Manju·Hangzhou Xiaoshan International Airport Store

Manju·Hangzhou Xiaoshan International Airport Store Reviews

Manju·Hangzhou Xiaoshan International Airport Store

6th-8th Floors, Airport Comprehensive Service Building, 10 meters north of the intersection of Xiangfei Road and Hangjing Road, Xiaoshan District, Hangzhou, Zhejiang, ChinaView hotel details
Manju·Hangzhou Xiaoshan International Airport Store
Manju·Hangzhou Xiaoshan International Airport StoreManju·Hangzhou Xiaoshan International Airport StoreManju·Hangzhou Xiaoshan International Airport Store
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Guest Reviews of Manju·Hangzhou Xiaoshan International Airport Store

9.0/10
Good
6008 reviews
Verified reviews
Location8.9
Amenities8.9
Service9.1
Cleanliness9.0
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Positive reviews(5818)
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Friendly front desk staff(718)
Large rooms(504)
Classy environment(299)
Would stay again(79)
Perfect for business trips(73)
Negative reviews(190)
64Hits
M2-bed Room
Stayed in Aug 2026
Solo traveler
13 reviews
10/10
Outstanding
Posted on Sep 6, 2026
I had an early morning flight to Weihai, and the location was absolutely perfect, right next to the airport. You could walk there, but it's not very convenient as it's mostly car lanes. Luckily, there's a shuttle bus right outside the hotel that takes you to the terminal.
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Laoyuqiao
M2-bed Room
Stayed in Aug 2026
Family
10 reviews
9.5/10
Amazing
Posted on Sep 6, 2026
Great location, with plenty of eateries and convenience stores right downstairs. The decor is simple, stylish, clean, and hygienic, though there was a slight leak from the sink in the room. The laundry room with both washer and dryer was very convenient. At a price of just over 300, it offers good value for money. 😊
Original textTranslated by Google
Response from Property: Dear Guest, thank you for choosing Kaiyuan Manju Xiaoshan International Airport Branch. We are delighted that you had a comfortable and worry-free stay. We at Kaiyuan Manju strive to provide the best for your satisfaction and look forward to your next visit.
Chenxuan😊
M2-bed Room
Stayed in Aug 2026
Family
6 reviews
4.5/10
Posted on Sep 3, 2026
First off, I had no idea how to get to the hotel from the airport. I called the hotel twice and no one picked up, nor did they call back. After finally finding the shuttle bus to the hotel, the front desk gave me a very dirty key card. The room itself was large, but both walls were completely cracked. The booking page said airport transfers were available, but when I asked the hotel, they just told me to take the shuttle, which was fine as it was convenient. However, the sofa and backrest in the room were so dirty they were unusable. Luckily, the bedding was okay, and the hotel's proximity to the airport was a plus. The front desk staff didn't even wear uniforms, and their attitude wasn't very friendly! A really bad experience overall.
Original textTranslated by Google
Response from Property: Dear Guest, Thank you for choosing to stay and sharing your detailed experience. We sincerely apologize for the issues you raised, including the lack of timely assistance with airport transfers and communication, the room key and room cleanliness not meeting expectations, noticeable damage to the walls, and an unpleasant sofa experience. The service details and staff attire issues you mentioned have also served as a wake-up call for us. We will take these issues seriously and continuously improve our service standards and on-site management to enhance the overall stay experience. We sincerely hope to have the opportunity to host you again in the future, so you can experience even better improvements and more attentive service.
Anonymous User
Queen Room
Stayed in Jul 2026
Booked for others
49 reviews
9.0/10
Great
Posted on Aug 31, 2026
Only a 3-minute drive from the airport, making it a great choice for early morning flights. The room was clean and tidy, and I could see the Xiaoshan Airport building from my window. The only downside was a bit of noise from planes taking off and landing.
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Guest User
2-bed Room
Stayed in Jul 2026
Other
1 reviews
10/10
Outstanding
Posted on Aug 28, 2026
The staff were super friendly, the room was clean and had no strange smells, and the view was amazing. Perfect for a family trip!
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Guest User
MD2-bed Room
Stayed in Jul 2026
Family
13 reviews
10/10
Outstanding
Posted on Aug 27, 2026
The room was clean and tidy, the service was thoughtful and attentive, and the location was excellent, making it very convenient for getting around.
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Qiuyuqinghua
M2-bed Room
Stayed in Jul 2026
Family
1 reviews
4.0/10
Posted on Sep 1, 2026
The room's carpet was full of bugs. We switched rooms, but it was still the same – lots of bugs. I was bitten, and my bites swelled up and became pus-filled. The staff even said that insect repellent was useless and only fire could kill them! Absolutely terrible, a one-star rating!!!
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Guest User
M2-bed Room
Stayed in Jul 2026
Family
1 reviews
10/10
Outstanding
Posted on Aug 23, 2026
The room was clean and tidy, with a beautiful view of planes taking off and landing. Check out the pictures!
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
xyxyxyz
Queen Room
Stayed in Jul 2026
Solo traveler
26 reviews
5.0/10
Posted on Aug 24, 2026
The Manju Hotel is actually impossible to reach on foot from the airport terminal or metro station. Trip and map apps show a route but it is not possible to follow. I had to get a Baidu no.1 shuttle bus to the Airport Comprehensive Service Building and then look for the hotel. Signage for the bus was in Chinese so NOT recommended if you don’t speak Chinese. On arrival, the helpful staff pre booked a transfer for the next morning but it didn’t run and so back to the shuttle bus. Room was spacious and comfortable but with stained carpet. Unlike other reviews, the room faced the airport runways so there was aircraft noise. From the room layout plan, some rooms will have this issue. So book with care and avoid if you want direct airport terminal access and if you don’t know Chinese.
6/8
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Guest User
Queen Room
Stayed in Jul 2026
Solo traveler
3 reviews
9.0/10
Great
Posted on Aug 17, 2026
This hotel is right above the Hangzhou Xiaoshan International Airport comprehensive service building. You can get there by taking Airport Shuttle Bus Line 1 or 3 from the airport. Although the rooms are a bit dated, its proximity to the airport and affordable price make it an excellent choice for short trips. I'm really satisfied!
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to strive to make you feel at home! We aim to make more guests fall in love with Xiaoman! We look forward to your next stay!
Wenyu6
MQueen Room
Stayed in Jul 2026
Family
2 reviews
7.0/10
Posted on Aug 15, 2026
I booked a 'Manju' room (with a smart toilet), but the staff swapped it for a 'Manxiang' room (with a traditional toilet). I insisted on staying in the quiet 'Manju' room I originally booked, but they tried to tell me the 'Manxiang' was a 'Manju' room (even though I saw other 'Manju' rooms that weren't near the runway around 3 AM). They treated me like an *****! My room was right by the airport runway, and planes were taking off and landing non-stop until 2 or 3 AM, the noise was unbearable and I couldn't sleep. They were dishonest and tried to trick me! After much back and forth, they finally agreed to change our room, but it was already 2 or 3 AM, and everyone was asleep. It was a complete waste of time and energy. I hope management addresses this dishonesty and poor service. This kind of behavior is damaging for both parties!
Original textTranslated by Google
Response from Property: Dear Guest, Thank you so much for informing us of the issues you encountered during your stay. We sincerely apologize for the inconvenience caused by the room arrangement not meeting your actual needs. We understand and apologize for the noise affecting your sleep and the time and effort you spent negotiating with us. The hotel will further emphasize the standardization of service details and room type matching, and improve our communication and experience assurance capabilities before and after check-in, so that every guest can rest peacefully and comfortably. Thank you again for your feedback, and we look forward to providing you with an even better stay in the future.
Guest User
2-bed Room
Stayed in Jun 2026
Family
15 reviews
10/10
Outstanding
Posted on Jul 25, 2026
The hotel is very close to the airport and offers a shuttle service, making it a good choice for those with early flights.
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to work hard to make guests feel at home! We aim to make more guests love Xiaoman! We look forward to your next stay!
Guest User
2-bed Room
Stayed in Jun 2026
Couple
14 reviews
5.0/10
Posted on Jul 18, 2026
It is a scam. When we checked in they asked us to pay extra 846 Yuan at hotel for room. We already paid 27.84 USD online for the basic room fully paid. That means they were asking over $130 dollars for a basic room. No hotel in that area for that quality sells 130 dollar Chinese rooms. Cracked walls. Stained carpets. I bet the reception was trying to get a nice bonus for himself! Thank you to trip for stepping in.
Response from Property: Dear Guest, we apologize for the inconvenience. Our staff has investigated and addressed your question. Our front desk staff confirmed that you did not pay any fees to the platform or prepay any room fees, deposits, or other payments when you placed your online order. The 846 yuan is the room fee you need to pay at the hotel front desk upon check-in, which matches the total amount of your order. There are no other speculations as you mentioned. We have reported your situation to the platform, and they have confirmed that our statement is true.
Zhujiawu
2-bed Room
Stayed in Jun 2026
Family
5 reviews
10/10
Outstanding
Posted on Jul 17, 2026
Fast service and good value. It's very close to the airport, which is convenient. The shuttle bus route 1 is also really handy. The convenience store downstairs has good snacks. Dinner delivery is easy too. The only thing is the cleanliness could use some improvement.
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to work hard to make guests feel at home. We aim to make more guests love Xiaoman and look forward to your next stay!
Benbenzhu
2-bed Room
Stayed in Jun 2026
Traveling with friends
15 reviews
10/10
Outstanding
Posted on Jul 6, 2026
I booked a 'noise-proof' room, which offered views of the terminal and runway across from the hotel. I could hear planes landing, but it was barely noticeable and didn't disturb my sleep at all. The hotel arranged a pickup from the airport via Metro Line 19 to check in, and then provided a shuttle service back to the airport the next day. The service was excellent. The biggest advantage is the convenience; checking in the day before means you don't have to rush to catch an early flight the next morning.
Original textTranslated by Google
Response from Property: Thank you for your review! We will continue to work hard to make guests feel at home! We aim to make more guests love Xiaoman! We look forward to your next stay!