Sofitel Hangzhou Westlake

The biggest advantages of this place are its great value for money, excellent location, and incredible rooftop view. There aren't many tall buildings around West Lake, so on a clear day, the view from the top floor rooftop is absolutely stunning. As for the rooms and breakfast, they're pretty standard, but at this price point, you can't really ask for more. I recommend Yongjin Noodle Restaurant not far from the hotel; even this picky Sichuanese person was impressed. As for West Lake Vinegar Fish, don't even bother trying it.

The hotel staff provided excellent service, and the facilities were clean and tidy. The breakfast was also good. The location was superb; after a tiring day of sightseeing around West Lake, due to traffic restrictions, I could only take the bus back, and to my surprise, the bus stop was right in front of the hotel.

Five-star review! I booked an Executive Deluxe room for the National Day holiday, and the front desk even upgraded me to a better room. Sofitel perfectly blends French elegance with the江南 (Jiangnan) atmosphere of West Lake. The hotel's location is unbeatable – within walking distance of West Lake, making it incredibly convenient for exploring Hubin Road and the scenic spots. Check-in was efficient and smooth, and the staff were all gentle and polite. The room was spacious and bright, with excellent cleanliness, and the bedding was incredibly comfortable – perfect for a good rest after a long day. The breakfast selection was rich, offering both Western pastries and local Hangzhou noodle dishes, all of high quality. The hotel also has a well-equipped gym and a swimming pool available for use. The overall service was attentive yet unobtrusive, making it suitable for both family trips and business travel. If you're coming to Hangzhou and want to stay by West Lake, this is my top recommendation. I've already recommended it to friends, and it will definitely be my first choice again next time.

The environment is great, the room is spacious and airy with no strange odors. Xiao Li from customer relations also has a very good attitude.

My stay here exceeded expectations. The hygiene was excellent; the room was meticulously cleaned, and the bathroom was spotless with no unpleasant odors. The mattress was just right – not too soft, not too hard – and the soundproofing was good, allowing for a very peaceful night's sleep. The front desk staff were efficient with check-in and check-out and very welcoming. The location is convenient, with plenty of dining options nearby, and the price was affordable with no hidden fees. It's a perfect spot for a business trip or a short stay. Highly recommended!

Great location and the room was quite spacious. Everything else was fine, except for the breakfast which I wasn't happy with. Next time, I'd rather eat breakfast outside.

I've stayed at this hotel many times. It offers great value for money and excellent service. Its prime location is definitely its biggest highlight. The breakfast, however, isn't particularly memorable; even just one standout dish would make a difference.

Originally, I planned to stay from the 4th to the 11th, but due to a typhoon forecast, I checked out on the 10th instead. The hotel's location is excellent; it's right across the street from West Lake, and a short walk of less than 300 meters takes you to Intime Department Store. It's also very close to Hefang Street, Hangzhou Museum, Wulin Square, and the Intime in77 shopping area. We visited West Lake, Yanggong Dike, Wetland Park, Wushan, Zhejiang Museum, Hubin Intime in77, and Wulin Night Market, among others. The room was clean and tidy, and the bed was very comfortable. All the hotel staff were enthusiastic and attentive. The breakfast spread was extensive, and the food quality was excellent. We had lunch and dinner at the Chinese restaurant from Tuesday to Thursday; the dishes were fresh, exquisite, and delicious – highly recommended. The buffet dinner on Saturday and Sunday was bountiful, with a wide variety of desserts that were beautifully presented. There were three flavors of crayfish, roasted lamb ribs, roasted pork hock, and very authentic and tasty lamb skewers. They also had salmon, tuna, Arctic surf clam, various shellfish, and cheese. I highly recommend the buffet dinner. This was my fourth trip to Hangzhou, and I'm already looking forward to the next one.

This hotel is located on West Lake Avenue in the Shangcheng District, boasting an excellent location approximately 300 meters from West Lake – just a short walk through an underpass. Parking is very convenient, and there are plenty of dining options nearby. The hotel is considered a well-established five-star property in Hangzhou. Although it shows some signs of age, the overall hardware facilities are good. The lobby is grand and impressive, and the rooms are quite spacious, nearly 30 square meters, offering good views. The hotel also features a viewing platform on the 6th floor where guests can admire the beautiful scenery of West Lake. Amenities include a buffet restaurant, meeting rooms, an executive lounge, a lobby bar, a gym, and a swimming pool. Even after the summer holidays, the hotel's occupancy rate remains quite high, with a good mix of domestic and international tourists. After 8 AM, it can even be challenging to find a seat in the buffet restaurant. The service is quite impressive; the staff are warm and courteous. Check-in and check-out procedures are very convenient, and for my first stay, I was upgraded to an executive floor. The breakfast quality meets five-star hotel standards. While there aren't many Chinese pastries, options include steamed buns, fried dough sticks, spring rolls, steamed corn, and yams, along with some Zhejiang specialties like Pianchuan (noodles) and Wenzhou glutinous rice. Western options include various breads, grilled sausages, bacon, fried eggs, and omelets. There's a good selection of Western desserts, plenty of fresh fruit, homemade yogurt, and a wide variety of freshly squeezed juices. However, the nut selection is a bit limited. The price ranges from around 700 to 1000+ RMB, which is relatively affordable for a five-star chain hotel by West Lake. Overall, the environment is very quiet, the hardware facilities are good, the location is excellent, and the service is attentive and polite. My overall stay experience was quite good.