Elan Hotel (Hangzhou Wulin Square) Reviews

Response from Property: 尊敬的賓客您好;非常感謝您入住小萊酒店，不知是什麼原因沒能得到您的滿分好評，希望您下次入住時可以告知我們，我們也會努力做的更好，爭取下次能讓您滿意，再次感謝您的點評，期待您的再次光臨，祝您旅途愉快！

Response from Property: Dear Guest, Hello! Thank you very much for taking the time to share your feedback with us. We are happy to hear that you find our location convenient, with easy access to the subway station and a variety of dining options nearby. We understand that as a foreign guest, communication can be a challenge as our staff do not speak English fluently. We appreciate your understanding and are glad to know that the translator was helpful during your stay. Our staff always strives to be friendly and attentive, and we are glad that you found them so. Regarding the maintenance of the hotel, we apologize if it did not meet your expectations. We understand that our hotel may appear to be in poor condition compared to some European hotels of similar age. This is indeed a wider issue in China, and we are always working hard to improve our facilities and services to better meet the needs of all our guests. We are happy to hear that you enjoyed the wide selection of breakfast options, including traditional Chinese dishes such as dumplings, rice and eggs. We always strive to provide our guests with a diverse and satisfying breakfast experience. Thank you again for your valuable feedback. We will take your comments into consideration and continue to work hard to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

Response from Property: 尊敬的賓客您好：非常感謝您的入住，很抱歉給您帶來了不好的入住體驗，這邊我們也會積極改進，努力提升，希望下次能讓您滿意。祝您生活愉快，期待您的下次入住。

Response from Property: Baozi, I apologize to you first🥺 We all felt bad that the crying kid next door disturbed you at night. But you praised our room for being clean and spacious, the staff for being friendly and enthusiastic, and recommended it to us. Thank you so much. I feel as happy as if I had eaten sweet candy😘 We have taken note of this little problem. We will try to make the sound insulation better in the future, and pay attention to guests with children, so that everyone can stay comfortably. Next time you come, just wait to enjoy a quiet and beautiful time!

Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback regarding your stay at our hotel. We sincerely apologize for the inconvenience caused by the navigation challenges faced by the Didi driver. The one - way street near our hotel can be confusing, and we are actively working on improving road signs and providing clearer directions to drivers. We will also enhance our front - desk staff training to ensure they can offer more accurate guidance to guests arriving by ride - sharing services. We understand your concerns about the limited dining options around the hotel. While the area is currently less developed in this regard, we are exploring partnerships with local restaurants and food vendors to provide more choices for our guests. Meanwhile, as you mentioned, there are indeed more dining selections near the subway station, and we encourage future guests to explore those options. We're delighted that you appreciated our new hotel facilities, including the shared washing machine. However, we acknowledge that the current process of needing assistance from the front desk to access the laundry floor is less than ideal.We are in the process of evaluating and implementing more convenient solutions to streamline this service. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back and provide a more seamless and enjoyable experience next time.

Response from Property: Thank you for your positive feedback! We appreciate that you enjoyed the clean and cozy rooms with fashionable furniture, the friendly staff, and the good service. We're also glad our hotel's convenient location in the downtown of Hangzhou city met your needs. We look forward to serving you again in the future.

Response from Property: 尊敬的賓客您好;非常感謝您入住小萊酒店，不知是什麼原因沒能得到您的滿分好評，希望您下次入住時可以告知我們，我們也會努力做的更好，爭取下次能讓您滿意，再次感謝您的點評，期待您的再次光臨，祝您旅途愉快！

Response from Property: Thank you so much for your wonderful review! We are delighted to hear that our staff were polite and helpful, and that our location was convenient, being close to major attractions. It's great to know that our breakfast offerings, with a decent selection of food, added to your stay.We are also pleased that you found your room to be clean and comfortable, contributing to an overall positive experience.Thank you for recommending our hotel for its convenience and service. We look forward to serving you again in the future and continuing to provide you with an exceptional stay. If you have any further questions or need assistance, please don't hesitate to contact us. Have a wonderful day!

Response from Property: Thank you very much for your kind words! We're glad to hear that you enjoyed your stay.

Response from Property: Thank you so much for your recognition! We're truly delighted to see your positive comments about the room cleanliness, bedding comfort, value for money, transportation convenience, and our service. It's our honor to have provided you with a satisfying stay. We will continue to maintain our quality standards and warmly welcome you back!

Response from Property: Thank you for recognizing our value for money and prime location! Our location next to the subway is designed to make your shopping and dining experience more convenient. Even in our compact rooms, we always prioritize cleanliness and comfortable bedding. We will continue to optimize our services and look forward to your next visit!

Response from Property: Dear guest, after reading your review, we feel very bad. The service this time is really disappointing. We are really sorry. Regarding the problem of difficult parking and narrow parking spaces, we have arranged special personnel to check on site. Next, we will re-plan the parking area and send more personnel to assist in the command to make parking more convenient for everyone. As for the room hygiene, this is the place where we should not have problems. You said that the linens were not changed and there were oil stains on the table. We have checked the specific situation and dealt with the staff in charge of cleaning seriously. We have also re-established the cleaning standards and inspection procedures. In the future, each room will be cleaned and inspected three times to ensure that it is absolutely clean and tidy. It is our fault that you spent money but did not get the experience you deserve. If you are willing to give us another chance, we will give you the lowest discount next time you stay, just to let you see that we are really changing. I am sorry to you again, and I hope there will be a chance to make up for your loss.

Response from Property: Dear guest, thank you very much for taking the time to share such detailed feedback about your stay! Your suggestions are very important to us. We sincerely apologize for the inconvenience in transportation around the hotel. Due to geographical restrictions, your travel has been troubled. The intersection is not a one-way street, so you can enter

Response from Property: Dear guest, thank you very much for your detailed and warm review🥰! Your recognition is like a spring breeze, gently blowing the hearts of every one of our employees. Spacious rooms and delicious breakfasts are what we have always pursued; the enthusiastic service of the bespectacled guy at the front desk is also the humanistic care we advocate. And the cute robot carries our intention to provide guests with convenient and considerate services. The satisfaction of your elders is a great encouragement to us. We will never forget our original intention and continue to work hard. We sincerely look forward to your visit again with your family to witness our continuous growth. May the beauty always be with you🌼!