Guest User
April 10, 2023
Positives : 1). Let’s start with our room- we had the presidential suite: number 20. It’s the largest and has a walk out balcony that ends cliff side and has lounge chairs with a view of the beach below. The walk in showers are fantastic. The oversized private hot tub is great . The grounds are nothing short of phenomenal. By far the nicest in all of Isabella. Sunsets galore and ocean views that go on for miles. 2.) This casa is very private- (and has the only real private walkout deck terrace of any room on the property). Your private grounds around suite 20 are ….Absolutely stunning— Wild birds, hermit crabs, iguanas. All Pristinely maintained and what you would expect at a golf resort. It’s like you have a slice of the rainforest in your backyard. In summary : If you want to come here stay in 20 and not interact with anyone, order room service and hang out at your 1000 sq ft suite, take dips in your private hot tub and then wash off with open doors to the nature under a rain head shower …..then this place is phenomenal. I would come again, but only under these circumstances. Let’s first note that I read all the reviews on the property before I booked here. I chalked the negative ones up to just “temperamental guests”….. Unfortunately, I was proven wrong. During our stay I tried to continue to tell myself that this is island life”, “things here are on island time” ….”they probably have a hard time with retaining of employees” (among other excuses). —— But then I came to realize, I’m still paying 1000$ usd a night to stay here plus meals…That being the case - it’s not acceptable at any level. I’m tired of making excuses for bad service in the service industry and continually lowering my expectations so as not to ever get upset. Now, we get to the issues this property has. (Individually they are small but when you encounter one after the next over a week it ends up in this big and mainly frustrating review.) Negatives: 1.) Child friendly!?!: (why ? …. this is a golf resort and has no childcare or child amenities.) What I encountered is the opposite of my expectations. parents bring their children here by the heard. We couldn’t seem to get away from crying babies at dinner every night. This isn’t acceptable when we paid over 100$-250$ for two people at each sitting to eat. Yet Management just accepts this !?!? Night 1: we had to watch a father change a dirty diaper on the golf course in front of our ocean view at dinner! Yumm! Night 2: we had to move tables to escape the same crying infant. Take your crying baby back to the room! Annoying ! Night 3: we had to ask for another table to make sure not to sit next to the same baby at diner (again crying). And yet again… the father proceeded to change the diaper again on a communal sofa right behind us at the restaurant. Situations like this are not stellar experiences while eating lobster and steaks by the ocean. I would expect this type of behavior at a Sandals Resort but not her