Xana Hotelle (Hangzhou Xiaoshan Airport)

1. pick up service is horror. Walk going 30min to another terminal and waited more than 20min for pickup. No luggage storage. You have to carry up the luggage yourself up the minibus. Ask for help thrice, but nooo… driver not gonna help you. A lady in the minibus helps me with my luggage instead. The next morning, the driver didn’t organise the people and ya all jam in the minibus moving around the luggage on that small aisle with people going T3 and T4. 2. Weird aircon. Set at cool + ＞19 temp, it sounds like metal construction work. And it’s warm air. Set at 24 above, the aircon auto off. 3. The heater. Cold water throughout, can’t find any switch. Tried the basin, same. So I tried my luck to wait 5min with the water flowing all the way. And bingo, then the hot water comes. The toilet bowl is with urine stains. Splash water and clean myself. 4. The bed is so hard. One pillow is soft as flat. Another pillow when lie down, hard like bed. And yeah.. sleepless night throughout with the warmer and the pillow. 5. Wifi need mainland phone number to get verification code for wifi. @.@ Check with reception, they provide me with an account to login, but nah, it didn’t work as stated invalid. Tried to call reception then realised the phone in room is not working 😂

The hotel is good i had stayed here lot of time, but the last time i was disappointed with their services.

The place is good, have a good location and around 10 minutes from airport 🙏🏻 I recommend

the location is perfecf close to hangzhou international aiport, customer service very good, over over the hotel is okay for budget and short stay trip.

The room is very clean and the staff were very helpful. The hotel is very convenient it’s just a minute walk to supermarket

Perfect for a night, close to the airport! The staff were really friendly!

It’s a perfect hotel when you have to sleep over close to the airport. The service is friendly and tried the best to solve my personal wishes. The rooms are big and clean. There are lot of restaurants close to the hotel, so it’s a very convenient location. Can recommend this hotel

Convenient to the airport and provides shuttle service to the from the the hotel. The non smoking room was spacious for the price, some variety of pocket restaurants are nearby for those who enjoy local cousins. Staff overall was friendly, however they were allowed to eat breakfast with the guest on the diningroom area.. noisy and a bit illmannered. they picked the best food from the buflfet before the guests could eat. Some problems with mask wearing enforcement. Overall experience was satisfactory for the room price.

This hotel is amazing, nice setup very close to the airport. Also shops around.