Muse Hanoi Serenity Suites Reviews

Response from Property: Dear our valued guest,Thank you for your wonderful feedback. We are delighted to hear that you found our rooms to be the best value and felt at home during your stay. It's great to know that our amenities met your expectations as shown in the pictures.We are thrilled that you had an overall great stay with us and appreciate your kind words. We look forward to welcoming you back in the future.Best regards,Jena Muse in Vietnam Customer Service Team

Response from Property: Dear Ms. Thao,We would like to thank you for choosing our hotel and taking the time to share this wonderful feedback. We are delighted to know that you are satisfied with the convenient location of the hotel, the dedication of the staff, as well as the quality of the clean and beautiful rooms. Your compliments about the lovely attitude of the staff are truly a great encouragement to us. We will share this feedback with the entire team to continue to improve the quality of service.We look forward to welcoming you back soon.Sincerely thank you and best regards, The staff of Muse in Vietnam

Response from Property: Dear our valued guest,Thank you for taking the time to provide your feedback. We are truly sorry to hear that your stay did not meet your expectations.Regarding the noise issues, we understand how important a good night's sleep is and apologize for the disturbances you experienced from the traffic. We are constantly looking for ways to improve the sound insulation in our rooms to ensure a more peaceful environment for our guests.We apologize for any inconvenience caused by our check-in policy. Our standard check-in time is 14:00, and early check-in is subject to availability and may incur an additional fee. We are sorry for the wait you had to endure in the lobby.We appreciate your feedback as it helps us to identify areas where we can improve. We hope you will give us another opportunity to serve you better in the future.Best regards,Jena Muse in Vietnam Customer Service Team

Response from Property: Dear our valued guest,Thank you for choosing to stay at our hotel and for taking the time to provide your feedback. We are truly sorry that your experience did not meet your expectations.As per our hotel standard, we provide two complimentary bottles of water per day for each room. Should you require additional water, it is available for purchase at the front desk. We understand the inconvenience this may have caused and will take your comments into consideration as we strive to improve our service quality.We sincerely hope you will give us another opportunity to serve you and to demonstrate a higher standard of service. If you have any other questions or need further assistance, please do not hesitate to contact us.Thank you once again for your understanding and feedback.Best regards,Jena Muse in Vietnam Customer Service Team