To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.9
Amenities7.8
Service8.7
Cleanliness7.8
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All reviews(243)
Positive reviews(218)
Reviews with photos/video(75)
Convenient location(34)
Easy to get around(30)
Awesome stay(24)
Close to train station(21)
Strange smell in room(19)
Great value for money(19)
Friendly front desk staff(13)
Comfortable bed(9)
Negative reviews(25)
Guest User
Deluxe Double Or Twin Room
Stayed in Apr 2026
Couple
4 reviews
7.0/10
Posted on Jun 3, 2026
This was a strange experience. Do NOT book this hotel if you require a place with strong wifi connection. The wifi cuts out quite regularly and is borderline unusable.
The room is fine as long as all you require is a bed to sleep in, I will say the bed was VERY comfortable compared to other hotels I’ve stayed in.
The shower head was leaky (eh didn’t really bother me) but trying to find which direction to turn the tap to find the hot water was like trying to tune an old radio 🥴.
The free breakfast in the morning was like being cooked a home cooked meal by your aunt and uncle (a little uncomfortable but free food is free food), just don’t go popping the free candy in your mouth without checking it first as ants seem to get everywhere here (but that’s just my personal experience).
The staff are polite. The location is good but keep in mind that you are VERY close to the Train Street and the trains are VERY loud and you can hear them from the hotel 🥲.
Do you want to sacrifice quality sleep for a prime location? Thats up to you.
Overall was a pretty meh hotel 6/10 experience 🤷♀️
Guest User
Deluxe Double Or Twin Room
Stayed in Apr 2026
Other
2 reviews
6.0/10
Posted on May 17, 2026
The customer service is top notch but the room is not that much clean and well set up. The kettle is not clean. Overall 6/10
Guest User
Deluxe Double Or Twin Room
Stayed in Apr 2026
Couple
4 reviews
9.0/10
Great
Posted on May 11, 2026
The location is very good! They’ve all the amenities you want and the hair dryer is very good!
Guest User
Junior Window
Stayed in Mar 2026
Family
3 reviews
4.0/10
Posted on Apr 29, 2026
The room that has no window or balcony was smelly. And their breakfast was not satisfying.
Guest User
Superior Double Or Twin Room (No Window)
Stayed in Mar 2026
Family
3 reviews
6.5/10
Posted on Apr 29, 2026
The room was beautiful but the toilet was a bit dirty and their breakfast was not good.
Guest User
Deluxe Double Or Twin Room
Stayed in Jan 2026
Family
21 reviews
10/10
Outstanding
Posted on Feb 23, 2026
Fantastic location to explore Hanoi’s famous train street and old town and local surrounding area from fruit stores to busy streets unfortunately didn’t get pictures of the room but they were very clean and spacious. Excellent customer service when helping us with grab taxis and locating a missing item we had left in a grab! Highly recommend for their service. Easy to get a trip to ha long bay from this hotel .
Guest User
Deluxe Double Or Twin Room
Stayed in Dec 2025
Traveling with friends
14 reviews
9.0/10
Great
Posted on Feb 1, 2026
great location for food and shopping. there is a bar outside of the hotel which i highly recommend for late night drinks.
MarieL95
Deluxe Double Or Twin Room
Stayed in Apr 2026
Business traveler
13 reviews
10/10
Outstanding
Posted on May 24, 2026
Very close to train street
Anonymous User
Family Room
Stayed in Dec 2025
Family
1 reviews
8.0/10
Very good
Posted on Jan 14, 2026
Location wise is good. Except that the room is outdated and poorly manage. I understand that the building is pld. But the furniture and finishing on the wall, ceiling, its very old. Breakfast was bad. They pre cook the waffle and serve it for the next several days i guess. I saw them pre cook it and fill it in a large container till its full. But the staff was good.
genies
Junior Balcony
Stayed in Dec 2025
Couple
14 reviews
10/10
Outstanding
Posted on Jan 19, 2026
Amazing hotel tucked in a quiet area , away from the hustle and bustle but still within the old quarter. Nice rooms friendly hotel staff. Definitely a must stay when your in hanoi.
Antonio Poh
Family Suite With Balcony
Stayed in Dec 2025
Family
10 reviews
9.5/10
Amazing
Posted on Jan 6, 2026
Generally a great hotel, very serviceable. Staff were extremely courteous and helpful. Room was pretty clean too. Only thing we had complaints of was the toilet. Toilet flush was weak and the shower was very hot. Overall, still a great hotel and wouldn’t mind staying again.
Ernesto Plaza
Deluxe Double Or Twin Room
Stayed in Dec 2025
Couple
16 reviews
10/10
Outstanding
Posted on Jan 28, 2026
Very centrical hotel, location was very good and staff was very friendly.
Misty Kei
Family Room
Stayed in Nov 2025
Traveling with friends
5 reviews
7.5/10
Posted on Feb 18, 2026
Convenient and very near at train station. Staff is accomodating. Only the corridor have some smell. I think the carpet too old. Was not change or clean properly
Guest User
Family Room
Stayed in Oct 2025
Family
108 reviews
7.5/10
Posted on Nov 27, 2025
A few incident during the stay. But the respond from the hotel is fast. Toilet cannot flush, water can’t drain but resolve almost immediately.
E04
Family Room
Stayed in Oct 2025
Family
1 reviews
9.0/10
Great
Posted on Nov 19, 2025
Staff was friendly and accomodating. Our room was very spacious and had all that we needed.