Harbin Railway Station/Gogol Street/The first affiliated hospital of H, HarbinView hotel details
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Guest Reviews of Smart Hotel (Harbin Railway Station)
8.7/10
220 reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location8.8
Amenities8.3
Service8.9
Cleanliness8.9
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All reviews(220)
Positive reviews(209)
Reviews with photos/video(40)
Awesome rooms(56)
Large rooms(17)
Easy to get around(16)
Great value for money(14)
Friendly front desk staff(12)
Classy environment(11)
Many amenities(10)
Tasty food(2)
Negative reviews(11)
Helen LE
Superior 2-bed Room
Stayed in Nov 2025
Family
3 reviews
8.0/10
Very good
Posted on Dec 26, 2025
It was freezing cold outside in winter, but our hotel room was nice and warm. The front desk staff were very welcoming. The hotel is very close to the Harbin subway station, which is perfect for visiting the Ice and Snow World.
Original textTranslated by Google
Response from Property: 親愛的客官,感謝您的五星好評,感謝您下榻智選酒店,您的蒞臨指導是我們的榮幸,歡迎您再次光臨。真誠待客之道,用心服務之情,是我們酒店至高無上的準則,喧囂城市的背後,忙碌生活之餘,駐足智選一步,洗去十分浮沉。酒店位於哈爾濱市南崗區文平街35號,距離工人文化宮地鐵站500米,緊鄰南崗秋林商業圈,省政府、哈爾濱工業大學及海城裝飾傢俱商城,距民航大廈約1.5公里,距離博物館、果戈裏大街約1公里,周邊有家樂福,蘇寧商場,阿薩帝,東方斯卡拉,神采飛揚,劉老根大舞台等休閑娛樂場所,出行特別方便,是旅遊商務客人下榻的必選之地。路漫漫其修遠兮,吾將上下而求索。我們將不忘初心,竭盡全力把最好的服務帶個每一位賓客。A stop, Love Life! 一次駐足,終生眷戀!人生路漫漫,紅塵看看,願世間美好與您相伴!期待與您再會!
Guest User
Superior 2-bed Room
Stayed in Jan 2024
Traveling with friends
15 reviews
9.5/10
Amazing
Posted on Mar 6, 2024
Delicious noodles cooked order for breakfast. Breakfast was buffet style. The reception was very helpful. Rooms were quite large. Beds were comfortable. Paid laundry washing machine and dryer. Convience store across the road. The meteo was fairly close. Also Dumpling King very close by.
Response from Property: Dear customers, thank you for taking the valuable time to leave a positive comment for our hotel. We will continue to improve our services and facilities to provide you with a more comfortable and enjoyable stay. Thank you for your support and Trust! Looking forward to your re-check-in, I wish you a happy life!
MoMash
Superior Queen Room
Stayed in Nov 2023
Traveling with friends
27 reviews
8.0/10
Very good
Posted on Dec 26, 2023
I had a nice spacious bedroom, but the elevators were not working well on Sunday - one was broken and the other one just wouldn't stop to pick me up on the 9th floor, had to use stairs. Gym machine not working.
Response from Property: Dear guests, we deeply apologize for any inconvenience caused during your stay. Please rest assured that your next stay will definitely give you a satisfactory experience! Wishing you a happy life! Looking forward to your next stay!
Kattherin Valle
Superior Queen Room
Stayed in Nov 2023
Traveling with friends
1 reviews
7.5/10
Posted on Dec 26, 2023
I went 4 years ago and the hotel (rooms,cleanliness) was amazing, but this time seems that the hotel has neglected its facilitiesIt and does not provide them with good maintenance, likewise the breakfast, there was no variety
Response from Property: Dear guests, thank you for staying at Holiday Inn Nangang Zhixuan in Harbin.Warm and efficient service is our most basic requirement for every service staff in the hotel. We hope to bring you the greetings and cordial feeling like a family, and we feel honored to be recognized by you.At the same time, the clean and tidy accommodation environment is also carefully prepared for you, aiming to relieve your fatigue and bring you full of energy.I look forward to meeting you again in the future. I wish you and your family happiness and health. Holiday Inn Express Harbin Nangang Guest Care Team
Guest User
Family Room
Stayed in Nov 2023
Family
8 reviews
6.5/10
Posted on Jan 7, 2024
Only 1 lift able to operate,
we are waiting the lift for more than 30 mins. My toilet bowl was stuck at mid night, it was fixed upon request.
Response from Property: Dear guests, first of all, we would like to express our sincere apologies for your unpleasant experience in our hotel. We take your feedback very seriously, and know that the elevator failure has brought you inconvenience and trouble. We are deeply sorry for the trouble you have reported. We understand that this has caused you a lot of inconvenience and apologize. We have carried out a comprehensive inspection and maintenance of the elevator to ensure its normal operation and provide a more comfortable and safe lift environment. Thank you again for choosing to stay in our hotel, your satisfaction is our biggest pursuit. We will, as always, provide our guests with excellent service and comfortable accommodation. Looking forward to your re-check-in! Have a nice life!
룩키
Superior Queen Room
Stayed in Mar 2024
Couple
26 reviews
7.5/10
Posted on Apr 11, 2024
Very good
Response from Property: 思念如馬, 自別離, 未停蹄期待與您得下次相遇~
Guest User
Superior 2-bed Room
Stayed in Jul 2025
Traveling with friends
26 reviews
10/10
Outstanding
Posted on Aug 18, 2025
The hotel boasts a convenient location, close to Harbin Railway Station. The rooms are spacious, bright, fully equipped, and clean. The warm and attentive service made guests feel right at home.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your five-star review and for choosing to stay at Smart Choice Hotel. It is our honor to have you here, and we welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at Smart Choice Hotel allows you to wash away the stresses of daily life. The hotel is located at No. 35 Wenping Street, Nangang District, Harbin, 500 meters from the Workers' Cultural Palace subway station. It is adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it extremely convenient for travel and a must-stay for both tourists and business travelers. The road ahead is long and arduous, but we will continue to strive. We will remain true to our original aspiration and do our utmost to provide the best service to every guest. A stop, Love Life! Life's journey is long, and as we journey through this world, may all the good things in the world accompany you! Looking forward to seeing you again!
Tutuan39
Superior Queen Room
Stayed in Jul 2025
Family
8 reviews
9.0/10
Great
Posted on Aug 15, 2025
Cleanliness: Overall okay, but there are definitely some hard-to-clean spots.
Facilities: All the essentials are there.
Service: My request for a children's bathrobe and a middle room was met. They provided an extra sheet since they didn't have one.
Location: About a 10-minute walk from Metro Line 2, convenient for all attractions. The Lianbu Morning Market is right outside.
Environment: My room was on the other side of the market, so it was very quiet. The soundproofing wasn't great; I could clearly hear the mother next door yelling at her child.
Breakfast: This is what I'm most dissatisfied with, I'll give it 1 point for its poor quality. The variety of dishes was extremely limited, and they weren't replenished promptly. I ate fried rice for three days straight; there weren't many choices. Even basic water wasn't provided. The watery noodles were either unappetizing or not. The breakfast for this room rate shouldn't be this bad.
Original textTranslated by Google
6/7
Response from Property: Dear Guest, thank you for your review. We highly value your feedback and have reported it to the relevant departments for immediate processing. We welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at our hotel allows you to wash away the stresses of daily life. Located at No. 35 Wenping Street, Nangang District, Harbin, our hotel is 500 meters from the Workers' Cultural Palace subway station and adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it exceptionally convenient for travel and a top choice for both tourists and business travelers. The road ahead is long and arduous, but we will persevere and strive to provide the best service to every guest. A stop, a lifetime of love! Life's journey is long, a glimpse into the world, may all the beauty in the world accompany you! Looking forward to seeing you again!
Guest User
Deluxe 2-bed Room
Stayed in May 2025
Other
1 reviews
8.0/10
Very good
Posted on Jun 28, 2025
My child is taking the high school entrance exam, and this room was very close to the exam center. Although there's a morning market downstairs, you could barely hear the vendors from the 8th floor. The deluxe twin room was quite spacious. I suggest the hotel could be more humane during the exam season, such as offering blessings in the lobby, or small gifts and bouquets for students taking the exam. It's not about the price, but about enhancing the overall experience. There was free breakfast, but I didn't try it, so I can't comment on that.
Original textTranslated by Google
6/9
Response from Property: Dear Guest, thank you for staying at our hotel and for sharing your valuable feedback. We always prioritize the accommodation experience for families with children taking exams, and your recognition is an encouragement to us. Your suggestions regarding our humanistic care are a key area for future improvements. Regarding the complimentary breakfast you didn't experience, we will offer a wider variety of options and publish the menu to ensure both nutrition and convenience. Thank you again for your suggestion, and we welcome you to experience our upgraded services on your next stay. We wish your child great success in their exams. Have a wonderful day!
Guest User
Family Room
Stayed in Jun 2025
Family
1 reviews
10/10
Outstanding
Posted on Jul 21, 2025
Cantonese is flat, beautiful and authentic
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your five-star review and for choosing to stay at Smart Choice Hotel. It is our honor to have you here, and we welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at Smart Choice Hotel allows you to wash away the stresses of daily life. The hotel is located at No. 35 Wenping Street, Nangang District, Harbin, 500 meters from the Workers' Cultural Palace subway station. It is adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it extremely convenient for travel and a must-stay for both tourists and business travelers. The road ahead is long and arduous, but we will continue to strive. We will remain true to our original aspiration and do our utmost to provide the best service to every guest. A stop, Love Life! Life's journey is long, and as we journey through this world, may all the good things in the world accompany you! Looking forward to seeing you again!
Guest User
Superior 2-bed Room
Stayed in Sep 2025
Family
11 reviews
10/10
Outstanding
Posted on Oct 7, 2025
It's great! The room is quite spacious! There's a morning market right outside! Parking isn't very convenient!
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your five-star review and for choosing to stay at Smart Choice Hotel. It is our honor to have you here, and we welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at Smart Choice Hotel allows you to wash away the stresses of daily life. The hotel is located at No. 35 Wenping Street, Nangang District, Harbin, 500 meters from the Workers' Cultural Palace subway station. It is adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it extremely convenient for travel and a must-stay for both tourists and business travelers. The road ahead is long and arduous, but we will continue to strive. We will remain true to our original aspiration and do our utmost to provide the best service to every guest. A stop, Love Life! Life's journey is long, and as we journey through this world, may all the good things in the world accompany you! Looking forward to seeing you again!
Guest User
Superior 2-bed Room
Stayed in Jul 2025
Family
6 reviews
8.5/10
Very good
Posted on Aug 19, 2025
Facilities: The facilities are largely as advertised. The only downside is the TV is unusable.
Hygiene: Hygiene matches the advertised pictures.
Environment: The interior is clean and the surrounding area is easily accessible.
Service: Service is acceptable.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your review. We highly value your feedback and have reported it to the relevant departments for immediate processing. We welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at our hotel allows you to wash away the stresses of daily life. Located at No. 35 Wenping Street, Nangang District, Harbin, our hotel is 500 meters from the Workers' Cultural Palace subway station and adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it exceptionally convenient for travel and a top choice for both tourists and business travelers. The road ahead is long and arduous, but we will persevere and strive to provide the best service to every guest. A stop, a lifetime of love! Life's journey is long, a glimpse into the world, may all the beauty in the world accompany you! Looking forward to seeing you again!
Guest User
Superior Room (Double bed)
Stayed in Jul 2025
Solo traveler
23 reviews
6.5/10
Posted on Aug 24, 2025
The equipment is still from Smart Choice, but its current state, lacking proper management, desperately needs improvement. The room carpets are severely stained, including the hallway carpets. The lobby sofas and the security doors from the elevator are also clearly not being maintained! Guest room amenities are also haphazardly placed; I really don't recommend it…
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your review. We highly value your feedback and have reported it to the relevant departments for immediate processing. We welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at our hotel allows you to wash away the stresses of daily life. Located at No. 35 Wenping Street, Nangang District, Harbin, our hotel is 500 meters from the Workers' Cultural Palace subway station and adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it exceptionally convenient for travel and a top choice for both tourists and business travelers. The road ahead is long and arduous, but we will persevere and strive to provide the best service to every guest. A stop, a lifetime of love! Life's journey is long, a glimpse into the world, may all the beauty in the world accompany you! Looking forward to seeing you again!
Anonymous User
Deluxe 2-bed Room
Stayed in Jul 2025
Business traveler
39 reviews
9.0/10
Great
Posted on Sep 7, 2025
The room was spacious, comfortable, and clean, and the front desk staff were very welcoming.
Original textTranslated by Google
Response from Property: Dear Guest, thank you for your positive review and for choosing to stay at Smart Choice Hotel. It is our honor to have you here, and we welcome you to visit us again. Sincere hospitality and dedicated service are our hotel's highest principles. Amidst the hustle and bustle of the city and the busyness of life, a stop at Smart Choice Hotel allows you to wash away the stresses of daily life. The hotel is located at No. 35 Wenping Street, Nangang District, Harbin, 500 meters from the Workers' Cultural Palace subway station. It is adjacent to the Nangang Qiulin commercial area, the Provincial Government, Harbin Institute of Technology, and Haicheng Decoration and Furniture Mall. It is approximately 1.5 kilometers from the Civil Aviation Building and 1 kilometer from the museum and Gogol Street. Nearby are Carrefour, Suning Mall, Asadi, Oriental Scala, Shencai Feiyang, Liu Laogen Grand Stage, and other leisure and entertainment venues, making it extremely convenient for travel and a must-stay for both tourists and business travelers. The road ahead is long and arduous, but we will continue to strive. We will remain true to our original aspiration and do our utmost to provide the best service to every guest. A stop, Love Life! Life's journey is long, and as we journey through this world, may all the good things in the world accompany you! Looking forward to seeing you again!
threen
Superior Queen Room
Stayed in Apr 2025
Business traveler
62 reviews
5.5/10
Posted on May 24, 2025
Having just exited Holiday Inn Express, the facilities are getting old, and the breakfast quality has declined significantly.
Original textTranslated by Google
Response from Property: Dear Guest, thank you so much for staying at our hotel and for leaving your valuable review online. We value your feedback highly. We will conduct a thorough inspection and maintenance of the room facilities to ensure that every room provides a good environment and amenities, and we will promptly address any issues raised by guests to ensure a comfortable stay. Regarding your question about breakfast, we will communicate with the restaurant department to offer a more diverse range of breakfast options to meet the tastes of more guests. If you have any other suggestions or needs for the hotel, please feel free to let us know. We will repay your support with even better service. Thank you again for your review and choice of our hotel, and we look forward to serving you again.