Atour HotelHangzhou Xiasha Atour Hotel

Atour HotelHangzhou Xiasha Atour Hotel Reviews

Atour HotelHangzhou Xiasha Atour Hotel

Near Hedacheng Mall, beside Wenze Road Metro Station, No. 209 4th Street, Qiantang District, Hangzhou, Zhejiang, ChinaView Hotel Details
Atour HotelHangzhou Xiasha Atour Hotel
Atour HotelHangzhou Xiasha Atour HotelAtour HotelHangzhou Xiasha Atour HotelAtour HotelHangzhou Xiasha Atour Hotel
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Guest Reviews of Atour HotelHangzhou Xiasha Atour Hotel

9.6/10
Excellent
2607 review
Verified reviews
Location9.5
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(2607)
Positive reviews(2577)
Reviews with photos/video(192)
Friendly front desk staff(243)
Quiet & comfortable(212)
Delicious breakfast(173)
Good sound insulation(119)
Perfect for business trips(60)
Nice elevator(30)
Clean bathrooms(17)
Close to metro(16)
Negative reviews(30)
Anonymous User
Executive Queen Room
Stayed in Feb 2024
Business traveler
5 review
10/10
Outstanding
Posted on Apr 5, 2024
Overall is good. Strategy location. Surrounding have few shopping mall.
Response from Property: Simple love lasts the longest, ordinary companionship is the most reassuring, and people who understand you are the warmest; Duoduo strives to be someone who understands you. Thank you for such a detailed review. Regardless of wind or rain, Duoduo is waiting for you~ Next time you come to see Duoduo, remember to give us a five-point like~~
Guest User
Superior 2-bed Room
Stayed in Dec 2023
Traveling with friends
6 review
6.0/10
Posted on Apr 5, 2024
Unfriendly staff called me for no-bike in room, then I asked for which rule and rationale, and no call-back. They might want me to park a $3000 bike on the street. Big toilet. Free self-service laundry. Free left baggage. Far from city centre, also from metro station. Situated in a universities town, a Johnson & Johnson factory right front door. Recommend spending more to get a hotel near the West Lake.
Response from Property: Simple love lasts the longest, ordinary companionship is the most reassuring, and people who understand you are the warmest; Duoduo strives to be someone who understands you. Thank you for such a detailed review. Regardless of wind or rain, Duoduo is waiting for you~ Next time you come to see Duoduo, remember to give us a five-point like~~
M331113****
Executive Queen Room
Stayed in Nov 2023
Business traveler
2 review
10/10
Outstanding
Posted on Dec 2, 2023
Ooooooooooooooooooooooooooooooooooooooooooooooooooooooooooooook
Response from Property: Young Master, Duo'er is very happy to receive your appreciation! Duo'er also likes such a fresh and simple feeling. She has the comfort of "being an idler for a while, enjoying a piano, a pot of wine, and a stream of clouds" (well, Duo'er's description of it this way should be correct, o( ╯ □╰)o), no matter where you go to Atour, you will always come back. Travelers have no boundaries, and Atour is home. No matter when, Duor will make a cup of tea and wait for your return!
Maxmax
Superior Queen Room
Stayed in Nov 2023
Traveling with friends
5 review
10/10
Outstanding
Posted on Jan 17, 2024
Place was nice and clean. Staff gave us a free upgrade. Happy with the service
Response from Property: 朵朵感謝您的入住,亞朵用心服務每一位客人,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持,讓朵朵也很感動。祝您生活愉快!就讓我們再來一次美麗的邂逅吧,我們不見不散~!
Guest User
Superior Queen Room
Stayed in Sep 2023
Family
10 review
9.5/10
Amazing
Posted on Oct 31, 2023
The location is little bit far from the city center but the service is good and the room is clean. I recommend the hotel
Response from Property: 少主,能得到您的讚賞,朵兒很開心哦!朵兒也很喜歡這樣清新簡單的感覺呢,會有“幾時作個閑人,對一張琴,一壺酒,一溪雲”的舒適(額,朵兒這樣形容,應該沒錯吧,o(╯□╰)o),這樣的亞朵,您不管走到哪裡,都要常回來哦,行者無疆,亞朵為家,無論何時,朵兒都會泡一盞茶靜待您歸來!
M59712****
Superior Queen Room
Stayed in Sep 2024
Other
6 review
10/10
Outstanding
Posted on Jan 8, 2025
nice nice nice
Response from Property: 親愛的朵友您好呀!感謝您選擇入住杭州下沙亞朵酒店並給予好評和推薦。酒店坐落於杭州下沙四號大街核心商圈地帶、杭州下沙經濟技術開發區/高教園區商業圈。毗臨十六街區商城、下沙大學城、浙江省中醫院(錢塘院區) 、浙江育英職業技術學院 、浙江經貿職業技術學院 、金沙印象城 、浙江中醫葯大學附屬第一醫院、中國計量大學、浙江工商大學,緊靠貫穿全城主要歷史人文景區與商業中心的地鐵一號線,距離地鐵文澤路站約900米,地鐵可直達蕭山國際機場。到達機場19公里,車程40分鐘。距離杭州火車東站約17公里,車程30分鐘,舉步即達金沙湖畔沙灘、龍湖天街、銀泰工廠店。!祝好,總經理:蜂見花Feng Jian Hua
M395331****
Executive Queen Room
Stayed in Mar 2023
Traveling with friends
1 review
10/10
Outstanding
Posted on Apr 3, 2023
really good more passion of personnel maybe better Hope to live there next time~
Response from Property: 朵朵感謝您的入住,亞朵用心服務每一位客人,我們想給客人帶到的是最好的體驗,是來自朋友的體貼和關照,讓您即使在一個陌生的城市也不會感到孤獨。感謝您的支持,讓朵朵也很感動。祝您生活愉快!就讓我們再來一次美麗的邂逅吧,我們不見不散。
M50015****
Superior Queen Room
Stayed in Nov 2024
Business traveler
3 review
10/10
Outstanding
Posted on Dec 4, 2024
Nice!
Response from Property: 親愛的朵友您好呀!感謝您選擇入住杭州下沙亞朵酒店並給予好評和推薦。酒店坐落於杭州下沙四號大街核心商圈地帶、杭州下沙經濟技術開發區/高教園區商業圈。毗臨十六街區商城、下沙大學城、浙江省中醫院(錢塘院區) 、浙江育英職業技術學院 、浙江經貿職業技術學院 、金沙印象城 、浙江中醫葯大學附屬第一醫院、中國計量大學、浙江工商大學,緊靠貫穿全城主要歷史人文景區與商業中心的地鐵一號線,距離地鐵文澤路站約900米,地鐵可直達蕭山國際機場。到達機場19公里,車程40分鐘。距離杭州火車東站約17公里,車程30分鐘,舉步即達金沙湖畔沙灘、龍湖天街、銀泰工廠店。!祝好,總經理:蜂見花Feng Jian Hua
Guest User
Superior Queen Room
Stayed in Mar 2023
Business traveler
6 review
10/10
Outstanding
Posted on Apr 21, 2023
Like the services of Atour always…
Response from Property: 滿意衹是起點,驚喜感動才是目標。您的認可便是我們前行的動力。我們在路上.....總有不期而遇的温暖在這等您
Anonymous User
Guestroom (2 beds)
Stayed in Jun 2023
Traveling with friends
16 review
10/10
Outstanding
Posted on Jul 25, 2023
very good
Response from Property: 我情問心終不悔,愛意纏綿如流水,劉海俊俏真可愛,思緒綿綿詠心愛,娜秀嫵媚人人愛!感謝客官對亞朵的支持~
Abdoul
Superior Queen Room
Stayed in Apr 2023
Business traveler
13 review
7.5/10
Posted on Jul 17, 2023
not bad
Response from Property: 把最真的祝福化作風,吹送到你的身邊,感謝您對我們小朵兒的支持,下次再來還您温暖如新~~
M333695****
Superior 2-bed Room
Stayed in Dec 2022
Other
1 review
10/10
Outstanding
Posted on Jan 8, 2023
tinghaode
Response from Property: 簡單的喜歡最長遠,平凡中的陪伴最心安,懂你的人最温暖的; 朵朵努力想成為懂您的人,您的讚揚比冬天的太陽還温暖,不管風裡雨裏朵朵等着你~
M38378****
Executive Queen Room
Stayed in Oct 2025
Traveling with friends
4 review
10/10
Outstanding
Posted on Nov 8, 2025
Tea was served upon check-in, and the room was clean and comfortable. Yan Chen and Xiao Fei were quite impressive, patient and attentive. The location is very convenient, close to the subway, with small shops and fast food restaurants downstairs. The stay was excellent, and water was provided upon check-out.
Original textTranslated by Google
Response from Property: Dear friend, it's wonderful to see you enjoying your time at our hotel! Follow along with Xiaoduo, 🍽️ and explore West Lake. Although it's a bit far from the hotel, there are plenty of transportation options. I've outlined routes and travel times for different modes of transport so you can choose according to your needs. 🚇 Public Transportation (Highly Recommended) This is the best option, balancing economy and convenience, especially suitable for travelers who aren't in a rush. It mainly relies on Metro Line 1. Depending on your destination, there are two efficient transfer options: Option 1: Heading to the northeast side of West Lake/Broken Bridge area; Walk 700 meters from the hotel to Wenze Road Station, then take Metro Line 1 directly to Wulin Square Station (approximately 13 stops, 36 minutes). After exiting the station, you can take a bus or ride a shared bicycle to quickly reach the Broken Bridge and Remnant Snow scenic area by West Lake. Option Two: Head to the northwest side of West Lake/Yue Temple/Beishan Street area. Again, take Metro Line 1 from Wenze Road Station to West Lake Cultural Square Station (approximately 12 stops, 34 minutes), then transfer to Metro Line 3 to Huanglongdong Station (approximately 3 stops, 10 minutes). From there, it's very convenient to walk or cycle to Yue Temple, Quyuan Fenghe, or Beishan Street. 🚗 Ride-hailing/Taxi (most convenient); If you prioritize efficiency or are traveling with luggage or in a group, taking a taxi is a good option; Route suggestion: Navigation will prioritize recommending the Desheng Expressway, which is about 27 kilometers long and can reach the West Lake area in less than an hour when traffic is smooth; Tip: It is recommended to directly locate a specific location near West Lake (such as "Broken Bridge in Snow" or "Su Causeway Entrance") and ask the driver to drop you off at an intersection near the scenic area that may be congested, so you can walk in. This is sometimes faster than driving to the entrance.
M518614****
Executive 2-bed Room
Stayed in Aug 2025
Other
1 review
2.0/10
Posted on Sep 13, 2025
As a national chain hotel, a guest fainted from heatstroke in the lobby and asked the front desk for heatstroke medicine, but there was no emergency heatstroke medicine available. Furthermore, not a single front desk attendant asked for help the entire time, showing their complete lack of humanity. The guest was forced to call 120, and with their guidance, the condition gradually improved. He wanted to return to his room to rest, but the elevator didn't come down after 30 minutes, worsening his condition. The elevator was in the same condition again during breakfast the next day, forcing the guest to take the stairs. The hotel is located near the campus, and during the back-to-school season, they only care about financial income and lack any sense of service. The room hygiene is so poor, it's a miracle that such an Atour brand hotel can still survive. The guest experience is extremely poor. I will never stay at an Atour hotel again.
Original textTranslated by Google
Response from Property: Duoer would like to first apologize for not bringing you a good stay experience. Duoer strives to create meticulous and warm service, advocates neighborhood service, and adheres to the principle of trust in hospitality. At the same time, Duoer hopes that if you have any questions during your stay, you can contact Duoer directly and we can solve them for you immediately. For every customer's criticism and guidance, Duoer will listen carefully, continuously improve and strive to improve our service standards.
Yiluluuuuu
Superior Queen Room
Stayed in Feb 2025
Traveling with friends
33 review
10/10
Outstanding
Posted on Mar 13, 2025
Facilities: relatively new, but the TV can't be projected, which is a pity Sanitation: clean and tidy Environment: not bad👍🏻 Service: The front desk service is very good, and helped us upgrade to a room with a big bed
Original textTranslated by Google
Response from Property: 親愛的朵友您好呀!非常榮幸能獲得您對酒店的高度認可和喜愛,酒店配備有能容納200人/80人/20人的大中小會議室,支持宴會、包廂訂餐,健身房、洗衣房、早餐廳(西點4種、明檔食品5種、雞蛋2種、粥2種、温燈下食品中式產品3種,西式產品3種、蒸點6種、日式檔口5種、熱菜4種、水果6種、飲品4種)一應俱全!祝好:蜂見花Feng Jian Hua