Guest User
February 14, 2026
Facilities: This is truly a hidden gem, a five-star hotel with complete amenities. They even have garment steamers and foot baths in the room.
Service: The front desk service is unbeatable. Luggage storage and check-in were quick and reliable. On the first floor, there's a coffee machine, roasted sweet potatoes (incredibly delicious!), popcorn, and a beverage bar. They have everything you could possibly need or not need, things you'd think of and things you wouldn't – band-aids, masks, wet wipes, and even sanitary pads are thoughtfully provided. No other place compares! From now on, whenever I visit Hangzhou, I'll definitely stay here!
Cleanliness: It was renovated in 2024, and the overall cleanliness is excellent! The bathroom shower is smooth, and both the water temperature and pressure are fantastic!
Environment: Intime Department Store is right across the street, so you'll never worry about shopping or dining. The surrounding area is the most bustling and lively part of Hangzhou's West Lake, making it convenient to go anywhere. It's not directly on the main street, so it's not noisy.
You'll understand once you stay here – the early bird prices offer great value for money. It's definitely more expensive during peak season, but as long as it's not over four figures per night, this place is still a great option!
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