Pagoda Hotel Hangzhou West Lake · Wulin Plaza

Booked this hotel on Ctrip. The first impression was great thanks to Tanggao at check-in. Her service was top-notch, very enthusiastic and proactive. The room itself was quite spacious, clean, and elegant, and the bedding was comfortable. The hotel breakfast was plentiful. For a city center location where space is at a premium, the location is excellent and it offers great value for money. Next time I book, I'll definitely look for Tanggao directly!

The Pagoda Hotel, A Tribute Portfolio Hotel, Hangzhou, is excellently located in the Wulin business district downtown. The rooms are clean and tidy, the breakfast is rich and varied, and the hotel service is top-notch. A special shout-out to Tang Gao (or 'Sugar Cake' if it's a nickname) who helped with the room change, making my stay very comfortable. I'll definitely come again.

The room had huge floor-to-ceiling windows and was very clean. It wasn't too far from the attractions, but maybe because it was a holiday, getting a taxi seemed to take forever everywhere we went. It might also be an issue with the taxi app's system. Hopefully, next time I can visit during an off-peak period and explore at a more relaxed pace.

This was my second stay here. The room was quite spacious and clean. The mini-fridge in the room had complimentary drinks, which was a nice touch. The front desk service was excellent, especially Ms. Tang Gao who checked me in – her service was meticulous and thoughtful, really impressive! The breakfast had a wide variety of options, covering both Chinese and Western cuisine, so there was plenty to choose from. My whole family thought it was very nice. The staff in charge of the parking lot were also great, very responsible and had a good attitude! The cherry blossoms by the entrance were in bloom again, a must-take for some beautiful photos!

The hotel is quiet and elegant, the rooms are clean, and the service is attentive – overall, a fantastic experience. The cherry blossoms around the hotel were in full bloom, creating a stunningly beautiful scene, and it was lovely to stroll through them. The location is excellent with convenient transportation, making it easy to get around. Overall, a superb experience.

Stayed two nights in Hangzhou for a concert during the Qingming Festival. 1: The location is excellent. It's about 4-5 subway stops to Hangzhou East Railway Station and around 5-6 stops to the Olympic Sports Center, both very convenient. 2: The surrounding area is super handy. Downstairs and on the next street, there are tons of restaurants, popular coffee shops, and the fresh beef noodle place was delicious! 3: The room was relatively new and quite spacious. 4: The service was a bit of a letdown, rather cold. It felt like every question I asked got a very perfunctory answer.

The hotel is not far from Hangzhou East Station, and the subway access is very convenient. The room is quite spacious, and we booked two large beds, which was convenient since we were traveling with a child. The soundproofing was decent, and it was pretty quiet at night. It's also not far from West Lake, and there are many dining options nearby.

The room wasn't as spacious as it appeared in the promotional photos, and the ceiling felt quite low. The facilities were just okay, a bit dated in places. The in-room amenities were very basic. The toilet's water pressure was extremely low, making it unpleasant to use. The air conditioning unit was quite noisy. Breakfast was nothing special, neither good nor bad. Room 1302, specifically, lacked USB outlets.