Westlake Pearl Suites & Spa - By Pegasy Group

I recently stayed at Westlake Pearl Suites and had a mixed experience overall. The location is definitely a strong point. It’s situated in Tay Ho, an area with plenty of great cafes and restaurants, and it’s also conveniently close to Lotte Mall for shopping. It’s not too far from the Hoan Kiem tourist area either, so getting around is fairly easy. The room itself had some positives—the bed was large and very comfortable, and I appreciated having a smart TV so I could connect to my Netflix and relax with a movie in the evenings. However, there were a few downsides. The room had a noticeable bad smell, like someone had smoked in it previously, and the bathroom also had an unpleasant odor coming from the drain. It would really help if the hotel used air fresheners or addressed the ventilation to improve this. Breakfast is quite basic but does the job and has the essentials you’d expect. One thing to be aware of is the check-in and check-out times—worth double-checking in advance to avoid any confusion. Another thing to note is that the hotel advertises having a gym, but there isn’t actually one on-site. It’s located in a different building or hotel, which was a bit misleading. Overall, while the location and some room features were good, there are a few areas that could be improved to make the stay more comfortable.

The hotel didn't live up to my expectations at all. The breakfast wasn't great. The rooms were strangely decorated. I didn't have any hot water in my room, only lukewarm. However, they were very clean—that's a plus. However, when I said I didn't like it and wanted to go to another hotel, they said they wouldn't refund my money. My impression was completely ruined. I don't understand why this hotel has such good reviews. If you decide to book here, book for a couple of days first, check it out, and then decide if it's worth staying.

Not very happy with my stay. Firstly I’m a solo female traveller and was allocated a room on the same floor as the lobby. Upon checkin I realised the double lock in the room is not functioning so I voiced out. Staff told me not to worry as nobody can enter from outside without the key. I mentioned I’m a female traveler i don’t feel safe & that my room is on the same floor as lobby. He told me their technician is busy right now and will help fix the lock later. Before I went out of the hotel I have informed the lobby staff that I’m going out and to remember to fix the lock staff said ok. However when I am back in the room at night I realised it’s still not fixed! Another staff this time reassured me that everything is alright and that nobody can enter from outside and even showed me. I insisted that I still want it fixed and he said next morning will send someone to fix it for me. It was late so I agreed, I slept with a chair against the door. When I was half asleep at about 11pm I suddenly heard a loud knock on my door. Thinking it’s the hotel staff want to fix my lock? So I opened the door and to my dismay there was 2 officer in the green uniform together with hotel staff. I was shocked and scared as I wasn’t expecting police officer! What happened? The police asked when did I check in and also asked for my passport and took picture of it. When I asked if everything is alright, is the hotel safe as I still have 2 more nights here they just say all is good. Rest assured I did not sleep well that night!!! Next morning I insist I would like to change room as I really do not feel safe and they said they will “upgrade” me to a higher floor. Upon getting my new room I realised it’s the exact same room type and size as what I got on 1st floor only difference is the painting on the headboar! They should have given me a higher floor room in the first place. There was some flying insects in the room other that that nothing to shout about. Room was basic and clean enough, bed was comfortable. Toilet need some upgrade. I will not be coming back to this hotel again! Would not recommend. Location is only good if you like to stay at Westlake area else don’t bother.

Nice welcome. Perfect service that bring you to the room beside desk service.the room the clean. All I needed is ok.

The front desk staff was very helpful and accommodating . It’s my 3rd time booking this hotel And so far I’m always satisfied with the room,the service, and the breakfast buffet that was included in my stay. Highly recommended 👌❤️❤️❤️

very good service and help us with our luggage . the hotel staff was very polite and good in english ☺️☺️