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Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(1989)
Positive reviews(1969)
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Delicious breakfast(305)
Friendly front desk staff(282)
Fantastic river view(279)
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Close to metro(48)
Has play area for children(16)
Negative reviews(17)
Guest User
Executive Double Room
Stayed in Jun 2026
Family
22 reviews
10/10
Outstanding
Posted on Jul 16, 2026
The views are fantastic and the ambiance is quite grand. I think the scent here is one of the best among Marriott properties; it's not overpowering. While the hardware is a bit dated, it doesn't detract from the overall experience, which was very comfortable. It would be great if they could add one or two more hot dishes to the executive lounge.
Original textTranslated by Google
Response from Property: 尊敬的賓客,非常感謝您中肯真實的入住評價!很高興開闊大氣的錢塘江景緻以及專屬香氛獲得您的喜愛,能得到您認可我們倍感欣喜。對於客房硬件年代稍久的問題我們十分清楚,酒店也在分階段進行設施維護保養;同時我們認真記下您提出行政酒廊增加熱菜的建議,後續餐飲團隊會結合賓客用餐體驗優化菜品配置,豐富餐食選擇。縱然硬件略有不足,但整體入住感受能讓您舒心愜意,便是我們努力的意義。期待您再次蒞臨,賞江畔風光!
Laobanbiepao
Deluxe River-view Queen Room
Stayed in Jun 2026
Solo traveler
9 reviews
10/10
Outstanding
Posted on Jul 10, 2026
I was surprised to see Le Méridien, a luxury hotel, offering a flash sale on afternoon tea. For just 9.9 RMB, you can get a coffee, with latte or Americano options, which is incredible value for money. I came on a weekend afternoon to enjoy a coffee and relax for a while. Afternoon tea starts at 2:30 PM. As you enter the hotel and cross the lobby, the lobby coffee shop is on your left. The ambiance is fantastic, with seating options including bar stools and sofas. The coffee beans are high quality. The hotel is conveniently located near West Lake Scenic Area, with Metro Line 4 right next door. The guest rooms are clean and comfortable, and staff members Lance and Oliver provided excellent, friendly service. Very good overall!
Original textTranslated by Google
Response from Property: 親愛的客人,您好!非常感謝您選擇杭州濱江世融艾美酒店並分享這麼細緻暖心的體驗。很高興下午茶咖啡讓您感受到滿滿性價比,也感謝您對大堂咖啡廳環境、座位氛圍和咖啡品質的喜愛。看到您提到酒店臨近西湖景區、交通便利,客房乾淨舒適、睡眠體驗很好,我們也由衷開心。特別感謝您對Lance和Oliver熱情服務的認可,您的鼓勵會讓我們倍感珍惜。期待您週末再來酒店坐一坐、喝杯咖啡,繼續享受愜意時光。
ABCwoshidagege
Deluxe Double Room
Stayed in Jun 2026
Family
3 reviews
10/10
Outstanding
Posted on Jul 16, 2026
Another stay at Le Méridien Hangzhou, Binjiang, and it's still that familiar feeling of reassurance. After three stays, the room types the hotel has provided have always been to my liking, with good space and natural light. The overall quality has consistently been stable; the service and facilities are always up to standard, with nothing to fault. When staying in Binjiang, choosing this hotel always puts me at ease. Oliver at the front desk called me in advance, providing excellent service, and they even show movies outside the hotel, like 'Lang Lang Shan Xiao**,' haha.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您第三次選擇杭州濱江世融艾美酒店,多次入住依舊收穫您的信賴,我們內心倍感温暖!很高興每一次為您安排的房型,在空間、採光方面都符合您的期待,酒店始終堅持穩定把控設施維護與服務品質,力求讓常客每次入住都安心舒心。感謝您對我們員工細緻服務的認可,我們已經把您的誇獎轉達給他。靜候您再次光臨!
Guest User
Deluxe Double Room
Stayed in Jun 2026
Family
60 reviews
10/10
Outstanding
Posted on Jul 7, 2026
Our stay started off great with hotel butler Oliver contacting us in advance, and Eden handling our check-in seamlessly. We were a family of four, and the twin room we chose was incredibly spacious. The beds, about 1.3 meters wide, were so soft and comfortable that all four of us slept without feeling cramped at all. The room itself was spotlessly clean and well-organized, making for a very pleasant experience. The air conditioning was fantastic – it dried our clothes completely in about 30 minutes, which was super convenient for getting ready to go out. Every single staff member was incredibly attentive, friendly, and went out of their way to be helpful. They responded to our requests promptly, earning our full admiration! The breakfast was a highlight too, with a wide variety of fresh, delicious fruits. The freshly made noodles were a huge hit with the kids; my child happily ate two bowls and was thoroughly satisfied.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!很開心您對此次入住感到滿意,感謝您對我們員工細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2026
Business traveler
4 reviews
10/10
Outstanding
Posted on Jul 7, 2026
I chose this hotel for a conference, and it's incredibly close to the subway, just a 5-minute walk. The breakfast was really good, and overall, my stay exceeded expectations. The location is super convenient for getting around and shopping. The room layout was well-designed, feeling larger than 40 square meters, and it was very clean with all the toiletries provided. The staff, Oliver and Ava, were polite, enthusiastic, and efficient, responding quickly to everything. The overall value for money is excellent, and I'll definitely choose this hotel again for my next trip!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!感謝您對我們員工細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
liliwilliams
Deluxe Double Room
Stayed in Jun 2026
Business traveler
82 reviews
10/10
Outstanding
Posted on Jul 4, 2026
This hotel is huge, haha! I always stay here, and sometimes they even give out snacks, haha! ~(¯▽¯~)~❤️ The hotel quality is still great. It's in Hangzhou, haha, and the breakfast is pretty good too. The quality is definitely solid.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!感謝您對我們酒店細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
Lutebaheqiurui
Deluxe Room (2 beds)
Stayed in May 2026
Traveling with friends
171 reviews
10/10
Outstanding
Posted on Jul 6, 2026
As someone who travels frequently for business, this hotel is by far the best I've stayed in recently. The room comes with a spacious desk and the Wi-Fi is stable and fast, making it perfect for work. Check-in at the front desk was efficient, and they also offer late check-out, which is incredibly convenient for long-term business travelers. The hotel is clean, and the toiletries are plentiful. Breakfast offers a wide variety of choices, including lighter options. It's also very conveniently located near office buildings and shopping malls, making dining and entertainment easily accessible. The Lianzhuang subway station is just a 5-minute walk away.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評,能成為您出差優選酒店我們倍感榮幸!感謝您對我們專為商旅打造的寬敞書桌、穩定流暢的無線網絡等感到滿意;前台高效辦理入住,靈活的延遲退房政策,也是我們為經常出行的賓客準備的貼心便利。客房打掃細緻乾淨,洗護備品配備齊全,早餐兼顧豐富度與清淡餐食選擇,適配不同口味。酒店步行5分鐘可達聯莊地鐵站,周邊出行、辦公、休閑用餐一站式便捷。我們會持續優化商旅配套服務,期待您下次出差再次選擇我們,江畔安心辦公休憩!
Guest User
Deluxe Double Room
Stayed in May 2026
Traveling with friends
65 reviews
10/10
Outstanding
Posted on Jun 23, 2026
Whenever I visit Hangzhou, I try to stay here. It's not far from West Lake and also very close to Baolong City. The facilities are well-maintained, and the team is incredibly helpful. A special thanks to Mr. Han and Mr. Yu at the front desk for helping me get a river-view room. Enjoying the beautiful sunset from here was absolutely fantastic! 👍🏻
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!感謝您對我們員工細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
Guest User
Deluxe Double Room
Stayed in May 2026
Family
3 reviews
10/10
Outstanding
Posted on Jun 15, 2026
I stayed here for the weekend. The hotel is right by the Qiantang River, with excellent running tracks, greenways, and docks. You can walk about 100 meters to the riverside running path for a night stroll. The environment is incredibly relaxing. Breakfast offers a rich variety and is served until 10:30 AM. The room was spacious and comfortable. The staff at the front desk, concierge, restaurant, and housekeeping were all enthusiastic, patient, and thoughtful. The hotel is located within 1 km of the subway, helping you avoid downtown traffic and crowds, and it's very convenient for visiting scenic spots and shopping. The front desk even thoughtfully kept food I left in the mini-fridge in the concierge's fridge for safekeeping. A very pleasant stay!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!感謝您對我們酒店環境、早餐及服務等方面的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
Guest User
Deluxe Room (2 beds)
Stayed in May 2026
Family
12 reviews
10/10
Outstanding
Posted on Jun 29, 2026
Traveling to Hangzhou, I chose this hotel and was quite impressed. The lobby is simple yet grand, and the hallways are very stylish. Upon entering, there's a strong, pleasant fragrance, a signature of Le Méridien. We were checked in by our butler, Oliver. The room had an expansive view, and the service was thoughtful and meticulous. Breakfast was also very generous with a wide variety of options that even the kids loved. Next time I'm in Hangzhou, I'd definitely pick this place again – it's a solid choice!
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!感謝您對我們員工細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
Guest User
Deluxe River-view Queen Room
Stayed in May 2026
Business traveler
35 reviews
10/10
Outstanding
Posted on Jun 28, 2026
Staying at this luxurious five-star hotel was definitely worth it – you truly get what you pay for. Both the environment and the service justify the price. The Wi-Fi signal was stable and fast, working smoothly throughout the entire room. The executive lounge's afternoon tea was also very generous. Oliver and Ava at the front desk were incredibly helpful in arranging a room upgrade. Their service was top-notch.
Original textTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您下榻杭州濱江世融艾美酒店並分享寶貴好評!感謝您對我們員工細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。酒店坐擁錢塘江畔絕佳位置,盡攬江景與龍井山色雙重美景。客房設計巧妙融合杭州西湖文化與法式優雅,並以冬日冰裂藝術為靈感,為您打造獨特入住體驗。您的滿意是我們前行的最大動力,期待再次為您帶來難忘的杭州之旅!
Guest User
Deluxe River-view Queen Room
Stayed in May 2026
Traveling with friends
18 reviews
10/10
Outstanding
Posted on Jun 18, 2026
Hygiene: The hygiene was excellent, with a subtle fragrance throughout the entire hotel and in the rooms.
Facilities: This stay was a pleasant surprise as the hotel upgraded our room. I absolutely love this grand hotel! The suite offered a view of the Qiantang River. Just sitting on the sofa and quietly enjoying the river view made all my work worries disappear – a real lifesaver!
Service: I requested children's amenities and an extra duvet from the hotel. The room service was very gentle and deserves a thumbs-up. Oliver, the front desk staff member who checked us in, was also very friendly and provided service with a smile, which I appreciate.
Location & Transportation: It's located in the Binjiang area, with convenient transportation.
Soundproofing: The soundproofing in the suite was superb.
Breakfast: The breakfast was fantastic, with a huge variety of options. The fruits and fresh juices were excellent, and I particularly loved the chewy pan-fried dumplings. A special shout-out to the Executive Lounge – the food during happy hour was incredible!
Value for Money: Excellent value for money.
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇杭州濱江世融艾美酒店並留下寶貴好評!很高興您對酒店的衞生、江景房、酒店服務和早餐出品等等感到滿意。看到您的入住體驗遠超預期,我們倍感榮幸與温暖,感謝您對我們員工細緻服務的肯定!我們始終相信,細節決定體驗,您的滿意是對我們最大的褒獎。我們會繼續努力,為每一位客人提供周到、貼心的服務。歡迎您在不久的將來能夠再次入住杭州濱江世融艾美酒店。
Guest User
Deluxe River-view Queen Room
Stayed in May 2026
Couple
5 reviews
10/10
Outstanding
Posted on Jun 11, 2026
I stayed at the Le Meridien Hangzhou, Binjiang for a conference, and overall, my experience was excellent. The hotel's design is elegant, and the public areas are very comfortable. Allen and Oliver at the front desk provided thoughtful service. A pleasant surprise was the taro bread at the lobby bar – it was incredibly soft, with a rich, sweet, and smooth taro filling, clearly made with quality ingredients, and tasted fantastic. At just 15 RMB each, it's incredible value for money and was a delightful highlight of my stay. Highly recommend it!
Original textTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇杭州濱江世融艾美酒店入住並留下細緻暖心的好評!雅緻的設計與舒適的公共空間能讓您會務期間放鬆身心,我們十分欣慰。前台同事們貼心周到的服務,我們已及時轉達這份肯定。很高興大堂吧的芋泥麪包成為您旅途裏的小驚喜,鬆軟綿密、用料紮實的口感收穫喜愛。我們會持續把控餐點品質與親民性價比,期待您下次開會或出行再度蒞臨,再來品嚐美味點心、欣賞江景!
Guest User
Deluxe Double Room
Stayed in May 2026
Business traveler
5 reviews
10/10
Outstanding
Posted on Jun 27, 2026
Very good hotel in a nice position! The room was comfortable and the check-in very smooth.
Response from Property: Dear guest, thank you so much for your lovely feedback! We are thrilled to hear you enjoyed our prime location, comfortable rooms and seamless check-in service. We look forward to welcoming you back to Le Méridien Hangzhou Binjiang next time you visit Hangzhou.
james dingding
Deluxe Room (2 beds)
Stayed in May 2026
Traveling with friends
40 reviews
10/10
Outstanding
Posted on Jun 9, 2026
I came to Hangzhou for my birthday this time. My good friend booked this hotel, and because she's a regular guest, the hotel upgraded us to a river view room. The view was excellent; we could see the Qiantang River clearly, day and night. The air conditioning worked great in the evening.
The breakfast was also good, with tissues and cutlery on the table, making dining very convenient. We also received a fruit plate in the evening after checking in. The service was definitely top-notch, with Ctrip Ambassadors Oliver and Lance following up on all my requests throughout our stay. All in all, it was a perfect experience.
Original textTranslated by Google
Response from Property: 尊敬的賓客,祝您生日快樂!十分感謝您選擇杭州濱江世融艾美酒店度過特別的生辰。承蒙常客厚愛,我們為您升級了視野絕佳的江景房,早晚盡攬錢塘江風光,舒心的温控、貼心歡迎水果、配備齊全整潔的早餐用餐環境,能讓您住得安逸我們十分欣慰。特別感謝您點名稱讚我們同事,他們全程細緻跟進需求,貼心周到的服務是我們本該堅守的本分。這份滿分評價是對我們最大的鼓舞,期待您往後常來江畔小住,我們持續用心等候您!