RIVA Old Latern Hotel

Hotel took us out on Friday 23th Jan 11.00am offer us 6km far away hotel and put other new check in guest on our room. On our booking we stay until 24th Sat 11.00am New place has no lift and restroom smell ****. Asked us check out during our Friday stay at12.00 ,the maid knock the door 11.00am like it is our check out date actually is not our check out date ,waste my energy and time and grab car fees to center area is higher during trip , i went back to check the building and i found my room was checked in by new guest how do i know ? 5thFloor has only one room which is 20LV05 our rom i saw new trash from new comer in front of door and her luggage tag flight is Friday 23th Jan she had just checked in Lol

If the meaning of 2-bedroom or 5-bedroom "suite" is already revised, then dont expect that in this hotel the rooms are connected. We booked the same hotel in Hanoi on 2 different dates, March 10-11 and March 13-14. the dates in between, March 11-13, we were in Sapa. The first time we had 2-bedroom suite for 6 pax but the rooms are separated BY FLOORS. before returning back to Hanoi from Sapa, I asked the property if the 5-bedroom are connected. NO ANSWER. Upon arriving back to Hanoi, we went back to the same hotel.Now we were 14 pax. Since I asked again why the 5 rooms are separated and not connected, the property answered me "let me build it...and in the future you can come back for 5 room suite." The temerity. The 14 of us were distributed on floors 2, 5, 6, 7 and 8. We (5 boys) had to carry the big luggages of the ladies (9). The stairs were narrow, less than a meter below the standars. and mind you, ALL OF US are almost 60 years old. The property did not disclose that the hotel had no working elevator. If this were operational, it could have mitigated our disappointment over our "room-suite" expectations. Also, before arriving in Hanoi, the hotel location was updated, not once but twice that i had to inform the hired van operators of the changes and had to pay additional expenses. From RIVA Ancient Builing to RIVA Latern with different addresses ending up again to the original hotel and address. Sounds confusing? I dont know if the hotel operator was the one updating the hotel addresses or it's Trip.com. The coffee shop young lady at the ground floors had to bear our patient inquiries. We apologize to her. But she was neverthelesa gracious. Objectively, the rooms were spacious but it was a hell climbing up.

Last night, I stayed at a wonderful hotel and had a very pleasant experience. The bedroom was spacious, clean, and beautifully decorated, with a comfortable bed that helped me relax after a long day. Another great thing about the hotel was its location, as it was conveniently situated near many restaurants, shops, and tourist attractions. What impressed me the most, however, was the staff. They were extremely friendly, polite, and always ready to assist guests with any requests. Overall, thanks to the comfortable room, excellent location, and outstanding service, I would highly recommend this hotel to anyone looking for a great place to stay

I recently stayed at a hotel that left a very positive impression on me. The bedroom was spacious, comfortable, and spotlessly clean, with a large bed and soft pillows that helped me sleep extremely well. I also appreciated the modern design and the large window that allowed plenty of natural light into the room. In addition, the hotel was located in a very convenient area, right in the city centre and within walking distance of many restaurants, tourist attractions, and public transport stations. This made it easy for me to explore the city without spending too much time traveling. What impressed me the most, however, was the staff. They were incredibly friendly, professional, and always ready to help whenever I needed assistance. Thanks to the comfortable room, excellent location, and outstanding service, my stay at this hotel was truly enjoyable.

I recently stayed at a hotel that left a very positive impression on me. First of all, the bedroom was spacious, spotlessly clean, and well-equipped with modern facilities such as a comfortable king-size bed, air conditioning, and a large window offering a beautiful view of the city. In terms of location, the hotel was ideally situated in the city centre, which made it extremely convenient to access tourist attractions, restaurants, and public transport. What impressed me the most, however, was the staff. They were exceptionally friendly, professional, and always willing to assist guests with any requests. Thanks to the excellent room quality, strategic location, and outstanding service, my stay at the hotel was truly memorable.