Hangzhou Xingdu Hotel

This four-star hotel offers incredible value for money, despite being modestly called a 'guesthouse.' The lobby is spacious and bright upon entry, and the service is excellent with a quick check-in process. It's a bit of a walk from the subway station, but if you're arriving in Hangzhou by high-speed rail, you can just take the subway directly to the hotel and it's only about a ten-minute walk from there – very easy to find. When you check in, you get complimentary coffee in the lobby in the morning and tea on the 17th floor in the afternoon. The soundproofing is great, and the room is nice and cool. The value for money and service are definitely five-star quality. The breakfast spread is extensive, and during the Mid-Autumn Festival, including a double meal, one night was only 400 yuan, which was an amazing deal. It's also very convenient for visiting West Lake.

The overall experience was great as always, offering excellent value for money. If I visit Hangzhou again, I'd likely choose this hotel. The service was fantastic; I accidentally scalded myself with hot water, and a kind auntie from the breakfast restaurant even brought me burn ointment, which I really appreciated. It's also quite close to West Lake and other attractions.

Overall, I'm quite satisfied, but there are two areas that need improvement: 1. The newly changed bed sheets had bloodstains! That was really off-putting! 2. Also, the short-haired auntie working at the breakfast buffet was very rude. She broke a dish and shards flew out, almost injuring a guest. There was no apology or any attempt to rectify the situation. When arranging chairs, she was even more aggressive, practically throwing them next to guests. I was eating at the time and was quite startled! The restaurant service really needs attention!

⭐⭐⭐⭐⭐ Highly recommend! Our stay during the National Day holiday exceeded expectations. The hotel's location is excellent, very close to Hangzhou East Railway Station and not far from the subway entrance, making travel incredibly convenient. What's even better is that they didn't arbitrarily raise prices during the National Day holiday, offering great value for money. The breakfast is particularly commendable, with a rich variety of dishes that change daily. When the restaurant was busy during the holiday, the staff proactively helped us find seats. Even close to the end of breakfast hours, the kitchen continued to replenish the food, which left a great impression. The room was clean and tidy. Since there were three of us, the cleaning aunt thoughtfully provided two extra bottles of drinking water – a very touching detail. Because our return high-speed train was scheduled late, I tried my luck asking the front desk for a late checkout, and they processed it very readily. From housekeeping to the restaurant and the front desk, you can feel that the hotel genuinely cares for its guests, with attentive and thorough service. We will definitely choose this hotel again next time we visit Hangzhou!

Not bad at all! The breakfast manager on the 4th floor provided excellent service. The overall hotel experience exceeded my expectations! The lobby is spacious and bright with elegant decor. The front desk staff were quick to respond and check-in was very efficient. A special shout-out to the restaurant manager for their thoughtful and attentive service. They proactively asked about our dining experience, responded promptly to requests, paid attention to details, and were both gentle and professional. The food quality was consistent, and the dining environment was clean and comfortable. The entire service made us feel very comfortable. I would definitely choose to stay here again next time. Highly recommended!

This stay was truly fantastic! The lobby was grand, and the room was spacious, bright, and impeccably clean, with no hidden dusty corners. The biggest surprise was the attentive front desk service; they not only upgraded my room but also offered complimentary coffee ☕️. The staff on the 11th floor even provided a fresh fruit platter and drinks, and their service was warm, patient, and responsive to every request. The hotel's location is also very convenient for getting to attractions by taxi or subway, and there are many restaurants nearby. It happened to rain during my visit to Hangzhou, and the misty rain created a beautiful, atmospheric scene. I will definitely choose this hotel again next time I visit Hangzhou ✨.

The location is great, within walking distance of West Lake Cultural Plaza, and less than 3 kilometers by taxi to Broken Bridge. It's child-friendly, and you can tell they put a lot of effort into their operations for the National Day holiday, with National Day balloons, cotton candy, and more. They also offer tea and coffee vouchers. The soundproofing between adjacent rooms is excellent.

I highly recommend this hotel! The service is excellent, and all the staff are warm and enthusiastic. They have two marshmallow-making sessions daily for kids. When my clothes got wet from the rain, they were sent for washing, and the lovely lady on the 11th floor enthusiastically helped with delivery and pick-up. Food deliveries are brought to your door by a robot, and you can leave outgoing packages at the front desk. The hotel's location is also great; taxi fares within the city are inexpensive, and it's about a 500-meter walk to the subway station. Even on holidays, the prices aren't excessively inflated. Overall, I'm very satisfied.

Here's a breakdown of my experience: **Ambiance:** The hotel's atmosphere is fantastic, very classic and elegant. The lobby on the first floor even has a pleasant scent. **Breakfast:** The buffet breakfast was incredibly rich and varied. They had everything imaginable, including four types of juice, soy milk, regular milk, and fresh fruit. **Service:** The hotel service was excellent overall. The reception staff were all incredibly warm and welcoming. **Cleanliness:** I requested room cleaning before heading out, but when I returned, it hadn't been done. After I brought it to their attention, an attendant immediately came to clean and apologized. The next day, they apologized again and offered a complimentary set of wellness products. **Amenities:** On the 18th floor, you can enjoy Longjing tea (dine-in). The front desk on the 1st floor offers a complimentary coffee per stay. The 18th-floor restaurant also provides a service to heat up food.