Sheraton Hanoi Hotel

Sheraton Hanoi Hotel Reviews

Sheraton Hanoi Hotel

K5 Nghi Tam 11 Xuan Dieu Road, Tay Ho Ward, Tay Ho, Hanoi, VietnamView hotel details
Sheraton Hanoi Hotel
Sheraton Hanoi HotelSheraton Hanoi HotelSheraton Hanoi Hotel
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Guest Reviews of Sheraton Hanoi Hotel

9.5/10
Amazing
134 reviews
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(134)
Positive reviews(129)
Reviews with photos/video(31)
Great location(22)
Awesome stay(18)
Delicious breakfast(13)
Clean pool(6)
Great swimming pool(6)
Quiet & comfortable(6)
Perfect for business trips(5)
Loved the view(4)
Negative reviews(5)
Guest User
Deluxe King Room
Stayed in Jun 2026
Business traveler
1 reviews
10/10
Outstanding
Posted on Jul 13, 2026
The room was nice, and the breakfast was quite tasty, with Vietnamese dishes, Vietnamese coffee, and pho. In short, there were lots of delicious options. This was my second visit, and I think it's perfectly suited for business trips!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Guest User
Deluxe King Room
Stayed in May 2026
Business traveler
20 reviews
10/10
Outstanding
Posted on Jun 13, 2026
Everything was great, and the executive lounge offered fantastic views.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Guest User
Deluxe Twin Room
Stayed in Mar 2026
Business traveler
12 reviews
9.7/10
Amazing
Posted on Apr 23, 2026
Excellent stay! The breakfast spread was fantastic with plenty of options and delicious too. The gym was very well-equipped, and the overall cleanliness was top-notch. I hope to stay here again next time. The doorman at the entrance was also very professional.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Ch Bm Bm Ch
Deluxe King Room
Stayed in Jan 2026
Family
11 reviews
10/10
Outstanding
Posted on Mar 16, 2026
The hotel was very comfortable and welcoming. The staff were kind and attentive, and any issues were handled quickly and professionally. Overall, it was a very pleasant and relaxing stay.
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. Best regards, The Hotel Management
Guest User
Deluxe King Room
Stayed in Jan 2026
Family
21 reviews
10/10
Outstanding
Posted on Feb 18, 2026
The hotel facilities are great, this is my second stay. Breakfast and dinner were delicious. I'll definitely come again!
Original textTranslated by Google
Response from Property: Thank you so much for taking the time to share a wonderful rating about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel.Best regards,The Hotel Management
Guest User
Deluxe Twin Room
Stayed in Jan 2026
Family
23 reviews
10/10
Outstanding
Posted on Feb 17, 2026
The rooms are a bit dated: the decor is a bit retro, and the space isn't huge, with some facilities showing their age. This is an older five-star hotel by West Lake, and its strongest suits are the views and the dining. The service is consistently good, and the environment is quiet. While the rooms are older, its location and ambiance are winning factors, making it perfect for anyone looking to slow down and relax in Hangzhou.
Original textTranslated by Google
Response from Property: Thank you so much for taking the time to share a wonderful rating about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel.Best regards,The Hotel Management
JIAOLOV
Grand Deluxe King Room
Stayed in Mar 2026
Solo traveler
27 reviews
9.7/10
Amazing
Posted on Apr 20, 2026
The location is great, and the room facilities are decent.
Original textTranslated by Google
Guest User
Deluxe King Room
Stayed in Jan 2026
Traveling with friends
9 reviews
10/10
Outstanding
Posted on Apr 24, 2026
Overall, the Sheraton hotel offers good service and a pleasant environment, but it's a bit far from the Old Quarter around Hoan Kiem Lake.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Guest User
Deluxe Twin Room
Stayed in Jan 2026
Family
4 reviews
9.0/10
Great
Posted on Feb 24, 2026
Staffs are well trained Would be better if they have shuttle bus to town center or lottery mall
Response from Property: Thank you so much for taking the time to share a wonderful rating about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel.Best regards,The Hotel Management
Spring Yang Chunzi
Sheraton Club Twin Room
Stayed in Mar 2026
Business traveler
4 reviews
10/10
Outstanding
Posted on May 26, 2026
Good stay! Thank you! Breakfast is good. Room is comfortable.
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Guest User
Deluxe Twin Room
Stayed in Jan 2026
Business traveler
34 reviews
9.5/10
Amazing
Posted on Apr 15, 2026
It's a bit old, and the surrounding old town isn't particularly impressive.
Original textTranslated by Google
Response from Property: Reply from the property:Dear Valued Guest,Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay.Best regards,The Hotel Management
Guest User
Deluxe Twin Room
Stayed in Dec 2025
Business traveler
1 reviews
8.5/10
Very good
Posted on Feb 4, 2026
Great experience to stay in the hotel, near the lake, beautiful in the evening!
Response from Property: Thank you so much for taking the time to share a wonderful rating about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. Best regards, The Hotel Management
WSVicky
Grand Deluxe King Room
Stayed in Apr 2026
Business traveler
94 reviews
10/10
Outstanding
Posted on Jun 9, 2026
Guests are holding meetings at this hotel!
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Rover
Deluxe King Room
Stayed in Jan 2026
Family
14 reviews
10/10
Outstanding
Posted on May 13, 2026
The room was very clean and the staff were friendly.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management
Guest User
Grand Deluxe King Room
Stayed in Feb 2026
Business traveler
7 reviews
7.5/10
Posted on Jun 11, 2026
The room was average, but the view was nice.
Original textTranslated by Google
Response from Property: Dear Valued Guest, Thank you so much for taking the time to share your thoughts about your experience at Sheraton Hanoi Hotel. We greatly appreciate it and look forward to welcoming you back to our hotel. We sincerely value your feedback and remain committed to elevating our service with every stay. Best regards, The Hotel Management