Guest Reviews of the First World Hotel (Songcheng Hangzhou Paradise Tourist Area)
9.3/10
Very Good
2838 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.4
Amenities9.2
Service9.4
Cleanliness9.4
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All reviews(2838)
Positive reviews(2762)
Reviews with photos/video(869)
Perfect for kids(466)
Relaxing hot springs(277)
Family activities available(87)
Clean pool(62)
Has play area for children(49)
Close to amusement park(25)
Negative reviews(76)
Anonymous User
Superior 2-bed Room
Stayed in Jan 2026
Family
4 review
10/10
Outstanding
Posted on Feb 22, 2026
The hotel's style and decor are very upscale. We came for a holiday and to enjoy the hot springs during the Chinese New Year, and the experience was fantastic. All the staff were incredibly attentive and responsible in their service.
Original textTranslated by Google
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
Yiyibandeshihou
Superior 2-bed Room
Stayed in Jan 2026
Family
12 review
10/10
Outstanding
Posted on Feb 19, 2026
This was our second time staying at First World Hotel with our child, and the service was still excellent. The breakfast was also fantastic and diverse. It's a perfect place for families with kids, as it's so convenient for getting to all the nearby family-friendly attractions!
Original textTranslated by Google
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
Guest User
Superior Queen Room
Stayed in Jan 2026
Couple
18 review
8.0/10
Very good
Posted on Feb 9, 2026
Very nice clean and comfortable room and hotel -good breakfast and variety of facilities available - like the hot springs particularly
Response from Property: 第一世界大酒店衹想把最温暖、最安全、最舒適的服務留給每一位客人,成為您親愛的朋友,這樣的話你既有微笑,我們又有相遇,還有明天見面的重逢,期待與您再次相遇啦!
Anonymous User
Superior 2-bed Room
Stayed in Dec 2025
Family
82 review
8.0/10
Very good
Posted on Feb 12, 2026
Although the price isn't cheap, it's absolutely worth every penny. It's truly hard to find a place this good nowadays. I've been here many times, and personally, I still think it's a great deal. Buying vouchers in advance makes it even more worthwhile!
Original textTranslated by Google
Response from Property: First World Hotel simply wants to provide the warmest, safest, and most comfortable service to every guest, to become your dear friend. In this way, you will have a smile, we will have met, and we will meet again tomorrow. We look forward to seeing you again!
Anonymous User
Superior 2-bed Room
Stayed in Dec 2025
Family
47 review
9.2/10
Great
Posted on Jan 18, 2026
I've already written a review on another order, but overall, it was excellent, and I'll definitely be back. I was surprised to find such a great hotel so close to home, with convenient transportation, and perfect for family and friends traveling together. The staff's service attitude was especially good. We encountered a large banquet during dinner, and even though the chefs were overwhelmed, they still managed to get our food out. Breakfast, facilities, bedding, and the hot springs were all excellent!
Original textTranslated by Google
Response from Property: 第一世界大酒店衹想把最温暖、最安全、最舒適的服務留給每一位客人,成為您親愛的朋友,這樣的話你既有微笑,我們又有相遇,還有明天見面的重逢,期待與您再次相遇啦!
Jokes Jonathan
Superior Queen Room
Stayed in Oct 2025
Family
40 review
9.0/10
Great
Posted on Dec 14, 2025
staff are very responsive
do take note their lobby allowed to smoke there
breakfast are delicious
Response from Property: 第一世界大酒店衹想把最温暖、最安全、最舒適的服務留給每一位客人,成為您親愛的朋友,這樣的話你既有微笑,我們又有相遇,還有明天見面的重逢,期待與您再次相遇啦!
Guest User
Family Friendly Room
Stayed in Oct 2025
Family
30 review
10/10
Outstanding
Posted on Nov 16, 2025
Facilities: The hotel is a bit old, but very well-maintained.
Cleanliness: Clean and tidy 👍
Environment: Thai style, tropical rainforest is excellent 🤙
Service: Service is spot on.
Hangzhou Paradise / Rotten Apple Park (choose one, can enter multiple times during stay): Two days of unlimited entry, very satisfied.
Original textTranslated by Google
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
*Aimin*
Superior 2-bed Room
Stayed in Oct 2025
Family
9 review
8.0/10
Very good
Posted on Nov 14, 2025
The hotel is a bit old, but it offers incredible value for money. It has everything you need, and the soft furnishings in the room are quite good. It's really worth it if you're traveling with kids; they'll have a fantastic time. The hotel has a soft play area and various children's activities, making it very convenient. I've already stayed here twice with my little one!
Original textTranslated by Google
Guest User
Superior 2-bed Room
Stayed in Sep 2025
Family
11 review
10/10
Outstanding
Posted on Oct 26, 2025
Cleanliness: Very clean
Facilities: Well-equipped, even a small train ride
Environment: Very good, nice!
Service: Staff are very patient and have an excellent attitude
Original textTranslated by Google
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
Guest User
Superior Queen Room
Stayed in Sep 2025
Family
3 review
8.0/10
Very good
Posted on Oct 20, 2025
It's a bit old and the balcony wasn't very clean. However, it's good value for the price, and it comes with tickets to Hangzhou Paradise, which is right at the hotel entrance. But I didn't experience any special service, and there was no butler either.
Original textTranslated by Google
Baobeibei0812
Superior 2-bed Room
Stayed in Sep 2025
Family
12 review
10/10
Outstanding
Posted on Oct 5, 2025
This hotel is excellent, definitely five stars! As soon as we entered the lobby, a shuttle bus with deer decor took us to the reception center, which was a fun touch and saved us from walking. The hotel environment is lovely, with a strong Thai style that made me feel like I was in Thailand. The room was large and comfortable, and it seemed like we were even upgraded to a room with a balcony. Although the facilities were a bit older, everything was very clean and hygienic. The staff were all very polite and responded quickly. Overall, I'm very satisfied! Booking through Ctrip also included a complimentary afternoon tea with a choice of tea, coffee, and fruit. 😊 We booked a package that included either a Xianghu Lake cruise or a Ferris wheel ride, plus a Thai meal. The dinner portion was very generous. It felt like a really great deal to stay here with this price and service during the National Day holiday! I'll definitely come back again!
Original textTranslated by Google
6/10
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
Youwanlou
Superior Queen Room
Stayed in Sep 2025
Family
5 review
9.5/10
Amazing
Posted on Oct 19, 2025
We wanted to visit the Rotten Apple Park nearby, so we thought booking this hotel would be convenient. The package included tickets to the park, which was very handy, and the hotel is only about a 5-minute walk away. The hotel's interior design felt quite upscale, with large decorative benches and a whimsical deer cart shuttle that my baby really enjoyed. I also found the breakfast quite extensive. If we have the chance, we'd definitely come back again. They even gave us handmade soap when we checked out!
Original textTranslated by Google
6/7
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
Guest User
Superior Queen Room
Stayed in Sep 2025
Family
5 review
10/10
Outstanding
Posted on Oct 6, 2025
The front desk staff were all very enthusiastic and always ready to help with anything we needed. Whenever we traveled with our child, unexpected situations would pop up, but Assistant Lucky (Jixiang) was always there to help resolve and communicate everything promptly. We're very grateful!
The Rotten Apple Park is right across from the hotel, and having unlimited entries over two days was really great fun. The hotel is a bit older, so it's normal for the rooms to show some signs of age, but overall, we had a very pleasant stay with our child. There's also a 'Deer Cart' children's playground, which was a nice bonus.
Original textTranslated by Google
Response from Property: Thank you for choosing our First World Hotel. We appreciate your recognition, understanding, and patience. Your satisfaction is our driving force! Our hotel is a five-star rated hotel, committed to providing guests with a satisfying stay experience. For any future needs regarding accommodation or entertainment, please add our assistant, Jixiang, and feel free to contact us anytime. Thank you again for your recognition. We wish you a happy life and joy every day! ^v
Guest User
Superior 2-bed Room
Stayed in Sep 2025
Family
1 review
10/10
Outstanding
Posted on Oct 6, 2025
The hotel facilities are complete, and there's a deer cart for getting in and out, which my child loved so much they didn't want to get off. Right across from the hotel is the Rotten Apple Park. My package included a choice of two theme park tickets, and since my child is small, we opted for Rotten Apple Park, which has plenty of rides. The location is quite convenient, with Xiang Lake nearby where you can take a boat ride. This time, we also took the child to the Ultraman Center at Binjiang Longhu Tianjie, which was about a 15-minute drive.
Original textTranslated by Google
Response from Property: 感謝您選擇我們第一世界大酒店,謝謝您對我們的肯定、理解和包容,您的滿意,是我們不斷前進的動力!我們酒店是五星掛牌酒店,致力於給賓客帶來滿意入住體驗。如若以後有任何住店或遊樂方面需要,請添加我們吉祥助理,並歡迎您隨時聯繫我們。再次謝謝您的認可,祝您生活愉快,天天開心^v
Chaoxinxianchengzhi
Family Friendly Family Room (Tatami)
Stayed in Sep 2025
Family
3 review
10/10
Outstanding
Posted on Oct 9, 2025
I first stayed here with my older brother 11 years ago, and now, with my sister, we're reliving the same age, the same hotel, and the same amusement parks. Memories and reality intertwine; the hotel service is still excellent and even more thoughtful and attentive than before.
The location is superb: driving from Shanghai, even during the National Day holiday, it only takes a little over 3 hours to arrive. Hangzhou Paradise is just a two-to-three-minute walk to the left, and Rotten Apple Park is a four-to-five-minute walk to the right. The Ferris wheel is right at the entrance, making it incredibly convenient for families with kids to go anywhere.
The amenities and services are comprehensive: We booked for four days and three nights, and both Rotten Apple and Hangzhou Paradise offered unlimited entry for all four days, with face recognition making it super convenient. The hotel's front and back entrances are actually very close, just a few minutes' walk, but the deer-shaped carts add endless fun to this short journey. Both kids in our family took turns riding them every day, which they loved. The buffet breakfast included in the room rate was decent, and the buffet dinner at 148 RMB per person was quite good value for money. While the variety wasn't extensive, the quality of the steak and the freshness of the salmon sashimi were excellent. The desserts, cakes, and ice cream were also delicious. It's perfect for families like ours who prefer to stay at the hotel and not venture out, haha. Although it's an older hotel, it's particularly well-suited for family trips. In the mornings, there are performances and interactions for children, and they even have their own small indoor play area (with excellent air conditioning).
Room facilities: Being an older hotel, some wear and tear is inevitable, but the cleanliness is very good. We stayed in a spacious tatami family room with three beds and a sofa, which was very comfortable for four people, with plenty of space for luggage. Housekeeping was diligent every day; since we had a large group, I asked for more mineral water the next morning, and the auntie politely gave us two extra bottles and asked if that was enough.
Parking: Free and the lot is very large, you can park anywhere near the entrance.
Pleasant surprises: Before check-in, a friendly assistant added me on WeChat to handle pre-arrival questions and arrangements. Because we booked through Ctrip, we also received complimentary coffee and fruit in the lobby. Upon checking out, they thoughtfully gave us a Thai soap bar. I accidentally left my brother's hat behind during our rushed check-out, and the hotel contacted me to send it via SF Express.
In conclusion, while nothing is perfect, the attentive service at Hangzhou First World Hotel can compensate for any minor shortcomings. I highly recommend it for families with young children looking for a holiday!
Original textTranslated by Google
Response from Property: 感謝您選擇我們第一世界大酒店,謝謝您對我們的肯定、理解和包容,您的滿意,是我們不斷前進的動力!我們酒店是五星掛牌酒店,致力於給賓客帶來滿意入住體驗。如若以後有任何住店或遊樂方面需要,請添加我們吉祥助理,並歡迎您隨時聯繫我們。再次謝謝您的認可,祝您生活愉快,天天開心^v