Cristina Boutique Hotel

I enjoy my stay at the hotel. The receptionists were accommodating and polite. They can communicate in English so it’s really easy if you have any queries or requests. on our first night, the room was not that big and it’s quite old but on our second night, the room was new and it’s clean. The toilet is also really clean.

My brother and I recently had the pleasure of staying at Cristina Boutique Hotel in Hanoi, and it was an experience we'll cherish forever. As we embarked on our journey to Sapa, this one-night stay served as the perfect beginning to our adventure. From the moment we stepped into the hotel, we were greeted with warm smiles and impeccable hospitality. The staff at Cristina Boutique Hotel went above and beyond to ensure our comfort and made us feel like valued guests throughout our stay. The room was tastefully decorated and exuded a cozy charm that instantly put us at ease. After a long day of traveling, the comfortable beds were a welcome respite, guaranteeing a restful night's sleep. The room also offered all the modern amenities we needed, making our stay even more convenient. What truly stood out was the attention to detail and personalized service provided by the staff. They took the time to understand our travel plans and offered valuable insights about Hanoi and Sapa. The breakfast served at the hotel was a delightful affair. We were treated to a delicious spread of both Vietnamese and western dishes. The only downside we encountered was the limited space during breakfast hours. It seemed that many guests were trying to have breakfast around the same time, resulting in some waiting in the lobby. We would like to suggest that the hotel consider scheduling breakfast times for guests, allowing for a smoother and more enjoyable dining experience. The location of the hotel was another highlight. Situated in the heart of Hanoi, we were within walking distance of several popular attractions and the bustling Old Quarter. This allowed us to explore the city's vibrant culture and heritage in the limited time we had. Overall, our one-night stay at Cristina Boutique Hotel exceeded our expectations in every way. The warm and welcoming atmosphere, coupled with the attentive staff and well-appointed rooms, made it a memorable experience. We left with a sense of contentment, ready to embark on the next leg of our journey to Sapa. If you're looking for a charming boutique hotel in Hanoi that offers both comfort and a personal touch, Cristina Boutique Hotel is undoubtedly the place to stay. We highly recommend it.

A great location and nice owner. Meet great people

I would not stay here as we booked on Booking and they obviously put up their prices and did not want us to stay as we were given this message I want to inform you that we have changed owners, so your reservation may be accepted or they will not let you stay there. You will receive free cancellation, If cancellation will be best for you. I don't want you to get kicked out of the hotel when you get to the hotel. I'm truly sorry, and sympathetic, I wanted to inform you.

This hotel is perfectly placed, just near to the old quarter of Hanoi. The rooms are small but clean. You should just ABSOLUTELY ask to change if putted in the small room on the first floor. We were putted there but we identified right away that smells and noise from the kitchen go back upstairs. We asked to change room and the owner dit it right away, very nice from him, with no charges. We were putted in the small room on the 6th floor which was perfect. Breakfast is good with lot of quantities. The owner also allowed us to stock our bags in the hallway during our last day which was nice.

Worst hotel experience in Vietnam. I booked the hotel based on the positive reviews mainly around the helpful owner Peter. My wife and I were arriving at 5am in the morning and therefore I had booked our room for the evening before to ensure we had a bed to sleep in. Peter had messaged me the evening before and I confirmed our arrival time. Following this he then decided to give our room to someone else and expected us to wait in reception for hours until a room was free. Shocking. Pathetic customer service especially as I had done everything I could to ensure we were not stuck in that situation after a long night travelling. The reception area was covered in faeces, absolutely filthy. We couldn’t have been more disgusted. Absolutely shocking service and a disgusting hotel down a filthy alley. Avoid.

Worst stay ever!! We were a family of four people and booked 2 nights on booking with the breakfast. When we arrived they told us that booking made a mistake and that the breakfast was not included because of the COVID....in April 2023. They didn't change their website. So we asked for a discount and the lady told us she couldn't, half laughing, disrespectful and said that if we were not happy we could go. My wife is 5 months pregnant! We asked for a small breakfast then, just toasts and butter....after blackmailing us they eventually agreed. We had hot butter and bad toasts. Plus the rooms were not clean, all rusty. We had a very bad stay and our worst since 15 days in Vietnam. A shame. Avoid this place at all costs.