Atour Hotel Hangzhou Xitou Yintai City Xihu District

From the front desk to the restaurant, the service was fantastic – very attentive, personal, and kid-friendly. The breakfast was also excellent and varied. Plus, they let me take a coffee to go in my own cup, which was a nice touch! 👍 I'll definitely choose Atour again.

The hotel is well-equipped with the added convenience of free parking. The staff were enthusiastic and the environment was quiet. The surrounding area also has plenty of amenities.

The room was clean and well-arranged... The staff were enthusiastic and very thoughtful. When I was leaving in the morning, they even kindly packed a cup of coffee for me (ㆆ_ㆆ)✌️ Thumbs up!!! 👍👍👍

The hotel's location is great, very convenient for visiting the Zhejiang Provincial Museum (Zhijiang Branch)! The staff are patient and kind, providing excellent service! I'll definitely book here again on my next visit!

Of the four elevators, only two were activated. I waited for a long time below. There were so many people that I couldn't even get up at once. I didn't know where to put the clothes in the laundry room after they were washed. There were also many people. Even after labeling it, it was not delivered to the room. I ordered takeout and was told that the robot downstairs had run out of power. They would not deliver it and had to go down and pick it up.