Hangzhou West Lake Milan Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Hangzhou
Hangzhou West Lake Milan Hotel
No.15 of 4-star Select Hotels in West Lake
No. 346 Yan'an Road, Gongshu District, Hangzhou, Zhejiang, 310016, China
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Last booked 5 hrs ago
Amenities
Gym
Public parking
24-hour front desk
Luggage storageFree
Taxi booking service
Service robots
Conference room
Secretarial services
All Amenities
Property Description
The hotel is located by the beautiful West Lake, adjacent to the World Cultural Landscape Heritage, and across the street from Kerry Center, a famous shopping residence in Hangzhou; surrounded by many one-stop shopping centers, top-three hospitals and well-known universities; Qilu Metro Station (Line 1/Line 2) is within walking distance, 600 meters from Longxiangqiao Subway Station, and you can take one stop to reach West Lake and other scenic spots around it. The hotel has comfortable and elegant ArtDeco design rooms. From the sky terrace restaurant on the top floor, you can overlook the magnificent scenery of West Lake and the prosperity of Yan'an Road. The hotel provides buffet breakfast restaurant, a 24-hour gym and self-service laundry services. Each room is equipped with a 55-inch smart TV, branded bathroom, smart speakers, and a capsule coffee machine. The deluxe and executive rooms are equipped with American century-old brand Sealy mattresses. , the executive room is equipped with a Dyson hair dryer, and can achieve a smart guest-controlled check-in experience.
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4.7/5
OutstandingConvenient location right at the center of the city nearby train station, restaurant and shopping.
All 4,242 Reviews
Surroundings
Metro: Fengqi Road
(50 ft)
Metro: Longxiangqiao
(2000 ft)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
5
Superior Queen Room
1 Queen bed
20-26m² | Floor: 3,5-7,9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Executive Queen Room
1 Queen bed
26-30m² | Floor: 7-8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
UrCove King
1 Queen bed
37m² | Floor: 3,5-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Deluxe Queen Room
1 Queen bed
26-30m² | Floor: 5-6,9-10
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
UrCove Superior King
1 Queen bed
26-30m² | Floor: 3
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Superior 2-bed Room
2 Single bed
24m² | Floor: 3,5-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Standard King
1 Queen bed
25m² | Floor: 3,5-8,10
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
9
Sunshine Tatami Room
1 Tatami
20-25m² | Floor: 3,5-6
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Hide Room Types
Guest Reviews
4.7/5
Outstanding
4242 reviews
Verified Reviews- Cleanliness4.7
- Amenities4.7
- Location4.7
- Service4.7
Average for similar properties in Hangzhou
Guest User
April 16, 2025
This is our second stay since Dec 2023. The smart-housekeper has been changed, the housekeeping needs more attention to details, there were lashes not cleared away from previous guest, towels, bath robes and pillowcase had stains. Service recovery was perfectly promptly provided with a change of room to upper floor and complimentary breakfast offered. When we checked out, we were given a small snack bag as well.
Front desk staff esp 臭臭 were helpful and approachable. Chambermaids that we encountered were either very friendly or grouchy. We didn't not have breakfast in the hotel eventually.
We liked the location of this hotel, and the good price point. But after this encounter, we will explore other hotels on our next stay. Thank you.
Guest User
April 12, 2025
Great location, with metro station right in front of the hotel. Cleanliness is good too and the bed is very comfortable. Buffet breakfast is just ok and could be improved. Most of the staffs can’t speak English, even the receptionist.
Kelvin Cheng Tat
April 4, 2025
My stay at the Milan Hotel in Hangzhou was truly exceptional! From the moment I arrived, the staff were incredibly welcoming and attentive. The hotel's location is fantastic, a short walk to MRT station which was convenient to many places. My room was spacious and impeccably clean. Also provided with laundry area. In overall, my experience was outstanding, and I highly recommend this hotel for any traveler seeking a comfortable and enjoyable stay in Hangzhou."
Người Việt Đẹp Trai Nhất Vũ Trụ
April 1, 2025
Clean room but there was a strange smell inside the room. Great location to go to West Lake (Xihu). Many nearby restaurants and shopping malls
Vincent Kam Seng Kee
March 28, 2025
Hotel has been refurbished recently, most amenities were good. Front desk service was not very knowledgeable when we ask for eating places for a late dinner (we reached hotel at 10:30pm)! Breakfast is really not worthwhile, hotel doesn’t replenish food that are finished, and there are insufficient seating capacity!!!
Guest User
March 24, 2025
The room is clean and cozy, love the bed wall decor: a very nice Hangzhou scenery embroidered. The location is also very convenient: walking distance to few different shopping malls, shops and the West Lake
ahmadreza javier
April 16, 2025
Nice designed rooms but terrible ‘gym’ and a bad breakfast. I would not stay again
Sydney friend
March 22, 2025
Location is great for metro station so close
Dinning choices plenty nearby 武林路
Unlimited supply of drinks n snack in fridge
Will come again for booking bigger room
Guest User
March 20, 2025
Our stay at the Hyatt Hotel in Westlake, Hangzhou was truly worthwhile. The hotel was impeccably clean, and the staff were exceptionally friendly. We were pleasantly surprised with a complimentary upgrade and early check-in, which set a positive tone for our visit. The views from our room were stunning, adding to our overall comfort during our stay. The location was perfect, just a few steps from the nearest metro station, making it incredibly easy to explore Hangzhou. We thoroughly enjoyed our time here, and the warmth of the staff made us feel at home. We will definitely return if we find ourselves in the area again!
Services & Amenities
Most Popular Amenities
Gym
Public parking
Additional charge
24-hour front desk
Luggage storage
Free
Taxi booking service
Service robots
Conference room
Additional charge
Secretarial services
Wake-up call
Wi-Fi in public areas
Free
Gym
Conference room
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Public (not only for guests) is available Off-site parking, and Charge, CNY 7.00 (approx. $0.97) Hourly. Reservation not possible
Public parking
Additional charge
Transportation
Taxi booking service
Front Desk Services
Tour and ticket booking service
Luggage storage
Free
Wake-up call
VIP check-in service
24-hour front desk
Express check-in and check-out
Electronic ID reader for check-in
Food & Drink
Lobby bar
Health & Wellness
Gym
Public Areas
Elevator
No smoking in public areas
Smoking area
PA and sound system
Non-smoking floor
Executive floor
Water purifier
Service robots
Cleaning Services
Clothes dryer
Laundry detergent
Clothes steamer
Facilities for Children
Children's slippers
Children's toothbrushes
Business Services
Conference room
Additional charge
Postal service
Fax/copying service
Additional charge
Secretarial services
Coworking spaces
Safety & Security
CCTV in public areas
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Smoke detector
Intruder alarm
Security personnel
Carbon monoxide alarm
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Guests Accepted
Guests from all countries/regions are welcome at this property
Child Policies
Children of all ages are welcome at this property.
Children between 0 and 12 years old can stay for free if no extra bed is needed.
Cribs and Extra Beds
For all room types, cribs can be added, but extra beds cannot be added.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 2 years old and under | Extra crib: Free |
Breakfast
TypeWestern, Chinese
StyleBuffet
Opening hours [Mon - Fri] 07:00-10:00 Open
[Sat - Sun] 07:00-11:00 Open
| Age | Fee |
|---|---|
Children 5 years old and under | Free |
Children 6–12 years old | CNY 36.00 (approx. $4.94) per person |
Children 13–17 years old | CNY 68.00 (approx. $9.33) per person |
Adult | Buffet:CNY 68.00 (approx. $9.33) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 2003
- Renovated: 2022
- Number of Rooms: 191
The hotel is located by the beautiful West Lake, adjacent to the World Cultural Landscape Heritage, and across the street from Kerry Center, a famous shopping residence in Hangzhou; surrounded by many one-stop shopping centers, top-three hospitals and well-known universities; Qilu Metro Station (Line 1/Line 2) is within walking distance, 600 meters from Longxiangqiao Subway Station, and you can take one stop to reach West Lake and other scenic spots around it. The hotel has comfortable and elegant ArtDeco design rooms. From the sky terrace restaurant on the top floor, you can overlook the magnificent scenery of West Lake and the prosperity of Yan'an Road. The hotel provides buffet breakfast restaurant, a 24-hour gym and self-service laundry services. Each room is equipped with a 55-inch smart TV, branded bathroom, smart speakers, and a capsule coffee machine. The deluxe and executive rooms are equipped with American century-old brand Sealy mattresses. , the executive room is equipped with a Dyson hair dryer, and can achieve a smart guest-controlled check-in experience.