EVEN Hotel Hangzhou West Lake by IHG

Big shoutout to Lydia at the front desk! She was incredibly nice and spoke so gently. Check-in was super fast, and she was able to resolve any issues I had without a problem. Her service was truly outstanding!

The hotel's location is excellent, and Concierge Mr. Luo was very professional and enthusiastic!

This hotel is located in an apartment building, occupying a few separate floors. It seems to be a new mid-range brand launched by the InterContinental Group. The service was excellent, and the facilities and environment were also very satisfactory.

The location is excellent, making it incredibly convenient to get around. The room was spotless and spacious, with a mattress that was just the right firmness, ensuring a very comfortable night's sleep. The staff were friendly and polite, always responding promptly to any requests. Overall, a perfect experience.

I was very satisfied with this stay! It completely exceeded my expectations; both the environment and the service were incredibly comforting. The hotel is in an excellent location, making it super convenient for getting around and sightseeing, and the surrounding amenities are comprehensive. The lobby is clean and grand, with a simple yet elegant decor that creates a wonderful ambiance. The room is spacious and bright with great natural light. The front desk staff mentioned it only opened in 2025, so the room was clean with no strange new-decoration smells, and the bed was very comfortable—I could just lie down and shed all my fatigue. The toiletries were of good quality; I even bought a set to take home. The internet speed was smooth and perfectly adequate for daily work or leisure. Miya was warm, friendly, approachable, and polite. The check-in and check-out process was efficient and quick. Overall, it offers great value for money. There were no unpleasant experiences during my stay, making it a very enjoyable trip. I will definitely choose this hotel again when I return to the area, and I wholeheartedly recommend it to everyone.

The service was great, especially Max who was incredibly attentive and took good care of me.

My stay was great! The room really captured the Even design aesthetic, and all the facilities and equipment were brand new. The gym was fantastic, and the in-room bathrobe was so comfortable. Everything was spotless too. I had a small issue with my booking, but the front desk resolved it for me very quickly. All in all, it was a wonderful experience, and I'd definitely recommend this hotel to others!

Excellent stay! I was a bit worried about the room size, but it was actually perfectly fine. The location is incredibly convenient, and a special shoutout to Ma Yingying at the front desk for her wonderful service.

The room is new and the location is great. Concierge Mr. Luo provided excellent service!