La Siesta Luxury Boutique Hotel Classic properties in Hanoi

La Siesta Classic Ma May gave us a good first impression of Hanoi because they were the first hotel we stayed at in Vietnam for our 16-day trip. Great customer service! They have good breakfast buffet selection considering they have only about 54 rooms. We stayed at one of the executive rooms on the top floor with the sky bar above our floor. The room is classy and nice. Considering it is at the old quarter where space is a scarce commodity, the room is quite spacious. My friend stayed at another hotel in Hanoi just a block away. She told me the sewage system at her hotel is typical to hotels in the old quarter where you are not supposed to flush the toilet paper down the toilet; you need to use a hose to clean yourself first and throw the tissue paper to a bucket. And so I was prepared for that. Surprisingly La Siesta Classic May May's system is much better; we can flush the paper in the toilet. That is a bonus! The staff at the breakfast buffet were very efficient and super friendly. Dung Nguyen treated us like royals; she was basically our butler for our entire stay...from serving us at the breakfast buffet to keeping an eye out for our private car rides. We checked out from the hotel and stayed on an overnight cruise at the Halong Bay, but had to return to La Siesta Classic May May to be picked up by a pre-arranged car ride. When we went in to the hotel lobby to wait for our ride due to the rain, Dung came over and addressed me by my name! Now that's what I called customer service!! I recommend this hotel :)

Fantastic place to stay for a first trip to Hanoi! Excellent staff service - my flight arrived in the middle of the night, after city flooding, so no Grab transport from the airport, only extortionate prices from fake Grab drivers. The hotel promptly arranged driver for me. Really appreciated, given the very late time of night and being a solo female traveller. Hotel was spotless. Excellent breakfast, with lovely views of city rooftops! Great location, countless coffee shops, close to city bus tour pick up too! Good/quiet night's sleep, despite being in centre. Would stay again!!