HANOI FLORA HOTEL

I had space to rest, felt comfortable coming and going, and was treated kindly by the staff throughout my five nights in Hanoi. I especially appreciated the travel desk and front desk, where staff gave me useful recommendations and practical help whenever I had questions about exploring the city. The facilities were fairly modest, but suited my needs well, as I spent most of my days out in Hanoi. The location made it easy to explore different parts of the city and return to the hotel between activities. The price felt fair for the five-night stay and what was provided. Overall, I remember my stay warmly: the staff were helpful, the location worked well for me, and I had a comfortable place to return to each day. Trong suốt 5 đêm ở Hà Nội, tôi có một không gian để nghỉ ngơi, cảm thấy thoải mái khi đi về khách sạn và luôn được nhân viên đối xử rất tử tế. Tôi đặc biệt cảm kích quầy hỗ trợ tour và lễ tân; mỗi khi tôi có câu hỏi về việc đi lại hay khám phá Hà Nội, các bạn nhân viên đều đưa ra những gợi ý hữu ích và hỗ trợ rất thực tế. Cơ sở vật chất không quá cầu kỳ nhưng hoàn toàn phù hợp với nhu cầu của tôi, nhất là khi phần lớn thời gian trong ngày tôi đều ra ngoài khám phá thành phố. Vị trí khách sạn cũng thuận tiện để đi đến nhiều khu vực khác nhau ở Hà Nội và quay về nghỉ giữa các hoạt động. Với 5 đêm lưu trú và những gì khách sạn cung cấp, tôi thấy mức giá khá hợp lý. Nhìn chung, tôi vẫn nhớ về kỳ nghỉ ở đây với nhiều thiện cảm: nhân viên nhiệt tình, vị trí phù hợp với lịch trình của tôi, và mỗi ngày tôi đều có một nơi thoải mái để trở về nghỉ ngơi.

I had a pleasant stay at Hanoi Flora Hotel. The location is excellent, right in the heart of Hanoi Old Quarter, making it easy to explore the city’s attractions, restaurants, and cafes on foot. The staff were incredibly hospitable and welcoming. They spoke good English (I’d say around an intermediate level), which made communication smooth and hassle-free. The complimentary breakfast was also enjoyable, with a good variety to start the day. There are a few areas that could be improved. The room for four people felt much smaller than it appeared in the photos, so managing luggage was a bit challenging. The elevator had an unpleasant odor that could easily be addressed with better ventilation or air fresheners. The bathroom was also a concern—it had a noticeable smell, and the floor became quite slippery when wet, which could be a safety issue. Overall, despite these drawbacks, the hotel’s excellent location, friendly staff, and good breakfast made for a comfortable stay.

It is nearby the city center and easy to walkabout. Everything is perfect from clean room to attentive service and good breakfast. Highly recommended.

love the location, car can drive in street convenient for pickup and dropoff , Staff very helpful and friendly 👍nice breakfast

My stay at this hotel was absolutely exceptional. From the moment I checked in, the service was outstanding. The Bellman was incredibly friendly, happy, and inviting, making me feel welcome right away. Breakfast was delicious, offering a delightful start to each day. The rooms were truly great, providing comfort and style. Overall, everything from customer service to the amenities and location was fantastic. I highly recommend this hotel for an unforgettable experience.

very good hotel, on foot can go to a lots of sightseeing points ,breakfast is very good.

My stay at this hotel was a horrible mistake. The air conditioner was not working, and guests were only provided with a single access key card, which was very inconvenient for a couple. The room had a strong humid, musty smell, and the furniture was old, worn out, and not clean. I was misled by the Trip.com Plus tag and expected a much higher standard. After seeing the condition of the room, I immediately requested to cancel my stay. Unfortunately, the receptionist refused and stated that management would not allow any cancellation. I could not stay in the hotel for more than half an hour because the conditions were simply unacceptable. I ended up booking another hotel in the Old Quarter for the same dates at additional expense. Overall, this was a very disappointing experience. The hotel was poorly maintained, unclean, and unresponsive to customer concerns. I would not recommend this hotel to anyone.