The Harlow Hotel by Accor Reviews

Clean and nice hotel

Ist in Ordnung.

Quite tidy, but does need updating. Staff were nice, but stretched. Food in the evening (cod & chips) was mainly batter with not good mushy peas. Breakfast, good selection and okay.

My two nights were ok. The room was clean, quiet and comfortable enough.

Brilliant hotel, very helpful staff nothing is a problem,

It was ok. Not immaculate but was comfortable. The bar was nice but not the friendliest of staff.

Don’t stay here! My experience was awful. When in shower, the shower pole fell down on to my head. I tried to replace and it fell again 3 times. Shower flooded bathroom! When spoke to reception to complain & ask to be moved to another room, I was told I had to speak to the manager but he was not available, so to email him. I should not have to email the manger to request a room move due to faulty equipment. It’s the receptionist’s responsibility & something they should be able to sort. I curtailed my stay and asked for a refund. Was told I had to go back to ******* to request this as my booking was through them! Hotel do not want to take responsibility for their substandard rooms and expect customers to do all the chasing with room requests that are not beyond the normal. Will not stay here again!!

Good location, very good value, helpful staff, great breakfast

Plus points: 1. at check in on Friday, excellent contact with the person on reception--very welcoming; 2. restaurant and bar staff very friendly at breakfast and evening meal; 3 comfortable bed and duvet. Negatives: a. the toliet seat in the room was loose--had not been noticed by staff? b. your website says that there are free newspapers--when I came down on Saturday morning and asked for a newspaper at reception, the receptionist said, with a straight face, that 'we only have newspapers sometimes'--this was obviously supposed to satisfy me as an answer--I was just unlucky that on the day I stayed there were none! c. our bar meals on the Saturday night were warm rather than hot + 'the parmesan style shavings' on my Mediterranean Vegetables were non-existent and the Bangers & Mash gravy did not taste like 'onion gravy' as on the menu.

Amazing as always ❤

Had a good stay. The bus passes just outside, easy connection to London and Stansted airport. Good breakfast

Initially given a dirty room that had not been made up. I returned to reception and was given a clean room. Disappointed to be charged £6 parking for one day considering hotel is on the outskirts of the town.

Despite asking for an accessible room near a lift of on an upper floor and with a walk in shower instead I was given a key card for a room that was not only up a number of stairs to a room which was at the furthest point away from the entrance and had a shower over a bath with no steady handles anywhere The bed was ok The room didn’t appear to have been vacuumed out but the rest was clean Breakfast good and breakfast staff great thankfully Upon arrival I was told the boiler was broken and hot water not really hot But they tried to amend this by offering a free drink in the bar but this was only on one day of a 3 day stay and hot water was fine but no water pressure for the shower which was quite poor Stay was ok but left me in pain

Super friendly staff throughout, really good breakfast. Stayed twice within a week - first time had zero complaints so didn't hesitate to book a second stay, however the room on the following trip wasn't great - a little tired, a musty smell and not a great nights sleep. The staff (notably the breakfast team) are an absolute credit to the business.