Are hotels near the airport so bad at time management? Their shuttle service is absolutely terrible, seriously! Don't book here if that's what you're looking for.
I called the hotel during the day to ask about the subway station pick-up and was told to just call them once I arrived at the station.
So, I arrived around 10:30 PM and called for a pick-up. The hotel said they only had one driver who was dropping someone off at the airport and I'd have to wait 20 minutes. I was patient, I waited, but it took 40 minutes for them to show up! It took me an hour to get from the subway station to the hotel, which is only two kilometers away. I had to wake up at 4:30 AM the next day for an early flight – was I even supposed to get any sleep?
To make matters worse, their attitude was beyond rude. When I asked why they made me wait when I had called earlier in the day, the hotel staff self-righteously claimed that only calls made at night counted. Then why didn't you explain that clearly during the day? I traveled an hour and a half from the scenic area and couldn't give you early notice of my arrival. You told me to just call when I got close. But when things went wrong, they shifted the blame, saying I called too late, without a shred of apology.
They made me wait 40 minutes, claiming it would be 20, just leaving me stranded. What would it have hurt to tell the truth? I could have just taken a taxi, it would have only cost an extra ten bucks. How much sleep did you cost me?
Later, the hotel realized they had no valid argument and stopped trying to justify themselves, but their attitude remained awful. Their exact words were, 'So, what do you want?' With that tough attitude, you'd think they'd done nothing wrong and I was just looking for trouble. If you enjoy being treated poorly, feel free to stay here.
The subway pick-up was a mess, but the airport drop-off was even worse. As soon as I got on the bus, there were dozens of mosquitoes! What are you running, a mosquito farm? It was a 20-minute ride, and I spent 20 minutes swatting mosquitoes at 5 AM, essentially just standing still for 20 minutes. Great!
The soundproofing was mediocre, and they were too stingy to provide a new roll of toilet paper, leaving a nearly finished one from the previous guest. The bedding was alright, clean enough. Because of all their screw-ups, I didn't get to sleep until 1 AM, but it was noisy outside anyway. I only got four hours of sleep, and then I had to feed mosquitoes for 20 minutes.
In short, if you can't manage your service, just cancel it. Don't engage in false advertising and offer such disgusting experiences.
This is the worst hotel I've stayed at in my eight days of traveling through Jiangsu and Zhejiang. I haven't filed a complaint against any hotel in at least three years, and you're the first one. Your service was terrible, and your attitude was even worse. You're incompetent and constantly argued with the customer without any remorse. Only when you realized you had no leg to stand on did you reluctantly apologize. Those who enjoy being mistreated are in for a treat.
Original TextTranslation provided by AI
