Aviary Hanoi Hotel & Travel Reviews

I would never come to this hotel again. The rooms are very narrow and the bathroom is not clean. The toilet has a glass door, half of it is transparent, the toilet door cannot be closed completely and there is no privacy. The room does not have a window and looking to a wall, so there is no sunlight or view. The room does not have enough plugs. The staff are friendly.

My stay at the hotel was great. The staff were very helpful and provided me with lots of information for Hanoi! Thank you

The hotel is good location However the facilities is a bit old and dirty But we able to capture lot of good photo around here

Hotel with good service, very clean, and the location is perfect. There are lots of food nearby.

Small room..but if you are not staying in the hotel room for whole day , then its fine. The hotel front door is at the small alley.

Location good. service average. Did not replenish toiletries. Cleanliness average.

Its convenient and a few minutes walk from everything Just no window in the room but breakfast is good

Location is best. Room is confortable. Staff is friendly, Absolutely will comeback to this hotel.

Hotel location is very good and central for restaurants, shops and the bar streets. Though hotel reception is well furnished the rest of the hotel is looking aged. Room was clean, fair sized but there was no real window just an air shaft, no direct sunlight, no view and an extremely dark room.

I must mention the service staffs are excellent. Location is nearby Hoan Kiem Lake and inside Old Quarter where everything is nearby. The staffs seem to know our needs and answered us before we even asking. I will go back to this same hotel when i visit Hanoi.

Nice hotel, and friendly staff. Bed is so comfortable, shower is good. Mr Peter will help you to prepare tour and give you good recomment to see city. I love hotel location, near Hoan Kiem lake and food coner. Its only take 2 minutes to all famous in old quater. Breakfast is great We will stay in Aviary hotel when come back to Ha Noi

Very helpful staff, close to the best coffee shop as recommended by the staff. Thank you.

In the heart of Old Quarter. Perfect place to stay if you want to walk to all the attractions where the hop on hop off bus takes you. No window in my room so it is quiet for a good nights rest.

Had an extremely poor experience with the Hotel for 4 nights. Arrived at the hotel and was told that original booked room air condition spoilt and had to move us to a sister hotel "Luxury Old Quarter Hotel" which has aircon and agreed. After we checked in we went out for dinner and stayed out till late, only to find that the aircon was weak late at night, at this point was still acceptable. 2nd night the aircondition was unbearable with no wind/cool air coming out of the aircon. We were sweating in the room, the air outside of the room is more cooling than that in the room. Called for help to check on the aircon and the guy said something like when we temperature set is too low (was at 16), the compressor will stop working. And he procceed to set the aircon at 27 degree celcius and asked us to check feel that the aircon has wind now that the temperature is 27 degrees.. woke up sweating lol 3rd day morning we went to feedback about the aircon at the front desk before heading out and they mentioned that they will fix it. When we came back at night (3rd day night), behold -- they were unable to fix because they claim that the aircon service dont work in the evenings (although we feedback early in the morning before 8am). They offered us standing fans and said that they already ordered parts to fix the aircon and it WILL be fixed the next day. 4th day morning when we walked past the front desk in the morning was stopped by them to discuss about the situation.. which now the story has changed again! That they were unable to fix for sure and will offer free transport to the airport if we choose to stay with them on the last night lol.. alternatively we can move to yet another sister hotel that they claim to have aircon. At that point there is no point as our flight is 7am the following day.. was really speechless. Really poor management..