Nade ShiJia Reviews

Response from Property: 您好！衷心感謝您選擇納德世家並分享入住體驗！欣喜得知您對酒店感到滿意，更榮幸為您提供了絕佳出行便利-酒店緊鄰武林廣場站，地鐵1、2、3號線直達全城；距杭州東站僅4站地鐵，步行可達杭州大廈、杭州中心等繁華商圈，前往西湖景區也僅約2公里。願這份四通八達的從容，助您更深度暢享杭州之美。期待下次再見時，繼續為您守護旅途中的安心與舒適！

Response from Property: 尊敬的客人，對於此次入住期間因衞生問題（浴巾上的蟲子）及一次性拖鞋缺失給您帶來的不適與失望，我們深表歉意。這完全不符合我們的服務標準，也影響了您的入住體驗。感謝您的直言，我們會嚴肅反思與整改。祝您後續旅途順心。

Response from Property: 感謝您選擇納德世家酒店，我們萬分榮幸能為您服務。酒店準備了很多不同佈局的房型以供不同客人選擇，希望我們真誠的服務能給您帶來更愜意的體驗，酒店全體員工衷心期待您的再度光臨！

Response from Property: Thank you for your detailed and heartwarming sharing! From the convenience of check-in and check-out, the courteous service of the staff, to the cleanliness of the rooms, the variety of breakfast, and the hotel's convenient proximity to the Wulin shopping district—you've painted a complete picture of your stay with your delicate touch. We have noted the minor imperfection in the bathroom space and will continue to optimize it in future maintenance. Your recognition and recommendation are the best encouragement for the Nader team. We look forward to welcoming you again with familiar convenience and delicious food. Wishing you many pleasant surprises on your journey and all the best in your life!

Response from Property: Welcome home! We'll convey this recognition to Wu Hao immediately; he'll surely be greatly encouraged. Nader will continue to cherish this familiarity and comfort, and looks forward to our next meeting, with the windows still bright and clean, and smiles as warm as ever. Wishing you a wonderful journey and all the best!

Response from Property: 您好！衷心感謝您選擇納德世家並分享入住體驗！欣喜得知您對酒店感到滿意，更榮幸為您提供了絕佳出行便利-酒店緊鄰武林廣場站，地鐵1、2、3號線直達全城；距杭州東站僅4站地鐵，步行可達杭州大廈、杭州中心等繁華商圈，前往西湖景區也僅約2公里。願這份四通八達的從容，助您更深度暢享杭州之美。期待下次再見時，繼續為您守護旅途中的安心與舒適！

Response from Property: Thank you for your thoughtful sharing! We are delighted that the hotel's excellent location and views add a touch of poetry and convenience to your West Lake night tour. Nader will continue to uphold this warmth and professionalism, and we look forward to welcoming you again by bike, with your familiar smile and the lake and mountains still waiting for you. Wishing you a wonderful journey and all the best!

Response from Property: 感謝您的分享！很高興機器人送餐服務為孩子帶來了小驚喜～這也是我們希望在細節處為家庭客人增添的温暖。期待下次為您帶來更全面的滿意體驗。祝您和家人旅途愉快！

Response from Property: Thank you for spending a warm and pleasant time with Nader in rainy Hangzhou and for sharing such detailed feedback! We were delighted that the spacious room, delicious breakfast, and efficient front desk service all helped to warm you up; we were also pleased that your invoice issue was resolved quickly. We look forward to your next visit to Hangzhou, rain or shine, where Nader will once again provide you with the comfort and peace of mind of family. Wishing you a warm journey and all the best!

Response from Property: 尊敬的客人，感謝您的認可！很高興您對客房的整潔衞生與早餐的豐富多樣感到滿意～納德會繼續努力，期待下次為您帶來同樣舒心的入住時光。祝您旅途愉快！

Response from Property: Thank you for your sincere feedback and high praise! We are delighted that you were satisfied with our hotel facilities and breakfast experience. We are also deeply concerned about the language service issues you mentioned for international travelers. We have conveyed your feedback and will immediately strengthen language training for our front desk and service teams to ensure smoother and more professional service for our global guests. We look forward to seeing our progress firsthand on your next visit. We wish you a pleasant journey and all the best!

Response from Property: Dear Guest, thank you for choosing to stay at Nader Family Hotel and for sharing your experience. We sincerely apologize for the inconvenience you experienced with the room key issue. The hotel has immediately checked the door lock system and strengthened front desk training to ensure a smoother check-in process. Regarding the children's breakfast fee policy, we have clearly stated it on the booking page, but we still sincerely apologize for any inconvenience this may have caused. We have informed the front desk team and will proactively remind and explain the relevant policies to avoid misunderstandings. We will also incorporate your feedback into our future service optimization efforts. Thank you for your understanding. We are also pleased to know that you were satisfied with the convenience of the surrounding area. Your honest feedback is very important to us, and we will continue to improve our service quality, looking forward to providing you with an even better experience on your next visit. Have a pleasant stay!

Response from Property: 感謝您如此簡潔而堅定的認可！納德會繼續用心守護這份信賴，期待下次重逢時，一切仍是您喜愛的模樣。祝您旅途常伴美好，萬事順意！

Response from Property: Dear Guest, thank you for your first stay and for sharing such a thoughtful review! We are delighted that you enjoyed the hotel's ambiance, front desk service, and breakfast experience. It is our honor that your first stay was pleasant and comfortable. We look forward to your next visit and creating another warm and memorable stay for you. We wish you a pleasant and fulfilling journey!