SSAW Boutique Hotel hangzhou East Reviews

Response from Property: Dear Guest,Thank you so much for choosing Hangzhou East Station Hui & Jinting Hotel and for taking the time to share such a detailed and wonderful review! 🌟We are absolutely delighted to hear that you appreciated our cleanliness, beautiful interior design, and delicious dining options. Your satisfaction is the greatest encouragement to our entire team!Regarding your comment about the walking route from Hangzhou East Station to the hotel—you are absolutely right that the station is quite large, and first-time visitors may find it a bit challenging to locate the most efficient route. In fact, we have created a detailed walking guide video that clearly shows every step from the station exit to our hotel. Next time you plan to visit, if you could add our hotel's WeChat in advance, we would be happy to share the video with you. Alternatively, you are always welcome to call our front desk, and our staff will patiently guide you. We hope these thoughtful services can help make up for the slight inconvenience caused by the location.We sincerely look forward to welcoming you again! Next time you're in Hangzhou, please come back and enjoy our service and cuisine once more!

Response from Property: 感謝您對酒店認同！非常開心能得到您如此高的評價，我們希望帶給賓客一種大隱隱於市的釋然，撇開世俗的煩惱，享受下屬於自己的美好時光！希望杭州滙和君亭酒店能成為您和您家人朋友來杭州商旅居停的首選，期待與您的在此相遇，也祝福您身體健康，幸福快樂每一天！

Response from Property: Dear Guest, thank you so much for choosing Hangzhou East Railway Station Huihe Junting Hotel again and for leaving such a detailed review. We apologize for any inconvenience caused by our recent laundry room renovations and thank you for your understanding. We will add a prominent reminder on the booking page and related channels as soon as possible. We suggest that family members who need laundry services call the front desk in advance to confirm the latest situation so that we can arrange a more suitable solution for you. Regarding the room facilities, we are deeply sorry to learn that the shower gel was missing twice. This was entirely due to the negligence of our housekeeping staff, who failed to replenish or check it in a timely manner, resulting in a poor experience for you. We have immediately retrained the staff on the relevant floors and strengthened the review process for room amenities to ensure that this does not happen again. At the same time, we are pleased to hear your positive feedback on the breakfast. Your encouragement is our motivation to continuously improve. We have also noted the slightly outdated appearance of the facilities and will use it as a key reference for future maintenance and upgrades. Thank you again for your understanding and frankness. We look forward to providing you with a more complete and comfortable accommodation environment on your next business trip. Welcome home!

Response from Property: Thank you so much for taking the time to review us. Your perfect recommendation has relieved our fatigue and filled us with both excitement and a sense of peace and satisfaction! We are truly honored by your kind words and recognition, and we look forward to meeting you again in this beautiful Hangzhou. It was wonderful to meet you at Junting!

Response from Property: 感謝您在茫茫酒店中選擇我們作為您在杭州的驛站！熱情洋溢的服務搭配着大廚師傅們精心烹飪的可口早餐，看的出這次的入住之旅您也是非常滿意呀，能夠得到您的青睞我們也是倍感榮幸。再次感謝您的滿分推薦，願您在想起杭州州湖光山色的美景時也能想起我們，祝您幸福快樂每一天！

Response from Property: 非常感謝您願意花費您寶貴的時間幫我們作出點評，您滿分的推薦讓我們疲勞盡去，心頭激動萬分的同時又異常的安寧服貼！對於您珍貴的厚愛及認可，我們感到由衷的榮幸，也非常期待着能與您再次相聚在這美麗的杭州，在君亭，遇見您，真好！

Response from Property: Thank you so much for taking the time to review us. Your perfect recommendation has relieved our fatigue and filled us with both excitement and a sense of peace and satisfaction! We are truly honored by your kind words and recognition, and we look forward to meeting you again in this beautiful Hangzhou. It was wonderful to meet you at Junting!

Response from Property: Thank you for your positive feedback on our hotel! We are delighted to receive such high praise from you. We hope to offer our guests a sense of tranquility amidst the city's hustle and bustle, allowing them to escape worldly worries and enjoy their own precious time. We hope Hangzhou Huihe Junting Hotel will become your and your family's top choice for business or leisure travel in Hangzhou. We look forward to meeting you here and wish you good health and happiness every day!

Response from Property: Thank you for your 5-star review! Your wonderful feedback has truly touched us. Your comfortable stay, delicious food, and enjoyable experience are our biggest goals! We will continue to strive to perfect every detail and provide an even warmer and more comfortable experience. We look forward to seeing you again and wish you a happy and fulfilling life!

Response from Property: Thank you so much for taking the time to review us. Your perfect recommendation has relieved our fatigue and filled us with both excitement and a sense of peace and satisfaction! We are truly honored by your kind words and recognition, and we look forward to meeting you again in this beautiful Hangzhou. It was wonderful to meet you at Junting!

Response from Property: Thank you for your 5-star review! Your wonderful feedback has truly touched us. Your comfortable stay, delicious food, and enjoyable experience are our biggest goals! We will continue to strive to perfect every detail and provide an even warmer and more comfortable experience. We look forward to seeing you again and wish you a happy and fulfilling life!

Response from Property: Dear Guest, thank you so much for choosing Hangzhou East Railway Station Huihe Junting Hotel and for sharing your detailed experience. We have read it carefully and are deeply moved. This is not just an ordinary review, but a "deep experience report" that serves as a wake-up call for our management team. First, please allow us to offer our sincerest apologies for failing to provide you with the warmth and professionalism expected of our brand during your stay. Your descriptions of "unsmiling service," "feeling ignored," and the misunderstanding that hotel staff were smoking in indoor public areas have made us extremely ashamed. This completely deviates from the service philosophy of the Junting brand and is certainly not how we treat our guests. We have already held an emergency management meeting, and the relevant personnel are handling the matter. The policy of complete no-smoking indoors will be reiterated as an ironclad rule and patrols will be strengthened. Regarding your question about the perception of location, we fully understand the difference between the walking experience and the straight-line distance of the "last mile." Your feedback is extremely valuable, and we will immediately optimize the guidance instructions on all online platforms and consider creating clearer walking/transportation maps to help future guests make more accurate expectations. Finally, this also prompts us to reflect on how to better balance employee well-being and guest experience within standardized services. Our goal is not to create cold, impersonal processes, but to provide warm, personalized service. While we understand that any explanation falls short of your negative experience, we earnestly request that you give us a chance to fundamentally improve, and we hope to regain your trust through genuine changes in the future.

Response from Property: Thank you for your positive feedback on our hotel! We are delighted to receive such high praise from you. We hope to offer our guests a sense of tranquility amidst the city's hustle and bustle, allowing them to escape worldly worries and enjoy their own precious time. We hope Hangzhou Huihe Junting Hotel will become your and your family's top choice for business or leisure travel in Hangzhou. We look forward to meeting you here and wish you good health and happiness every day!

Response from Property: Thank you for your review. We are pleased that you were satisfied with the hotel's facilities and shuttle service. We sincerely apologize that the breakfast and room odor issues during your stay were unsatisfactory. We have noted your feedback and will immediately forward it to the relevant departments for rectification, especially regarding improving the quality of the breakfast. We are constantly striving to improve our service, and your suggestions are our motivation. We look forward to your next visit.