Narada Grand Hotel properties in Hangzhou

The room is very spacious, and the view upon checking in was exceptionally beautiful. The Chinese-style decor gives off a sophisticated, oriental Chinese hotel vibe. The bath and toiletries are a full set from the domestic brand 'Sanshenghua,' which feels very upscale, and the toothbrush quality is excellent with soft bristles. The daily breakfast is also incredibly delicious, far surpassing the breakfast quality of most hotels in Hangzhou.

Honestly, the service was subpar, I'd even say bad. I usually stay at Ji Hotel for business trips, and their service is always excellent – you can have as much bottled water as you like. But at Junlan, when I asked for just two extra bottles of water, their attitude and tone were truly surprising. During check-in, the front desk staff lacked even basic courtesy, just standing there motionless.

This was my first stay at the long-established 5-star World Trade Center Grand Hotel. During my stay, Ingrid was attentive to my feedback and promptly and efficiently helped resolve any issues. This hotel really values the guest experience, which is commendable. It was a very pleasant and comfortable stay during our summer trip to Hangzhou. The hotel's service was thorough and attentive, and the overall environment was excellent, featuring the charming small bridges and flowing water typical of Jiangnan. The breakfast buffet was delightful, and the convenient transportation makes this a hotel worth choosing. The Palace Banquet restaurant next door has an incredible ambiance and is definitely worth experiencing.

This is a very clean hotel, definitely one of the best hotels I have stayed at. However, there is one downside, if you're looking to vacation in Xihu or the nearby area, it is a bit far, you'll have to walk around 14 minutes to the nearby subway station, and take the subway to Xihu takes over an hour. However, it is one of the cleanest and most well-maintained hotels in the area.