Hangzhou Hancheng Hotel (East Railway Station West Plaza)

Beyond its proximity to Hangzhou East Railway Station, this room has no other redeeming qualities. The room door was broken, the toilet was clogged, and the floor was damaged. The cleanliness was appalling, with dust everywhere. Inside the cabinet, I found a pile of cigarette ash and butts left by who knows how many previous guests. The pillowcase was torn, and the duvet reeked of smoke. It looks nothing like the pictures online. A terrible experience.

The room was clean, quiet, and comfortable. The atmosphere was welcoming, and the service was friendly and attentive, making me feel right at home. There are plenty of dining options nearby, and it's very close to the train and bus stations, with convenient and quick access to the airport!

The hotel is a 10-minute walk from Hangzhou East Railway Station, and there are convenient restaurants downstairs. The rooms are well-equipped and reasonably clean. The staff are welcoming and attentive, making for a good stay.

Great value for money, very new and clean, and excellent service!

The facilities were poor. There was no air conditioning, and the shower was broken, making it impossible to wash. You'd need someone to hold the showerhead if you wanted to shower.