Oriental Suites Hotel & Spa Reviews

Response from Property: Dear Valued Guest,Thank you so much for your lovely review.We are thrilled to hear that our location enhanced your experience as a first-time visitor to Hanoi. One of the greatest privileges of staying with us is having the city's cultural landmarks, including the picturesque Hoan Kiem Lake and the bustling Nigh Market, just a pleasant walk away. It is wonderful to know that this convenience contributed to an enjoyable stay.We sincerely appreciate your support and look forward to welcoming you back for another refined and memorable Hanoi experience.Warm reagrds,The Management Team.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience.While we are pleased that you appreciated the hotel's cleanliness and convenient suroundings, we are genuinely sorry that the quality of our internet service fell short of your expectations. We fully understand how important a stable connection is, whether for business or leisure, and regret the frustration this may have caused.We also acknowledge your concerns regarding the lost key card charge. We regret any misunderstanding surrounding this matter and appreciate you bringing it to our attention. Clear communication is an important part of the guest journey, and your comments will assist us in the further refining our service standards.We value your feedback and thank you for giving us the opportunity to learn from your experience.Best regards,Hotel Management Team.

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback following your recent stay with us.While we are pleased to know that you appreciated our prime location in the heart of Hanoi, we are genuinely sorry to learn that certain aspects of your experience did not meet the expectations associated with your visit.Please accept our sincere apologies for the inconvenience caused by mosquitoes in your room. Guest comfort and well-being remain among our highest priorities, and we regret any disturbance this may have caused during your stay.We also apprecaited your candid comments regarding the room size and breakfast experience. We understand that value is measured not only by location and service, but also by the comfort of the accomodation and the quality and variety of dining offerings. It is therefore disappointing to learn that theseelements did not fully align with your expectations. Your observations have been carefully noted and will be shared with the relevant teams as part of our ongoing commitment to enhancing the overall guest experience. Thank you once again for your valuable feedback. We greatly appreciated your insights and hope to have the opportunity to welcome you back in the future, delivering a stay that is more reflective of the standards and hospitality we aspire to provide.Best regards,Hotel Management Team.

Response from Property: Dear Valued Guest,Thank you for sharing your feedback with us.While we are pleased to know that you had a generally positive stay, we sincerely regret to learn about the unpleasant odor àn ventilataion concerns you experienced in your room. A fresh, comfortable, and well-maintained environment is essential to the guest experience, and we are sorry that this aspect of your stay fell short of expectations. Please be assured that your comments have been taken seriously and will be reviewed with the relevant team to ensure closer attention is given to room inspections and maintenance standards.We truly appreciate your valuable feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide a stay that is seamless, comfortable, and worthy of your confidence.Best regards,Hotel Management Team.