New Century Manju Hotel (Hangzhou Xindeng Fuchungang)

New Century Manju Hotel (Hangzhou Xindeng Fuchungang) Reviews

New Century Manju Hotel (Hangzhou Xindeng Fuchungang)

Tower B, Fuchun Port, No. 69 Dengcheng North Road (Adjacent to Fuyang District Second People's Hospital), Fuyang District, Hangzhou, Zhejiang, ChinaView hotel details
New Century Manju Hotel (Hangzhou Xindeng Fuchungang)
New Century Manju Hotel (Hangzhou Xindeng Fuchungang)New Century Manju Hotel (Hangzhou Xindeng Fuchungang)New Century Manju Hotel (Hangzhou Xindeng Fuchungang)
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Guest Reviews of New Century Manju Hotel (Hangzhou Xindeng Fuchungang)

8.8/10
437 reviews
Verified reviews
Location8.8
Amenities8.7
Service8.9
Cleanliness8.9
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All reviews(437)
Positive reviews(425)
Reviews with photos/video(80)
Friendly front desk staff(79)
Large rooms(35)
Classy environment(32)
Convenient parking(17)
Comfortable bed(10)
Would stay again(9)
Perfect for business trips(8)
Sofa was average(2)
Negative reviews(12)
Guest User
Premium Double Bed Room
Stayed in Feb 2025
Business traveler
39 reviews
7.0/10
Posted on May 2, 2025
I was a bit confused when arrive at the location. Because the reception is on the 5th floor. The old town wall is good for quiet walk in early morning or in the evening.
Response from Property: Dear Guest, thank you so much for your support of the hotel. We are a little disappointed that we didn't receive your full 5-star review, as there may be areas where the hotel could have done better. We will strive to provide more attentive service so that every guest feels at home. We hope our service will bring you more surprises and delights, and we look forward to your next visit.
Sussr
Premium Double Bed Room
Stayed in Apr 2024
Business traveler
17 reviews
9.0/10
Great
Posted on May 21, 2024
The chair and sofa are so dirty. I don't know if I'm telling them to sit or not. Still, there are so many facilities to eat among the nearby hotels, so I have to come here.
Response from Property: Dear guest: Thank you for pointing out the shortcomings of breakfast in our hotel. We take your feedback very seriously and will communicate with the relevant departments to improve the problems you have raised. We sincerely thank you for your valuable comments on our services and facilities.
19liang19
Leisure Twin Room
Stayed in Sep 2025
Family
5 reviews
9.0/10
Great
Posted on Oct 4, 2025
I chose to stay here because I wanted to visit the Fuchun Peach Blossom Scenic Area. The room was very spacious. There was a shopping mall and supermarket downstairs, so dining was very convenient.
Original textTranslated by Google
Response from Property: Thank you for your positive review! Your feedback is a great motivation for us, like a spring breeze that opens our hearts. We will be even more dedicated to serving you. We hope you have a pleasant stay and look forward to your next visit. Thank you!
Guest User
Discount Twin Room
Stayed in Sep 2025
Traveling with friends
1 reviews
3.5/10
Posted on Oct 3, 2025
Advantages: 1. Check-in was in the early morning, no extra charges, self-service check-in. 2. Welcome fruit was provided. Disadvantages: 1. Perhaps due to the National Day holiday, it was over 420 RMB per night; I don't recall it being this expensive before. 2. The room had an unpleasant smell upon check-in. Considering there were no staff at the front desk in the early morning, and I was too tired, I opened the window to rest. 3. The cleanliness was poor; small flying insects were everywhere in the room. 4. When I called the front desk, the male staff member was okay, but the female staff member was not. 5. Because my slippers were wet, I called the front desk to request slippers, but they weren't brought back. Later, I had to ask the fruit delivery lady to bring me the slippers. In short, I think it's unfair to only raise prices during holidays without improving service and cleanliness.
Original textTranslated by Google
Response from Property: Dear customer, thank you for your valuable feedback! We will carefully review our shortcomings and actively correct them to strive for your satisfaction. We welcome your supervision! Thank you!
Guest User
Leisure Double Bed Room
Stayed in Jul 2025
Couple
5 reviews
8.0/10
Very good
Posted on Sep 15, 2025
The room was quite large and comfortable; I'd never seen such a long sofa before. However, I felt the restaurant really needed improvement. After looking around, there wasn't much food; I couldn't even find fried eggs. The breakfast needed to be better. The accommodation was quite nice, and free parking was available.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at Manju Hotel. We sincerely apologize that your stay was not satisfactory. We will carefully consider and actively rectify the issues you raised regarding breakfast and hygiene. Thank you for your help, and we hope to provide you with a satisfactory stay on your next visit.
Zengzhilv
Manju Twin Room
Stayed in Jul 2025
Family
2 reviews
10/10
Outstanding
Posted on Aug 24, 2025
We booked a family twin room, which was huge, clean, and well-organized. Even on such a hot day, the air conditioning was available 24 hours a day, parking was convenient, and the area was good for evening strolls.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing to stay at our hotel and sharing your experience! We are committed to providing you with warm and attentive service. We sincerely look forward to your next visit!
Caidoudaiwang
Discount Twin Room
Stayed in Jul 2025
Family
11 reviews
10/10
Outstanding
Posted on Sep 7, 2025
The room was quite large, and overall it was very nice. There's a platform on the second floor where you can watch the tides, but it gets too sunny at midday. There's a tide-watching park nearby, which is free after 5:30 PM. It's a great spot for taking photos.
Original textTranslated by Google
Response from Property: The hotel is made wonderful by you. Thank you for every like. Let's continue this warmth until our next meeting.
Guest User
Premium Double Bed Room
Stayed in Jun 2025
Solo traveler
4 reviews
4.7/10
Posted on Jul 11, 2025
I'm still furious. I've stayed at all sorts of Kaiyuan hotels, big and small, for over a decade, and I've never been this annoyed! Below are screenshots of my chat with customer service, and photos of the unsatisfactory room facilities. If you're considering staying here, please read this review before you decide!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at Manju Hotel. We will carefully study and actively rectify the issues you raised. Thank you for your help, and we hope to provide you with a satisfactory stay on your next visit.
Guest User
Manju Twin Room
Stayed in Jul 2025
Couple
2 reviews
10/10
Outstanding
Posted on Oct 18, 2025
The hotel was nice and reasonably priced.
Original textTranslated by Google
Response from Property: Thank you for your positive feedback on Xiaoman's Home. Seeing your likes makes Xiaoman incredibly happy. Your satisfaction is Xiaoman's greatest reward. We firmly believe that satisfaction is the starting point, and a "refined, thoughtful, and wonderful" service experience is Xiaoman's constant pursuit. Thank you for your support of Xiaoman; Xiaoman will strive to do her best and looks forward to seeing you again!
Guest User
Manju Twin Room
Stayed in Jun 2025
Other
1 reviews
6.0/10
Posted on Jul 21, 2025
The laundry room in the 4-star hotel was really terrible.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at Manju Hotel. We sincerely apologize that your stay was not satisfactory. We will carefully study the issues you raised and actively make improvements. Thank you for your help, and we hope to provide you with a satisfactory stay on your next visit.
Guest User
Leisure Double Bed Room
Stayed in Mar 2025
Business traveler
1 reviews
10/10
Outstanding
Posted on May 9, 2025
The room was surprisingly nice, quite tasteful. It was suitable for a one-night stay during a business trip. Fuyang Hospital is just across the street.
Original textTranslated by Google
Response from Property: Thank you for your positive review! Your feedback is a great motivation for us, like a spring breeze that opens our hearts. We will be even more dedicated to serving you. We hope you have a pleasant stay and look forward to your next visit. Thank you!
Anonymous User
Discount Twin Room
Stayed in Mar 2025
Other
11 reviews
10/10
Outstanding
Posted on Apr 25, 2025
Located on the edge of the ancient city, it's convenient to stroll along the city wall. The town has many restaurants, the bedding is just the right firmness, and the nightlights are manually controllable so they don't automatically turn on unnecessarily. The front desk service is excellent. Staying here in Xindeng is a great option.
Original textTranslated by Google
Response from Property: La la la la, thank you so much for your review! Our chance encounter in this vast sea of ​​people is fate! We strive to provide enthusiastic service to every member, which is part of our service philosophy. Companionship is the most enduring expression of love, and unwavering support is the most silent form of companionship. Little Man wishes to quietly accompany you through every season. Little Man looks forward to meeting you again!
Eric&Huang
Premium Double Bed Room
Stayed in Sep 2025
Business traveler
7 reviews
4.0/10
Posted on Nov 4, 2025
The room was old, the air conditioning wasn't even working, and the price was very expensive.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at Manju Hotel. We sincerely apologize for the unsatisfactory stay. We will carefully review and actively improve the situation to address any issues that may have caused you negative experiences. Thank you for your help, and we hope to provide you with a satisfactory stay on your next visit.
JJleidike
Premium Twin Room
Stayed in Mar 2025
Family
23 reviews
10/10
Outstanding
Posted on Apr 20, 2025
I went to OMG Heartbeat Amusement Park with friends. The price was reasonable, the hotel was clean, the rooms were spacious, and the distance to the amusement park was just right. The breakfast was quite good, and there was a shopping mall downstairs.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your perfect review! Your support and encouragement are our greatest motivation. Manju Hotel strives to create a warm and comfortable living environment for our guests, and aims to meet the diverse needs of our guests with the best value for money. We look forward to your next visit!
Guest User
Manju Twin Room
Stayed in Sep 2025
Other
1.0/10
Posted on Oct 5, 2025
I discovered the comforter was dirty at 11 AM and asked for a replacement. They gave me a quilt liner, but no cover. The quilt liner was also dirty. I asked for another replacement, and they just gave me a cover. I said the quilt liner was dirty, so a cover would clean it. Then they told me they had no more comforters and this was all they could offer, asking me what I wanted to do. I was speechless. Finally, they brought me a comforter from an empty room and said if I wasn't satisfied, there was nothing they could do. Is this a hotel? Are they supposed to just give me a dirty comforter and tell the customer they have no choice but to accept it? The hairdryer in the room was also terrible; it didn't dry anything. The air conditioner was blowing directly on the bed, and the bath towels were tattered. Every single aspect of the experience was unpleasant. It's the worst hotel I've ever stayed in, bar none. I don't know how they keep it running for 500-600 yuan.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for staying at Manju Hotel. We sincerely apologize for any disappointment you may have experienced during your stay. Regarding the issue of the bedding you mentioned, we provide air-conditioning blankets, which do not come with a duvet cover. We will carefully investigate and actively rectify any issues that may have caused you a negative experience. Thank you for your assistance, and we hope to provide you with a satisfactory stay on your next visit.