'er 1.3

Response from Property: Thank you so much for your positive review of Duo'er's breakfast! Your satisfaction is our greatest motivation and honor. Duo'er's 8th-floor restaurant offers Hangzhou local specialties for breakfast every day. We continuously strive to improve the freshness of our ingredients, the variety of flavors, and the details of our service. Whether it's local delicacies or classic dishes, we hope to cater to your preferences. We look forward to providing you with our heartwarming breakfast service again. Wishing you a happy life! 1.3

Response from Property: Dear Guest, thank you so much for your perfect score and detailed review! We are honored that the attentive service of our front desk team, the efficiency and convenience of our robot delivery service, and the warm care of our housekeeping and breakfast staff all contributed to your comfortable stay. We remain committed to providing excellent service and cherish the recognition of every guest. We look forward to seeing you again and providing you with the same high-quality stay experience! 12.31

Response from Property: Dear Duo'er, hello! Your praise for the hotel has greatly encouraged all of us! Every advantage you mentioned is a driving force for our continuous pursuit of excellence. Atour is not just a hotel, but a place that conveys warmth and beauty. We are honored to meet you at the Atour X Hotel, Yan'an Road, Wulin Square, West Lake, Hangzhou! Hotel features include: [24-hour Bamboo Residence], [Late Night Congee], [Lu Meng Road Breakfast], [Specialty Teas]... Duo'er looks forward to welcoming you again in the near future, providing you with even warmer and more thoughtful service, making every stay full of surprises and touching moments. 12.30

Response from Property: 親愛的朵兒，您好呀!看到您對酒店的稱讚，我們全體夥伴都備受鼓舞!您所提到的每一個優點，都是我們不斷追求卓越的動力。亞朵不僅僅是一家酒店，更是一個傳遞温暖與美好的地方。我們相遇在杭州西湖武林廣場延安路亞朵x酒店，我們備感榮幸!酒店特色【24小時竹居】深夜粥到】【呂蒙路早】【特色茶飲】...朵兒期待能在不久的將來再次迎接您，為您提供更加温暖、周到的服務，讓您的每一次停留都充滿驚喜與感動。12.30

Response from Property: We sincerely apologize for the extremely poor experience you had during your stay. The inadequate room cleaning and lack of timely follow-up on your feedback were our oversights, and we deeply regret them. We have immediately investigated the issue, rigorously rectified our cleaning procedures, and strengthened our customer complaint response mechanism to prevent such incidents from recurring. We once again express our sincere apologies and hope to have the opportunity to make amends and provide you with a comfortable stay. 12.28

Response from Property: Dear friend, we are delighted to hear of your positive feedback on the hotel, which will greatly motivate us to do even better! The hotel boasts 100 thoughtfully designed rooms of various types, especially the [Jimu Room] which features a comfortable and elegant lumbar massage device to effectively relieve fatigue, and the [Executive Room] which offers a specialty coffee capsule machine and Starbucks capsule coffee for your enjoyment. We also provide complimentary access to the [Gym] and [Laundry Room], offering self-service laundry, drying, and ironing. Our enthusiastic service team is always ready to provide you with professional advice on local cuisine, leisure activities, and attractions, ensuring you fully enjoy your trip. We look forward to welcoming you back in the near future! —Your enthusiastic friend, December 27