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Location9.7
Amenities9.6
Service9.7
Cleanliness9.6
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Negative reviews(10)
Guest User
Superior Twin Room
Stayed in Apr 2026
Family
1 reviews
10/10
Outstanding
Posted on May 3, 2026
1. I had a twin room, and it was really spacious, about 30 square meters not including the bathroom. Plenty of room for kids to run around and play.
2. The service was excellent. There were lots of complimentary gifts in the room, and the front desk staff were very attentive and thorough when we had questions.
3. A unique feature is the large lawn, perfect for kids to run on! There are also six peacocks kept there, and an artificial canal with small fish running around the edge of the lawn.
Due to the weather, we didn't get to use the outdoor pool, but the indoor one was available.
Original textTranslated by Google
Response from Property: Dear Guest, Greetings! Thank you so much for choosing "Hangzhou's Downton Abbey" from among the many hotels in Hangzhou. Creating wonderful memories for our guests' journey is our constant pursuit. The hotel covers a total area of over 56,000 square meters, with green space accounting for 75%. Our outdoor swimming pool is renowned as one of the most beautiful in Hangzhou. Indoor and outdoor children's playgrounds, a huge lawn in the back garden, and animals such as peacocks, black swans, and parrots will keep children entertained. The hotel has won the "Best Family-Friendly Hotel" award almost every year. We are grateful for this unexpected encounter with you and will continue to uphold our service philosophy of doing things with heart and providing meticulous service. We look forward to seeing you again and wish you a pleasant stay.
Anonymous User
Superior Twin Room
Stayed in Apr 2026
Family
2 reviews
10/10
Outstanding
Posted on May 3, 2026
The hotel has a graceful ambiance with fragrant flowers everywhere. The rooms are comfortable and spacious, with a complete set of amenities, and even a small welcome gift. The hotel service is also excellent; the staff are all polite and well-trained. The hotel was renovated in 2018, and the facilities are still well-maintained and clean. It features a swimming pool, Chinese and Western restaurants, a spa, and a 24-hour free gym. Overall, the hotel's quality, dining, and leisure options are all quite good.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對杭州玫瑰園度假酒店的喜愛與支持。杭州玫瑰園度假酒店是一處不多見的精緻居停之所,一個暫離世俗塵囂的適意天堂。期待您的再次光臨!祝您生活愉快!
Youxilusidao
Rose Family Friendly Room
Stayed in Mar 2026
Family
1 reviews
10/10
Outstanding
Posted on May 8, 2026
1 The black swans and peacocks at the hotel were a pleasant surprise! I've stayed in many hotels, but this is the first time I've seen one with black swans and peacocks. 2 The service was exceptional. My child got bitten by mosquitoes, and the front desk manager personally applied ointment for them, which was incredibly thoughtful. We'll definitely be back!
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在杭城眾多酒店中選擇來到“杭版唐頓莊園” 為顧客的美好旅程裏創造美好的回憶,是我們不懈追求的. 酒店總佔地面積五萬六千多平方米,綠地面積達75%。室外泳池有杭州最美泳池的讚譽。室內外的小童樂園,後花園的超大草坪,還有孔雀、黑天鵝、小鸚鵡等小動物都會讓孩子們樂不思蜀。酒店幾乎每年都會榮獲“最佳親子酒店”的讚譽。此次與您不期而遇,感謝這份緣分,我們將繼續秉承用心做事、細心服務的服務理念,期待與您的下次相見,祝您生活愉快。
Guest User
Deluxe Double-bed Room
Stayed in Feb 2026
Other
3 reviews
10/10
Outstanding
Posted on Mar 29, 2026
This is a beautiful hotel, quiet and understated, with a European vintage decor. The facilities are excellent, too. The minibar included a capsule coffee machine, plenty of water, and other beverages. It was my first time seeing a peacock display its feathers at a hotel here! There's a large, lush green lawn, and I really loved it. It’s perfect for a relaxing getaway.
Original textTranslated by Google
6/10
Response from Property: 尊敬的賓客: 您好! 非常感謝您對酒店的支持和各方面的認可, 我們所做的一切都衹為每一位賓客帶來不一樣的度假體驗, 看到您的滿意和肯定, 我們真的是非常的感動,為顧客創造美好的回憶,是我們不懈追求的。再次感謝您的精彩分享,期待您的再次到來!祝您生活愉快!
Guest User
Rose Starry Sky Double Bed Room
Stayed in Mar 2026
Family
15 reviews
10/10
Outstanding
Posted on Apr 8, 2026
I really loved the hotel's decor; it's very stylish and upscale. It was also quiet, and there's a big outdoor pool and a backyard garden. I'll definitely choose to stay here again next time!
Original textTranslated by Google
Response from Property: 尊敬的賓客: 您好! 非常感謝您對杭州玫瑰園度假酒店如此的青睞和喜愛!前進的腳步永不停歇, 為了您的信賴,我們將更加堅持不懈,精益求精。熱忱期待您的再次光臨!
Guest User
Superior Twin Room
Stayed in Feb 2026
Family
29 reviews
10/10
Outstanding
Posted on Mar 29, 2026
Fantastic! The room was beautiful and super spacious, and the bathroom was impeccably clean. Breakfast was a huge hit with the kids; they loved being able to make their own cotton candy, and there were cheese sticks and Yakult – so thoughtful! It's just two bus stops from the entrance of Nine Creeks and Misty Forest, and the bus stop is right outside the hotel.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在杭城眾多酒店中選擇來到“杭版唐頓莊園” 為顧客的美好旅程裏創造美好的回憶,是我們不懈追求的. 酒店總佔地面積五萬六千多平方米,綠地面積達75%。室外泳池有杭州最美泳池的讚譽。您在杭州玫瑰園度假酒店入住度過了一段美好的時光,這讓我們深感榮幸,前進的腳步永不停歇, 我們將繼續秉承用心做事、細心服務的服務理念,希望我們能為您的假期增添喜悦和感動。我們期待與您的下次相見,再次讓我們由心而發的服務為您打造愉快假期。
-båmboO-
Superior Twin Room
Stayed in Feb 2026
Traveling with friends
3 reviews
9.5/10
Amazing
Posted on Mar 23, 2026
It is a nice cozy place. The other clients in the same resort are very pleasant compared to other hotels in the same city.
The breakfast selection is wonderful. The hotel staff is always ready to help when you have queries.
Do go out to the backyard (accessible from B1) and take a walk around the beautiful resort.
6/10
Response from Property: Dear guests, your comments are the best affirmation and encouragement for our service. Please continue to pay attention to us, and you are welcome to visit again!
Guest User
Rose Deluxe Room - Mountain-View
Stayed in Feb 2026
Solo traveler
14 reviews
10/10
Outstanding
Posted on Mar 22, 2026
The service was very professional and the environment was beautiful. They even specially extended our check-out time to help us out.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for your continued patronage and support of Hangzhou Rose Garden Resort Hotel. We will continue to maintain our high-quality and excellent customer service standards, striving to create a comfortable and warm stay experience for every guest. We look forward to welcoming you back again! Wishing you a pleasant stay!
Guest User
Rose Family Friendly Room
Stayed in Feb 2026
Family
27 reviews
10/10
Outstanding
Posted on Mar 15, 2026
This is an ideal hotel for families with kids, boasting expansive lawns, and the company of swans and peacocks. The pool is clear and comfortable. The hotel's aesthetics truly shine, with beautiful scenery everywhere you look. This was our second stay, and we hope to come back for a swim next time. We absolutely love this hotel.
Compared to many chain hotels, I believe the sense of space and the vacation vibe here far surpass the others. The breakfast area isn't huge, and the variety isn't extensive, but you can definitely still enjoy a good meal.
This time, the morning service staff seemed to be in training, which led to some rather odd interactions.
Original textTranslated by Google
Response from Property: Dear Guest, Greetings! Thank you so much for choosing "Hangzhou's Downton Abbey" from among the many hotels in Hangzhou. Creating wonderful memories for our guests' journey is our constant pursuit. The hotel covers a total area of over 56,000 square meters, with green space accounting for 75%. Our outdoor swimming pool is renowned as one of the most beautiful in Hangzhou. Indoor and outdoor children's playgrounds, a huge lawn in the back garden, and animals such as peacocks, black swans, and parrots will keep children entertained. The hotel has won the "Best Family-Friendly Hotel" award almost every year. We are grateful for this unexpected encounter with you and will continue to uphold our service philosophy of doing things with heart and providing meticulous service. We look forward to seeing you again and wish you a pleasant stay.
1205269532
Rose Family Friendly Room
Stayed in Jan 2026
Family
7 reviews
10/10
Outstanding
Posted on Feb 23, 2026
The hotel environment is great, and the service is excellent. They even gave us a small gift when we checked out! 🎁
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在杭城眾多酒店中選擇來到“杭版唐頓莊園” 為顧客的美好旅程裏創造美好的回憶,是我們不懈追求的. 酒店總佔地面積五萬六千多平方米,綠地面積達75%。室外泳池有杭州最美泳池的讚譽。您在杭州玫瑰園度假酒店入住度過了一段美好的時光,這讓我們深感榮幸,前進的腳步永不停歇, 我們將繼續秉承用心做事、細心服務的服務理念,我們期待與您的下次相見,再次讓我們由心而發的服務為您打造愉快假期。
Guest User
Superior Queen Room
Stayed in Jan 2026
Family
32 reviews
10/10
Outstanding
Posted on May 3, 2026
The hotel is a bit old, but the full English breakfast is generous and authentic. It's very family-friendly, with small animals to feed. Locals say it's usually used for weddings and rarely open to the public. The service is excellent, and there are many crafts for families to enjoy making together.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在杭城眾多酒店中選擇來到“杭版唐頓莊園” 為顧客的美好旅程裏創造美好的回憶,是我們不懈追求的. 酒店總佔地面積五萬六千多平方米,綠地面積達75%。室外泳池有杭州最美泳池的讚譽。您在杭州玫瑰園度假酒店入住度過了一段美好的時光,這讓我們深感榮幸,前進的腳步永不停歇, 我們將繼續秉承用心做事、細心服務的服務理念,我們期待與您的下次相見,再次讓我們由心而發的服務為您打造愉快假期。
Guest User
Rose Family Friendly Room
Stayed in Jan 2026
Family
17 reviews
10/10
Outstanding
Posted on Feb 23, 2026
During the Chinese New Year holiday, the hotel upgraded my room without me having to switch. The large bathtub was great. The room decor had a festive atmosphere and felt upscale. It's close to attractions like Yunqi Zhujing (Bamboo Path at Yunqi) and the Six Harmonies Pagoda. Breakfast was rich and varied. The peacocks, swans, and parrots were a hit with the kids. They also gave us some practical souvenirs, which was a nice touch! Thanks!
Original textTranslated by Google
Response from Property: Dear Guest, Greetings! Thank you so much for choosing "Hangzhou's Downton Abbey" from among the many hotels in Hangzhou. Creating wonderful memories for our guests' journeys is our constant pursuit. The hotel covers a total area of over 56,000 square meters, with green space accounting for 75%. Our outdoor swimming pool is renowned as one of the most beautiful in Hangzhou. We are deeply honored that you had a wonderful stay at the Hangzhou Rose Garden Resort Hotel. Our steps forward never cease; we will continue to uphold our service philosophy of doing things with heart and providing meticulous service. We look forward to seeing you again and once again creating a pleasant holiday for you with our sincere service.
Yidoujiaren
Superior Twin Room
Stayed in Nov 2025
Family
9 reviews
10/10
Outstanding
Posted on Jan 7, 2026
The hotel is beautiful, with an old-money charm, and the service is excellent. The facilities are complete, and the stay was very comfortable. Transportation is convenient, with Songcheng Scenic Area right at the entrance. The family room is great, the kids loved it, especially lying in the tent and looking at the stars.
Original textTranslated by Google
Response from Property: 尊敬的賓客:您好!非常感謝您在杭城眾多酒店中選擇來到“杭版唐頓莊園” 為顧客的美好旅程裏創造美好的回憶,是我們不懈追求的. 酒店總佔地面積五萬六千多平方米,綠地面積達75%。室外泳池有杭州最美泳池的讚譽。室內外的小童樂園,後花園的超大草坪,還有孔雀、黑天鵝、小鸚鵡等小動物都會讓孩子們樂不思蜀。酒店幾乎每年都會榮獲“最佳親子酒店”的讚譽。此次與您不期而遇,感謝這份緣分,我們將繼續秉承用心做事、細心服務的服務理念,期待與您的下次相見,祝您生活愉快。
Tuanzi
Superior Queen Room
Stayed in Sep 2025
Family
9 reviews
10/10
Outstanding
Posted on Oct 10, 2025
Facilities: Although not a newly opened hotel in the last two years, you can tell the thoughtful design and construction from back then. It has a manor-style, British architectural feel. The overall maintenance is quite good. The outdoor pool is a big plus, and the kids' club has both indoor and outdoor areas, making it very family-friendly.
Ambiance: It's a very quiet resort hotel, with many roses planted around. As soon as you enter the lobby, the air is filled with the fragrance of roses. The scent is quite refreshing and perfectly matches the hotel's name.
Cleanliness: As a germaphobe, I pay close attention to the bedding and bathroom hygiene. The bedding was dry and fluffy, and the bathroom features a three-way dry/wet separation. You can tell it's an older establishment, but the overall maintenance and cleanliness are still very good.
Service: We visited at the tail end of a long holiday, so there were fewer guests. We experienced everything from check-in to dining and recreational activities, and my family was very satisfied.
Original textTranslated by Google
6/18
Response from Property: Dear Guest, Greetings! Thank you so much for choosing "Hangzhou's Downton Abbey" from among the many hotels in Hangzhou. Creating wonderful memories for our guests' journey is our constant pursuit. The hotel covers a total area of over 56,000 square meters, with green space accounting for 75%. Our outdoor swimming pool is renowned as one of the most beautiful in Hangzhou. Indoor and outdoor children's playgrounds, a huge lawn in the back garden, and animals such as peacocks, black swans, and parrots will keep children entertained. The hotel has won the "Best Family-Friendly Hotel" award almost every year. We are grateful for this unexpected encounter with you and will continue to uphold our service philosophy of doing things with heart and providing meticulous service. We look forward to seeing you again and wish you a pleasant stay.
Guest User
Rose Family Friendly Room
Stayed in Oct 2025
Family
1 reviews
10/10
Outstanding
Posted on Nov 15, 2025
Great for family stays, the breakfast is thoughtful, and the little assistant is helpful with details.
Original textTranslated by Google
Response from Property: Dear Guest, Greetings! Thank you so much for choosing "Hangzhou's Downton Abbey" from among the many hotels in Hangzhou. Creating wonderful memories for our guests' journey is our constant pursuit. The hotel covers a total area of over 56,000 square meters, with green space accounting for 75%. Our outdoor swimming pool is renowned as one of the most beautiful in Hangzhou. Indoor and outdoor children's playgrounds, a huge lawn in the back garden, and animals such as peacocks, black swans, and parrots will keep children entertained. The hotel has won the "Best Family-Friendly Hotel" award almost every year. We are grateful for this unexpected encounter with you and will continue to uphold our service philosophy of doing things with heart and providing meticulous service. We look forward to seeing you again and wish you a pleasant stay.