Splendid Premium Hotel

Room Cleanliness and Comfort: Rooms are frequently noted for being clean and comfortable, with some guests appreciating the spaciousness and modern design. Daily cleaning and replenishment of amenities contribute to a pleasant stay, ensuring guests feel at home.(based on 128 reviews)

I don't understand how can this hotel get a 9.3 rating and rated as a 5 star hotel in trip.com. when I reached I felt deceived, this is just a 3 star hotel. Room is so small. And with the price I paid about 85 euro, I think you better go to Fraser Suites still one of the best in Hanoi. This hotel is one of my worst hotel in Vietnam. When you enter the toilet has a big smell and the sink is blocked. Imagine at 11pm already dead tired and shower halfway with a block sink and flooded floor. See the photo. How can a hotel design the floor sink like this. There is no slot to contain the water and if it's blocked it will overflow of course to the dry floor. Such a stupid design and not to mentioned the smell. The manager know exactly this room has a problem when he came but still provide this room to me. This is the point that make me furious. I manage to change to a new room and this room is better with no block sink but the room felt outdated and small. . Most importantly there is a constant water flowing water noise that I don't know is it from the neighbour or from upper ceiling. In general there is simply no insulation and noisy when people walk by. I felt like want to check out after my first night but its a non refundable. No choice. Overall it is a nightmare for me. Breakfast is average. Positive side the staff is ok. I will never trust the rating in trip.com of 9.3 or Google rating 4.8. just cannot believe it and I booked it to try due to good rating but end up quite disappointed. Anyway in general as advice try to avoid most hotel within the old town and look for Novotel suites, Fraser suites that are located outside from the touristic old town to get the best value for money and just use Grab if you want to visit the old town.

The hotel was in a great location. Only a 20 minute walk from train street and you pass pretty shops. The breakfast was great too. Had some good options. They have a beautiful indoor pool with a nice view of the city. The staff are friendly and eager to help, I loved May’s service. She was friendly and helpful. They gave us a little goodie bag at check out.