Hilton Garden Inn Hangzhou Luniao Xinhu

It can be said that I have stayed in a hotel with a relatively poor overall quality, although I know that the Hilton in Shangougou is not much better. But the service has to keep up. When I arrived at the hotel at 3:40, I was told that the room was not ready yet, and there were people waiting for rooms all around. The weirdest thing was the buffet in the evening. I went in at 6:30 and asked me to register the room and name on paper. Name, halfway through the meal, I ran over and said there was no such room number, so I showed my room card and room card, but the result was not finished yet. At 9:30 in the evening, I called the room and told me that I thought I was a group meal, and I didn’t have it yet. To pay, I need to go down and check out immediately. Didn’t I register the room number and register the account? The answer is that the account cannot be settled and I need to go down and settle the account immediately! Please, it's your problem, and the child was about to fall asleep at that time. I said that if you can't pay the bill, I will pay it tomorrow, because my child was about to fall asleep. Ten minutes later, the second call came again, and they still asked me to pay? ? ? Maybe I think I'm going to run away at night and get this meal in vain? After the children fell asleep at 9:40, I went to the restaurant to pay. Without any apologies, the bill of 504 was given to me and the credit card amount was 6240! I am simply shocked by this service! It is recommended that hotels strengthen personnel training

As soon as you enter the hotel gate, you feel very warm. Miss Xie at the front desk is very helpful. The hotel is clean and tidy. Hilton's service is still in place. In addition, the environment is very good and parking is very convenient

Quiet in the midst of noise, very suitable for traveling...The surrounding environment is great, the room is clean and tidy...The waiters are also very polite, the breakfast is rich, the Chinese food grass head and small miscellaneous fish are delicious😊…

I came here for vacation with my friends avoiding the rest day. Although the weather is not beautiful and there was a bit of trouble because of the air conditioner, the environment and service attitude of the hotel are quite OK. It is the flower season, the cherry blossoms, peach blossoms and tulips around the hotel are really beautiful, and the distant mountains and near water are like ink paintings, which makes people happy. It is pleasant and comfortable to watch flowers and enjoy the scenery, drink tea and chat during the two-day holiday. In addition, the fish head soup in the hotel restaurant is really delicious, even more delicious than Qiandao Lake.

Not satisfied. The hotel is very remote and the service is not very good. There is no à la carte option for everything you want to eat. You are forced to eat a set meal during Chinese New Year. In short, Hilton is getting worse and worse.