Anonymous User
December 28, 2025
5 Reasons Why You Should Not Book or Stay Here:
1. Severe cleanliness and maintenance issues
The unit was extremely dirty and poorly maintained. There was visible dust, mold, leaks, damaged fixtures, and even hair in the bathroom—clear signs that the room had not been properly cleaned prior to our arrival.
2.Health impact during our stay
During our stay, we experienced asthma symptoms and skin rashes, which we strongly believe were triggered by the dusty and moldy environment.
3.Unacceptable response from management
When we reported that the unit did not match the photos shown on Trip.com and raised concerns about cleanliness, the coordinator responded that we should have booked an Airbnb if we expected the place to look like the photos. When asked why the unit was not cleaned beforehand, we were told that we should have reported it immediately. This is concerning, as basic cleanliness should be the responsibility of management before guests arrive—especially given the visible dirt and mold, which clearly did not develop overnight.
4.No refund or compensation offered
Despite the condition of the unit and the health issues we experienced, management refused to provide any form of refund or compensation—not even for one night.
5. Delayed action and lack of accountability
We were initially told that a cleaner would arrive before 3:00 PM. After multiple follow-ups, the only response we received was that we had the “right to be upset,” with no clear accountability. The cleaner eventually arrived around 5:00 PM, by which time an entire day of our stay had already been wasted just trying to resolve the issue.
This place is far from luxury and by far the worst accommodation I've stayed in my entire life.
Trip.com should remove this kinds of postings with postings that are not true and provides very bad service.
