Hotel Morris Sydney - Handwritten Collection Reviews

Response from Property: CiaoThank you for sharing your feedback. I am glad to hear that you found the team friendly and the location convenient, but I am very sorry that the cleanliness of the room did not meet your expectations. A Piccolo room is compact by design, but it should always feel fresh, well presented and ready for your arrival.I apologise that this was not the case. I have shared your comments with our housekeeping leaders so we can address the standards and ensure the room setup is checked with greater care. Cleanliness is a core expectation, and your feedback helps us improve.If you choose to stay with us again, we would be happy to recommend a room type that offers a little more space through room options, or you are welcome to share any further details through guest feedback.GrazieLuke Gibbs General ManagerHotel Morris Sydney Handwritten Collection

Response from Property: CiaoThank you for such an outstanding review. I am delighted to hear that your check‑in experience was seamless, the room felt clean and comfortable, and that the bedding added to a restful night. It is wonderful to know the breakfast variety and freshly ground coffee stood out, and that the overall value felt excellent for your stay.Your comments about efficiency and comfort are exactly what we aim to deliver, especially for business travellers who need a smooth arrival and a good night’s sleep. I truly appreciate your recommendation and am pleased that Hotel Morris met your expectations so well.GrazieLuke Gibbs General ManagerHotel Morris Sydney Handwritten Collection

Response from Property: Ciao LunaThank you for sharing such a thoughtful and detailed review. I am delighted to hear that you enjoyed the fantastic location, the accuracy of the room photos and the warm service from the team. It is also lovely to know the complimentary water refill at the bar added something special to your stay.I appreciate your comments about the heritage layout of the building. Our shophouse style footprint does create narrower hallways and compact rooms, and your feedback helps us continue to refine how we communicate this so guests know exactly what to expect.I am sorry to hear about the dust on the shelves and the inconvenience caused by the placement of the toiletries. This is not the level of presentation we aim for and I have shared your comments with the housekeeping and maintenance teams so we can address both the cleanliness and the amenity setup.Thank you again for taking the time to share your experience. We would be very happy to recommend a room with a layout that better suits your preferences on your next visit.GrazieLuke Gibbs General ManagerHotel Morris Sydney Handwritten Collection

Response from Property: Ciao,Thank you for your wonderful feedback and for taking the time to rate your stay with us. I’m delighted to hear that you enjoyed our central location, the comfort of the room, and the warm service from our team. It’s also great to know that breakfast was a highlight during your visit.We’re so pleased you were able to relax and make the most of being right next to Chinatown and the city’s vibrant surrounds. We hope to have the pleasure of welcoming you back again soon.Warm regards,Luke Gibbs

Response from Property: Dear Xiaoyumiwangerli,Thank you for taking the time to share such a detailed review of your stay at Hotel Morris.We’re delighted that you enjoyed our convenient location, especially during the vibrant Chinese New Year celebrations near Chinatown. It truly is a special time to experience Sydney.We appreciate your honest feedback regarding the arrival experience, room size, and breakfast format. Our lobby concept is designed to combine reception, bar, and dining into a more intimate space, but we understand this may feel different from a traditional hotel setup. Regarding the pre-authorisation, the small hold is a standard security measure, and we’re sorry if this was not clearly explained. We also sincerely apologize for your concerns about the water bottle — cleanliness is extremely important to us, and this will be reviewed with our housekeeping team immediately.We understand that the room and hallway dimensions may feel compact, particularly in a heritage-style building, and we appreciate your understanding that it suited your short stay.Thank you again for your balanced feedback. We hope to have the opportunity to welcome you back in the future for an even more comfortable experience.Kind regards, Josephine HauvuyAssistant ManagerHotel Morris Sydney – Handwritten Collection

Response from Property: Ciao,Thank you for taking the time to share your feedback. I’m pleased to hear that you enjoyed our central location, the comfort of the room, and the warm service from our team, as well as your breakfast experience.I’m sorry to hear that aspects of your stay fell short of your expectations. Our heritage‑listed building does mean that some of our entry‑level rooms vary in outlook and size, and I appreciate you noting this for future travellers. Your comments regarding signage and accessibility have also been shared with the team as we continue to refine the arrival experience.I’m glad our team were able to make you feel welcome, and I hope we may have the opportunity to host you again for a more seamless stay.Warm regards,Luke Gibbs General ManagerHotel Morris Sydney, Handwritten Collection

Response from Property: Dear Jianxixuetu,Thank you for your wonderful feedback. It means a great deal to hear that our team made you feel so welcome and supported throughout your stay. I am especially glad their patience and kindness helped you feel comfortable, even with the language difference. Your kind words about their smiles are truly appreciated.We are delighted your visit to Sydney was enjoyable, even if a little rushed, and we would be honoured to welcome you back next time.Warm regards,Luke Gibbs General ManagerHotel Morris Sydney, Handwritten Collection

Response from Property: Dear Thasupakorn,Thank you for your thoughtful feedback. I am delighted to hear you enjoyed our location in Thai Town, the room design and the breakfast, and that our morning team and the colleague who assisted with your check in made a positive impression. It is great to know the area suited your stay so well.I appreciate you sharing your experience regarding the interaction you mentioned. I am sorry to hear it did not feel as warm as it should have. We take this seriously and will review it with the team to ensure every guest feels equally welcomed and respected.Thank you again for your comments and for recommending us. We hope to welcome you back on your next visit.Warm regards,Luke Gibbs General ManagerHotel Morris Sydney, Handwritten Collection

Response from Property: Hi there,Thanks so much for taking the time to share this, and glad our reception and bar team, especially with the WiFi help, made a good impression.I'm really sorry to hear housekeeping fell short during your stay, missing slippers and toiletries on day one, and rooms not being properly serviced afterward, that's not the standard we hold ourselves to. I've passed this on to our Housekeeping team to look into.Thank you again for the honest feedback, it genuinely helps us improve. We hope to have the chance to make it right on a future stay.Grazie,Brooke PerryOperations ManagerHotel Morris Sydney, Handwritten Collection

Response from Property: Hi there,Thanks so much for the detailed feedback, and glad our front desk team and the water offer at check in stood out.Sorry to hear about the dust on the bedding and lamps, the room feeling cramped with soundproofing issues, the wall facing window with the dirty exterior, and the noise from next door's renovation, none of that is what we want for your stay. I've passed the cleanliness and window details on to our Housekeeping and Maintenance teams to look into.Thanks again for taking the time to share this, it really helps us improve.Grazie,Brooke PerryOperations ManagerHotel Morris Sydney, Handwritten Collection