Golden Lotus Hotel & Spa

fantastic stay very central location in the heart of the old quarter very close to Haon Kiem Lake and St. Joseph's Cathedral. Luxurious and clean room, abundant Western and Vietnamese breakfast and above all the hotel staff is really kind and thoughtful I recommend this hotel

Avoid this hotel at all costs. First the good. Hotel staff specially Rose very helpful and kind. Located in the heart of old town great location Rooms small old dirty and the plumbing including toilets make noise all night. Walking in bare feet in the room made your feet black with dirt. This is not the staffs fault they try hard but the hotel is in need of a major overhaul. Corridors fully of rubbish. We moved after second night

Nice boutique hotel situated in the old quarter of Hanoi. Excellent and efficient service from front desk receptionist Alan and tour consultant Rose The room was spacious and the shower was clean but a little dated and could do with an update. We had a room with a balcony and it nice to watch the busy street. Hotel provided us with ear plugs as it could get noisy at night

HORRIBLE HOTEL. Do not book under any circumstances. So so bad. I would not recommend anybody EVER book this hotel. I am appalled at the lack of customer service shown by them. By far the WORST experience we have had with any accommodation in Vietnam over the past month.

I had a reservation, I canceled and sent request to waive the cancelation fee, and they did not respond. Two days later, they charged my credit card for 3 days, and said I did not show. The reservation was canceled due to an exceptional circumstance... they would not let me board the flight from Bangkok because my visa had not yet processed (after 10 days). It was delayed because of the ***** New Year. I then requested to let me change the dates, and they would not. Very dishonest, very inflexible, very disappointed.