Crystal Orange (Harbin West Railway Station Wanda Plaza)

Excellent hotel! It's very clean and tidy, and the front desk staff were incredibly welcoming and helpful. The room was bright and spacious with a beautiful night view, directly facing Wanda Plaza. It's super convenient for shopping and dining.

The location is excellent! It's right across the street from Wanda Plaza and very close to the subway. The front desk staff were incredibly nice and spoke so gently. We stayed for about four or five days, heading out in the mornings and only returning in the afternoons or evenings. Every night we came back, the cleaning staff had tidied up beautifully, thoughtfully made the bed, and even refilled the mini-fridge drinks.

Breakfast was good, and Lixin provided excellent service, making the check-in process very quick.

The location is convenient for getting around, the environment is good, and Wanda Plaza is right across the street. The service attitude is also quite good.

From check-in to check-out, front desk agent Lixin provided excellent service that was consistently responsive and warm. Highly recommend!

Facilities: Since it's a renovated property, the facilities are generally fine. However, I feel the room size might not match the description. The water in the shower was constantly fluctuating between hot and cold – literally 55 seconds of cold water for every 5 seconds of hot. You had to shower really fast to catch the hot water, otherwise you'd freeze, or worse, get scalded. Hygiene: Overall, it was quite good. Service: The front desk staff were pretty amazing, very enthusiastic. The male staff were energetic, and the female staff were gentle and pretty. However, when I reported the hot and cold water issue around 7 PM during my stay, the female staff member at the front desk told me to bring it up with the next day's shift or when checking out. I was quite frustrated; a 10-minute shower ended up taking 40 minutes due to the extremely unstable water temperature. The restaurant service was also very good. The hotel's location is quite good as well.