Holiday Inn & Suites HOUSTON NW - WILLOWBROOK by IHG

Nice rooms. Tiled flooring which is a welcome as it is cleaner than carpeted. It didn’t have toothbrush or toothpaste. Free coffee at lobby and also in the rooms

The hotel was nice! The staff was EXCEPTIONAL! The food was hot and cooked with heart! I am a forever customer! It was everything we needed during a hectic tournament schedule! Thank you

Front check in Staff was very impolite rooms clean area nice they just need front personnel that actually want to be there and actually care about customer service

Live Roaches in my booked room. Went to staff about situation. Got me a different room and were very nonchalant about the mention of Roaches as if normal. Got to my new room and there were dead roaches in that unit. Thankfully dead but having to clean them up was not on my list for my birthday trip.

I’m not sure it’s possible to say enough good things about the staff during this stay. The customer service was extraordinary. After checking in, my room key didn’t open my door; when I returned to the front desk, I was, without asking, issued a voucher for a free breakfast. When I asked why I was being given that, she replied, “you shouldn’t have had to come down. Hopefully this makes up for it.” Also, I booked my stay here almost solely because of the guest-use laundry facilities. After seeing the “out of order” sign on the dryer, I approached the front desk. In just a few moments of conversation, the manager approved having a load of laundry done in the hotel facility machines by a staff member. Also, the breakfast serving staff were phenomenal.

The staff was extremely rude. The front staff seemed like they were bothered by our presence. Slammed down our ID and key to the room and did not once offer to give us information about check out amenities or breakfast. Will never stay again.