Atour Hotel (Hangzhou West Lake Cultural Square) Reviews
Atour Hotel (Hangzhou West Lake Cultural Square)
No. 588 Zhongshan North Road, Gongshu District, Hangzhou, Zhejiang, 310014, ChinaView hotel details
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Guest Reviews of Atour Hotel (Hangzhou West Lake Cultural Square)
9.7/10
Excellent
2880 review
Verified reviewsLocation9.7
Amenities9.6
Service9.8
Cleanliness9.8
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Easy to get around(401)
Convenient location(293)
Delicious breakfast(237)
Friendly front desk staff(208)
Close to metro(197)
Would stay again(79)
Perfect for kids(53)
Negative reviews(22)
Guest User
Guestroom (1 Beds)
Stayed in Jan 2026
Family
5 review
Outstanding
Posted on Feb 24, 2026
The hotel is very close to the subway station, just a five-minute walk away. Across the street are the Science and Technology Museum and the Natural History Museum, both of which are very easy to book through their official WeChat accounts. There's also a 24-hour convenience exhibition hall. It's also near the Beijing-Hangzhou Grand Canal ferry terminal, where you can take a boat tour to Gongchen Bridge, a route that's beautiful both day and night.
Original textTranslated by Google
6/20
Response from Property: 明明已經百無禁忌，偏偏你是第一百零一。可愛的朵友，謝謝您的喜歡與讚美，看到您如此高度的評價，朵兒已經開心的要飛起來了，喜歡就常來吧，朵兒們一直在這裏等您～酒店位於位於中山北路588號，毗鄰武林商圈，交通便利，與西湖文化廣場隔街相望。最美的情話我要説給最可愛的你，期待您的下次入住哦！
Guest User
Superior Queen Room
Stayed in Jan 2026
Family
5 review
Outstanding
Posted on Feb 22, 2026
Traveling with family, we got a free room upgrade. The hotel's location is good, and the price is relatively reasonable. The room isn't new but it's clean. Overall, a great experience.
Original textTranslated by Google
Response from Property: 看到您的點評，朵兒的心砰砰的要跳了出來，可能這就是心動吧（๑˃̶ ᴗ ᵒ̴̶̷๑）و朵兒家房間的茶採用的均是來於亞朵集團和多家IP共同啟動的扶貧項目，亞朵村的茶更是被當地村民稱為「高山上的甘露」。悄悄的告訴您，房間裏的東西都可以在亞朵星球購買喲～期待您下次入住~
Guest User
Superior Queen Room
Stayed in Jan 2026
Family
7 review
Outstanding
Posted on Feb 24, 2026
The staff were very welcoming and there were lots of gifts. They even provided warm mineral water for the kids, which was a thoughtful touch.
Original textTranslated by Google
Response from Property: 感謝全糖少冰又Lovely的你走進杭州西湖文化廣場亞朵酒店（づ￣3￣）づ╭ 希望給每位來到酒店的朵友帶去一份真摯的温暖，給您的旅途增添絲絲縷縷的色彩。您的滿意就是我們的動力，朵兒期待與您的再次邂逅哦！祝您工作順利，生活愉快~酒店位於拱墅區中山北路588號，毗鄰武林商圈，交通非常便利，酒店提供免費的停車場。朵兒們將會永遠滿懷愛意的等待，Summer的晚風和你~
Guest User
Guestroom (1 Beds)
Stayed in Jan 2026
Family
2 review
Outstanding
Posted on Feb 20, 2026
The hotel's location is fantastic, very close to the subway and all the main attractions and shopping malls. The hotel staff are also very thoughtful; they even offer free midnight congee in the evenings.
Original textTranslated by Google
Response from Property: 感謝全糖少冰又Lovely的你走進杭州西湖文化廣場亞朵酒店（づ￣3￣）づ╭ 希望給每位來到酒店的朵友帶去一份真摯的温暖，給您的旅途增添絲絲縷縷的色彩。您的滿意就是我們的動力，朵兒期待與您的再次邂逅哦！祝您工作順利，生活愉快~酒店位於拱墅區中山北路588號，毗鄰武林商圈，交通非常便利，酒店提供免費的停車場。朵兒們將會永遠滿懷愛意的等待，Summer的晚風和你~
Guest User
Jimu Twin Room (Slow Rebound Neck-Protection Memory Pillow + Mini Fridge)
Stayed in Jan 2026
Traveling with friends
1 review
Outstanding
Posted on Feb 13, 2026
The front desk staff were all incredibly nice and helpful. The environment was great, and they even offer luggage storage. The room was very clean, and you don't need a subscription to watch TV, which I think adds to the value for money.
Original textTranslated by Google
Response from Property: 明明已經百無禁忌，偏偏你是第一百零一。可愛的朵友，謝謝您的喜歡與讚美，看到您如此高度的評價，朵兒已經開心的要飛起來了，喜歡就常來吧，朵兒們一直在這裏等您～酒店位於位於中山北路588號，毗鄰武林商圈，交通便利，與西湖文化廣場隔街相望。最美的情話我要説給最可愛的你，期待您的下次入住哦！
Guest User
Superior Queen Room
Stayed in Jan 2026
Family
11 review
Outstanding
Posted on Mar 5, 2026
I stayed here around the end of the year. The price was a little on the higher side, but the location is great. It's really convenient for food and entertainment nearby. I'd recommend it for families traveling with kids.
Original textTranslated by Google
Response from Property: 親愛的賓客，太感謝您花時間分享入住感受啦！得知您認可酒店的位置，周邊吃喝玩樂方便，能讓您出行無憂，這給予了我們莫大的鼓舞。期待您再次帶家人來玩，祝您生活喜樂安康！
Guest User
Superior Twin Room (Slow Rebound Neck-Protection Memory Pillow)
Stayed in Jan 2026
Family
4 review
Outstanding
Posted on Feb 9, 2026
Perfect for families! The room was spacious and spotlessly clean. The bedding was so comfortable. It's also super convenient for dining and shopping. The staff were incredibly friendly to both the elderly and children. Overall, we had a fantastic stay!
Original textTranslated by Google
Response from Property: 明明已經百無禁忌，偏偏你是第一百零一。可愛的朵友，謝謝您的喜歡與讚美，看到您如此高度的評價，朵兒已經開心的要飛起來了，喜歡就常來吧，朵兒們一直在這裏等您～酒店位於位於中山北路588號，毗鄰武林商圈，交通便利，與西湖文化廣場隔街相望。最美的情話我要説給最可愛的你，期待您的下次入住哦！
Guest User
Superior Queen Room
Stayed in Dec 2025
Business traveler
3 review
Outstanding
Posted on Feb 3, 2026
The service downstairs is excellent, and the room is clean and tidy with great soundproofing, perfect for a solo business trip. It's also very close to the Four Seasons Hotel, making it a good option for couples on vacation. There are many breakfast spots downstairs where you can try local snacks.
Original textTranslated by Google
Response from Property: Thank you for your lovely visit to Atour Hotel Hangzhou West Lake Cultural Square (づ￣3￣)づ╭ We hope to bring a sincere warmth to every guest who visits the hotel, adding a touch of color to your journey. Your satisfaction is our motivation, and we look forward to seeing you again! Wishing you success in your work and a happy life~ The hotel is located at No. 588 Zhongshan North Road, Gongshu District, adjacent to the Wulin business district, with very convenient transportation. The hotel offers free parking. We will always be waiting with love for you, in the summer breeze.
Guest User
Superior Queen Room
Stayed in Dec 2025
Business traveler
1 review
Outstanding
Posted on Jan 21, 2026
Facilities: Good
Cleanliness: Good
Environment: Good
Service: Good
Whenever I'm on a business trip, I always choose Atour; it's comfortable and never disappoints.
Original textTranslated by Google
Response from Property: 感謝全糖少冰又Lovely的你走進杭州西湖文化廣場亞朵酒店（づ￣3￣）づ╭ 希望給每位來到酒店的朵友帶去一份真摯的温暖，給您的旅途增添絲絲縷縷的色彩。您的滿意就是我們的動力，朵兒期待與您的再次邂逅哦！祝您工作順利，生活愉快~酒店位於拱墅區中山北路588號，毗鄰武林商圈，交通非常便利，酒店提供免費的停車場。朵兒們將會永遠滿懷愛意的等待，Summer的晚風和你
Guest User
Guestroom (1 Beds)
Stayed in Dec 2025
Family
15 review
Outstanding
Posted on Jan 21, 2026
The location is excellent, making it super convenient to get to Wulin Square and the surrounding area. Parking is easy, with options both underground and above ground. The service was great; they even helped me with a late check-out.
Original textTranslated by Google
Response from Property: 感謝可愛的朵友對咱們酒店的滿分肯定！“與君初相識，猶如故人歸”，亞朵酒店使用的是飽受讚譽的普蘭特品牌床墊和裸棉的床上用品給您帶去舒適的睡眠保障；種類繁多，口感甚佳的中西式自助特色早餐助您開啟活力滿滿的一天；夜晚回到酒店還有暖心的“深夜粥到”等待着替您拂去一天的奔波~安心之處乃是吾家，西湖文化廣場亞朵酒店全體朵兒亦是您永遠的守護者，期待您下次入住
Guest User
Superior Twin Room (Slow Rebound Neck-Protection Memory Pillow)
Stayed in Dec 2025
Traveling with friends
82 review
Outstanding
Posted on Jan 18, 2026
The hotel is very close to the subway, which offers direct and convenient access to the high-speed rail station and the airport, and makes getting to all the attractions easy. The Atour front desk staff were warm and attentive, and the room facilities and cleanliness were excellent. The breakfast was also good. I extended my stay by another night because the experience was so positive, and it offers fantastic value for money.
Original textTranslated by Google
Response from Property: 感謝全糖少冰又Lovely的你走進杭州西湖文化廣場亞朵酒店（づ￣3￣）づ╭ 希望給每位來到酒店的朵友帶去一份真摯的温暖，給您的旅途增添絲絲縷縷的色彩。您的滿意就是我們的動力，朵兒期待與您的再次邂逅哦！祝您工作順利，生活愉快~酒店位於拱墅區中山北路588號，毗鄰武林商圈，交通非常便利，酒店提供免費的停車場。朵兒們將會永遠滿懷愛意的等待，Summer的晚風和你
Guest User
Jimu Twin Room (Slow Rebound Neck-Protection Memory Pillow + Mini Fridge)
Stayed in Dec 2025
Family
2 review
Outstanding
Posted on Jan 28, 2026
Facilities: Quite comprehensive.
Cleanliness: Very clean and good.
Service: Excellent attitude.
Original textTranslated by Google
Response from Property: 感謝全糖少冰又Lovely的你走進杭州西湖文化廣場亞朵酒店（づ￣3￣）づ╭ 希望給每位來到酒店的朵友帶去一份真摯的温暖，給您的旅途增添絲絲縷縷的色彩。您的滿意就是我們的動力，朵兒期待與您的再次邂逅哦！祝您工作順利，生活愉快~酒店位於拱墅區中山北路588號，毗鄰武林商圈，交通非常便利，酒店提供免費的停車場。朵兒們將會永遠滿懷愛意的等待，Summer的晚風和你
Johnny_Zhu
Elegant Double Room
Stayed in Dec 2025
Business traveler
17 review
Outstanding
Posted on Jan 13, 2026
The hotel location is super convenient, just a 10-minute walk to Hangzhou Central for all your shopping and dining needs. The room was very clean, and the front desk staff were incredibly friendly and even gave us a free upgrade to a higher floor room.
Original textTranslated by Google
Response from Property: 感謝可愛的朵友對咱們酒店的滿分肯定！“與君初相識，猶如故人歸”，亞朵酒店使用的是飽受讚譽的普蘭特品牌床墊和裸棉的床上用品給您帶去舒適的睡眠保障；種類繁多，口感甚佳的中西式自助特色早餐助您開啟活力滿滿的一天；夜晚回到酒店還有暖心的“深夜粥到”等待着替您拂去一天的奔波~安心之處乃是吾家，西湖文化廣場亞朵酒店全體朵兒亦是您永遠的守護者，期待您下次入住
Guest User
Superior Queen Room
Stayed in Nov 2025
Family
2 review
Outstanding
Posted on Dec 10, 2025
The room was very comfortable, and the pillows were exceptionally good for sleeping. My son loved it, and we'll definitely be back next time!
Original textTranslated by Google
Response from Property: 感謝可愛的朵友對咱們酒店的滿分肯定！“與君初相識，猶如故人歸”，亞朵酒店使用的是飽受讚譽的普蘭特品牌床墊和裸棉的床上用品給您帶去舒適的睡眠保障；種類繁多，口感甚佳的中西式自助特色早餐助您開啟活力滿滿的一天；夜晚回到酒店還有暖心的“深夜粥到”等待着替您拂去一天的奔波~安心之處乃是吾家，西湖文化廣場亞朵酒店全體朵兒亦是您永遠的守護者，期待您下次入住~
Guest User
Superior Twin Room (Slow Rebound Neck-Protection Memory Pillow)
Stayed in Nov 2025
Business traveler
4 review
Outstanding
Posted on Dec 10, 2025
Extremely satisfied!!!! The atmosphere was great, very clean, and the service was excellent. I'll definitely come again! ~(￣▽￣～)~
Original textTranslated by Google
Response from Property: We've already overcome all taboos, yet you're the 101st! Dear friend, thank you for your likes and praise. Seeing such high praise makes us so happy we could fly! Please come back often; we're always here waiting for you! The hotel is located at 588 Zhongshan North Road, adjacent to the Wulin business district, with convenient transportation and across the street from West Lake Cultural Square. The most beautiful words of love are for you, our dearest friend. We look forward to your next stay!