After my flight was canceled in Baltimore, I rented a room. I called and requested a shuttle to the hotel. I verified 3 times where I should be standing to catch the shuttle. After waiting for 1/2 an hour, I watched the shuttle drive through quickly, never stopping. I ran after the shuttle shouting and waving my hands, to no avail. Mind you, it was after midnight, in a city I don’t know, and I was alone. I hailed a cab to take me to the hotel, and a mile ride cost me $20 - thanks shuttle driver! I went inside to check in, and informed the night clerk of the shuttle, and he ignored me. Thanks night clerk! I got to my room, and it was filthy. I travel with antibacterial wipes, so I made do with a wipe down of my room. I also washed my hands, and realized the room had no soap or hand towels in it. Should I call the desk? He didn’t care the shuttle left me, there’s no way he’ll care about soap or towels. I tried to take a shower, and the water was yellow. Luckily, I had my water bottle from the plane, so I had something to drink for my stay. I thought I’d try taking a short nap, before returning to the airport for my early flight. Both beds leaned backwards, so I felt like I was falling all night. The sheets were clean and soft, which was the one redeeming thing of the room. After napping for a whopping 20 minutes, I gave up. I checked out early morning. The shuttle driver back to the airport was different from the one on the previous night. She was fantastic - she was nice, and thorough. I spent nearly $100 for a horrendous experience, not including the taxi ride. I didn’t expect a fancy hotel experience, but just promised basic amenities were awful. Skip this location. The morning shuttle driver was the only good part of my experience.
Excellent
93 Reviews